Sierra Leones NRA Enhances Talent Management for Tax Efficiency

Sierra Leones NRA Enhances Talent Management for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), launched a Human Resources Modernization Upgrade Program. This initiative aims to build a professional and efficient tax workforce by establishing a competency-based HR system, ultimately improving tax collection efficiency, optimizing the business environment, and contributing to national economic development. The program includes components such as diagnostic assessments, capacity building initiatives, and regional cooperation. It provides valuable experience for other developing countries' tax agencies seeking to modernize their HR practices.

02/05/2026 Customs Knowledge
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Gabon Customs Adopts Wcobacked HR Modernization Plan

Gabon Customs Adopts Wcobacked HR Modernization Plan

With the support of the World Customs Organization, Gabonese Customs is actively promoting the modernization of its human resource management system, aiming to establish a competency-based modern HRM system. Through evaluating pilot programs, developing HR strategies, strengthening capacity building, and collaborating with the Ministry of Finance, Gabonese Customs is striving to enhance the professional skills and overall work efficiency of its employees, thereby contributing more significantly to national economic development. The reforms focus on building a more skilled and efficient workforce to support the organization's goals.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Sudan Customs Adopts WCO Model to Modernize HR Management

Sudan Customs Adopts WCO Model to Modernize HR Management

With the support of the World Customs Organization (WCO), Sudan Customs has launched a human resource modernization project. This initiative aims to enhance the level of customs services and improve the organization's overall competitiveness. The project likely involves developing and implementing a competency model to identify and cultivate the skills and knowledge required for customs officials to effectively perform their duties. This modernization effort signifies Sudan Customs' commitment to aligning with international best practices and improving its efficiency in facilitating trade and protecting national borders.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Support

Sudan Customs Modernizes HR with WCO Support

The World Customs Organization (WCO) is assisting Sudan Customs in advancing human resource modernization. This is achieved by introducing a competency model to optimize job management and enhance talent development and selection. The aim is to improve the overall effectiveness of Sudan Customs and achieve sustainable development. This project offers valuable lessons for customs administrations in other developing countries. It highlights the crucial role of human resource management in organizational development and emphasizes the importance of investing in people to drive performance and achieve strategic goals.

01/30/2026 Customs Knowledge
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Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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Benin Customs Modernizes HR Leads Reform in West Africa

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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