Sudan Customs Adopts Competencybased HR Modernization

Sudan Customs Adopts Competencybased HR Modernization

With the support of the World Customs Organization (WCO), Sudanese Customs has launched a human resource management modernization transformation, adopting a competency-based model. This initiative aims to enhance the effectiveness of talent selection, training, and performance evaluation, building a more competitive human resource system to contribute more significantly to Sudan's economic development. Through international cooperation, Sudanese Customs is learning from best practices and striving to achieve leapfrog development in its human resource capabilities.

02/03/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HRM for Modernization

Mali Customs Adopts Competencybased HRM for Modernization

With the support of the WCO, Mali Customs has initiated HRM modernization reforms, employing a competency model to enhance personnel quality. Facing challenges, the reform aims to build a modern HRM system to promote development. The focus is on improving employee skills and performance through a structured framework, ultimately contributing to a more efficient and effective customs administration. This initiative is crucial for Mali Customs to meet international standards and facilitate trade.

02/03/2026 Customs Knowledge
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Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

Senegal Customs Modernizes HR with WCO Backing Targets Regional Benchmark

With WCO support through the WACAM project, Senegalese Customs is advancing human resource modernization. They've completed personnel planning tools and secured high-level support. The goal is to validate and implement a competency-based approach by December 15, 2015. This initiative aims to enhance customs efficiency, employee satisfaction, and international competitiveness. It is expected to serve as a model for West Africa, demonstrating the positive impact of strategic human resource management within customs administrations.

02/03/2026 Customs Knowledge
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Experts Advise on Overcoming Career Growth Challenges

Experts Advise on Overcoming Career Growth Challenges

This article explores effective ways for companies and individuals to break through career bottlenecks, emphasizing the importance of leveraging external resources. It analyzes various approaches, including recruiting talent, consulting friends, participating in training, and seeking professional advice. The piece also highlights that in the age of information overload, the ability to filter, process, and utilize information is a core competency. Finally, using reading as an example, it shares methods for effectively processing and utilizing information.

02/05/2026 Logistics Industry Insights
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Malawi Implements Competencybased HR System for Tax Authority

Malawi Implements Competencybased HR System for Tax Authority

The Malawi Revenue Authority (MRA), in collaboration with the World Customs Organization (WCO), is implementing a competency-based Human Resource Management system to enhance operational efficiency, revenue collection, and stakeholder relations. The project involves workshops to improve staff capabilities and plans to implement pilot projects. The WCO has pledged continued support to assist the MRA in achieving its modernization goals. This initiative aims to build a more effective and efficient tax administration system in Malawi.

02/05/2026 Customs Knowledge
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WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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Liberia Upgrades Tax Agency HR Systems with WCO Assistance

Liberia Upgrades Tax Agency HR Systems with WCO Assistance

With the support of the World Customs Organization (WCO), the Liberia Revenue Authority (LRA) is modernizing its Human Resource Management (HRM). This includes developing a job catalog and competency framework, as well as initiating capacity assessments and change management. Emerging as a model in West Africa, the LRA is progressing towards becoming a regional leader in HRM, offering valuable lessons for other developing nations. The modernization efforts aim to enhance the efficiency and effectiveness of the LRA's workforce.

01/05/2026 Customs Knowledge
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Barbados Customs Modernizes with WCO Support to Boost Trade

Barbados Customs Modernizes with WCO Support to Boost Trade

With the support of the World Customs Organization, the Barbados Customs and Excise Department launched an organizational restructuring project aimed at improving operational efficiency, revenue collection, and trade facilitation. By implementing a competency-based HRM system, the department aims to foster a sense of belonging and pride among employees and develop career paths for the next generation. The Minister of Finance pledged to provide the necessary support to extend this approach across all departments within the Ministry of Finance.

02/12/2026 Customs Knowledge
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Senegal Customs Adopts HR Modernization with Sweden WCO Backing

Senegal Customs Adopts HR Modernization with Sweden WCO Backing

Under the West Africa Customs Modernization (WACAM) project funded by the Swedish government, the World Customs Organization (WCO) is assisting Senegal Customs in advancing its human resource modernization. Through measures such as improving employee planning tools and building competency models, Senegal Customs aims to enhance employee quality and optimize its organizational structure, setting an example for customs modernization in the West African region. The project anticipates completing the validation of employee planning tools by the end of 2015.

02/12/2026 Customs Knowledge
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Ivory Coast Customs Modernizes Operations with ROCB Assistance

Ivory Coast Customs Modernizes Operations with ROCB Assistance

The West and Central Africa Capacity Building Office has assisted Côte d'Ivoire Customs in making progress in human resources and project management. By developing a job directory, competency framework, and job descriptions, and by introducing project cycle management and results-based management principles, it has laid the foundation for the modernization of Côte d'Ivoire Customs. The two parties will continue to collaborate to refine relevant tools and methods and develop action plans to consolidate the achievements made.

02/03/2026 Customs Knowledge
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