Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HCM for Talent Management

Lesotho Revenue Authority Upgrades HCM for Talent Management

With the support of the World Customs Organization, the Lesotho Revenue Authority implemented a competency-based human resource management system. This initiative aims to enhance the efficiency of the organization and improve tax collection. The system focuses on developing the skills and knowledge of employees to ensure they are equipped to meet the demands of their roles. By investing in talent development and capacity building, the Lesotho Revenue Authority seeks to strengthen its operations and contribute to the country's economic growth.

02/06/2026 Customs Knowledge
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Aviation Industry Boosts Safety with IATA Dangerous Goods Training

Aviation Industry Boosts Safety with IATA Dangerous Goods Training

This article focuses on the IATA DGR Dangerous Goods Acceptance Recurrent Training course. It aims to help professionals understand the course objectives, structure, features, and registration information. It emphasizes the importance of regulatory compliance, skill enhancement, and legal responsibility. By participating in recurrent training, practitioners can update their knowledge, master skills, ensure the safe transportation of dangerous goods, reduce legal risks, and jointly build a safe and compliant air transport environment. This ensures continued competency and adherence to the latest IATA DGR regulations.

01/20/2026 Logistics Encyclopedia
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Botswana Modernizes Tax System with Datadriven Talent Upgrade

Botswana Modernizes Tax System with Datadriven Talent Upgrade

With the assistance of the World Customs Organization, the Botswana Unified Revenue Service (BURS) is implementing a competency-based human resource management system. This initiative aims to enhance tax collection efficiency and improve international competitiveness. The focus on capacity building and talent development is crucial for modernizing the tax administration and ensuring its long-term effectiveness in a globalized economy. This strategic approach is designed to equip the BURS with the skilled workforce necessary to meet the evolving challenges of tax administration.

01/26/2026 Customs Knowledge
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WCO Backs HR Modernization for Customs in Senegal Gabon

WCO Backs HR Modernization for Customs in Senegal Gabon

The World Customs Organization (WCO), through the WACAM project, is providing human resource modernization support to the Customs administrations of Senegal and Gabon. This includes refining tools such as job catalogs and competency frameworks, as well as identifying change management actions. Both countries plan to validate the tools and launch pilot programs in early 2016. The project aims to improve the management efficiency of Customs in both countries and serve as a model for the West and Central African regions.

01/30/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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Postpandemic Supply Chain Faces Talent Shortage Skills Gap

Postpandemic Supply Chain Faces Talent Shortage Skills Gap

A CRIC report reveals that the pandemic has accelerated the evolution of supply chain culture, with agility, resilience, and collaboration becoming the new normal. Companies face a shortage of end-to-end talent, and internal development poses challenges. Breaking down silos and building an enterprise-level supply chain culture are crucial to enhance data-driven decision-making, agile responsiveness, and risk management capabilities. Furthermore, reshaping talent development systems and creating future-oriented competency models are essential to build an agile, resilient, and collaborative supply chain ecosystem.

01/28/2026 Logistics Industry Insights
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Madagascar Boosts Tax Efficiency with Talent System Upgrade

Madagascar Boosts Tax Efficiency with Talent System Upgrade

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system through a competency-based approach in collaboration with the World Customs Organization (WCO). This project aims to enhance the professional skills of tax officials, optimize HR processes, and ultimately improve tax efficiency and promote economic development. The WCO will continue to provide capacity-building support to help the MRA achieve its modernization goals. The focus is on building a skilled and efficient workforce to improve revenue collection and contribute to Madagascar's economic growth.

02/12/2026 Customs Knowledge
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Sierra Leone Modernizes Tax System to Increase Revenue

Sierra Leone Modernizes Tax System to Increase Revenue

With support from the World Customs Organization (WCO), the National Revenue Authority (NRA) of Sierra Leone has initiated a modernization upgrade of its human resource system. This project aims to build a scientific, standardized, and efficient human resource management system by introducing a competency-based HRM approach. The goal is to cultivate a high-quality, professional tax workforce, providing a strong impetus for national tax revenue and economic development. This upgrade focuses on improving talent and skills within the NRA to enhance its overall capacity.

02/12/2026 Customs Knowledge
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