Madagascar Tax Authority Enhances Revenue Via HR Modernization

Madagascar Tax Authority Enhances Revenue Via HR Modernization

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system with the support of the World Customs Organization (WCO). By building a competency-based HR management system and empowering the HR department to become a strategic partner, the MRA aims to improve tax collection efficiency, optimize taxpayer services, and ultimately promote sustainable national economic development. The WCO's continued support will provide strong momentum for the MRA's modernization process. The focus is on developing talent and building capacity within the organization.

02/03/2026 Customs Knowledge
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Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HCM for Talent Management

Lesotho Revenue Authority Upgrades HCM for Talent Management

With the support of the World Customs Organization, the Lesotho Revenue Authority implemented a competency-based human resource management system. This initiative aims to enhance the efficiency of the organization and improve tax collection. The system focuses on developing the skills and knowledge of employees to ensure they are equipped to meet the demands of their roles. By investing in talent development and capacity building, the Lesotho Revenue Authority seeks to strengthen its operations and contribute to the country's economic growth.

02/06/2026 Customs Knowledge
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Aviation Industry Boosts Safety with IATA Dangerous Goods Training

Aviation Industry Boosts Safety with IATA Dangerous Goods Training

This article focuses on the IATA DGR Dangerous Goods Acceptance Recurrent Training course. It aims to help professionals understand the course objectives, structure, features, and registration information. It emphasizes the importance of regulatory compliance, skill enhancement, and legal responsibility. By participating in recurrent training, practitioners can update their knowledge, master skills, ensure the safe transportation of dangerous goods, reduce legal risks, and jointly build a safe and compliant air transport environment. This ensures continued competency and adherence to the latest IATA DGR regulations.

01/20/2026 Logistics Encyclopedia
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Botswana Modernizes Tax System with Datadriven Talent Upgrade

Botswana Modernizes Tax System with Datadriven Talent Upgrade

With the assistance of the World Customs Organization, the Botswana Unified Revenue Service (BURS) is implementing a competency-based human resource management system. This initiative aims to enhance tax collection efficiency and improve international competitiveness. The focus on capacity building and talent development is crucial for modernizing the tax administration and ensuring its long-term effectiveness in a globalized economy. This strategic approach is designed to equip the BURS with the skilled workforce necessary to meet the evolving challenges of tax administration.

01/26/2026 Customs Knowledge
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WCO Backs HR Modernization for Customs in Senegal Gabon

WCO Backs HR Modernization for Customs in Senegal Gabon

The World Customs Organization (WCO), through the WACAM project, is providing human resource modernization support to the Customs administrations of Senegal and Gabon. This includes refining tools such as job catalogs and competency frameworks, as well as identifying change management actions. Both countries plan to validate the tools and launch pilot programs in early 2016. The project aims to improve the management efficiency of Customs in both countries and serve as a model for the West and Central African regions.

01/30/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Qatar Customs Enhances Workforce Training for Global Edge

Qatar Customs Enhances Workforce Training for Global Edge

To enhance competitiveness, Qatar Customs invited the WCO to conduct a workshop focused on improving management capabilities and optimizing talent planning, development, and performance evaluation. Participants learned the importance of competency-based job descriptions through the WCO framework and recognized the crucial role of fostering a positive work environment. Moving forward, Qatar Customs will deepen its collaboration with the WCO to continuously improve its human resource management practices. The workshop aimed to equip managers with the necessary skills and knowledge for effective leadership and employee development.

12/30/2025 Customs Knowledge
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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