Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Sierra Leones NRA Enhances Talent Management for Tax Efficiency

Sierra Leones NRA Enhances Talent Management for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), launched a Human Resources Modernization Upgrade Program. This initiative aims to build a professional and efficient tax workforce by establishing a competency-based HR system, ultimately improving tax collection efficiency, optimizing the business environment, and contributing to national economic development. The program includes components such as diagnostic assessments, capacity building initiatives, and regional cooperation. It provides valuable experience for other developing countries' tax agencies seeking to modernize their HR practices.

02/05/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Competencybased Training Boosts Air Cargo Safety for Dangerous Goods

Competencybased Training Boosts Air Cargo Safety for Dangerous Goods

This paper delves into the Competency-Based Training and Assessment (CBTA) system for dangerous goods transportation, highlighting its crucial role in enhancing air cargo safety, operational efficiency, and regulatory compliance. It elaborates on the core principles, implementation steps, advantages, challenges, and corresponding strategies of CBTA. The aim is to guide enterprises in establishing effective CBTA systems, fostering a professional and efficient workforce, and ultimately ensuring the safe transportation of dangerous goods. This approach promotes a safer and more compliant environment for all stakeholders involved in air cargo operations.

01/16/2026 Logistics Encyclopedia
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Aviation Safety Boosted by Competencybased Training for Inspectors

Aviation Safety Boosted by Competencybased Training for Inspectors

This paper delves into the role of Competency-Based Training and Assessment (CBTA) in enhancing the professional capabilities of civil aviation dangerous goods inspectors. By analyzing IATA's CBTA training courses, it elucidates the core content, structure, and assessment system, emphasizing the key responsibilities of inspectors within the CBTA framework. The article aims to provide a reference for building a safer and more reliable air transport environment. It highlights the importance of CBTA in ensuring inspectors possess the necessary skills and knowledge to effectively identify and mitigate risks associated with dangerous goods.

01/20/2026 Logistics Encyclopedia
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Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs, with the support of the World Customs Organization (WCO), has officially adopted human resource tools such as a competency framework and job catalogue to enhance talent management and organizational effectiveness. This initiative, a key outcome of the West Africa Customs Administration Modernization (WACAM) project, will help Burkina Faso Customs achieve its organizational goals, facilitate trade, and promote economic development in the West African region. The implementation aims to modernize HR practices and build a skilled workforce capable of meeting the challenges of international trade and customs administration.

01/22/2026 Customs Knowledge
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China Advances Aviation Safety with Integrated Airground System

China Advances Aviation Safety with Integrated Airground System

As a research institute directly under the Civil Aviation Administration of China (CAAC), the CAAC Second Research Institute is committed to “Technology-Driven Civil Aviation Service,” providing comprehensive training and safety assurance for dangerous goods transportation. Through realistic simulations, Competency-Based Training and Assessment (CBTA), and third-party testing and certification, the institute aims to enhance the professional skills and emergency response capabilities of civil aviation practitioners, safeguarding civil aviation safety. The institute plays a crucial role in ensuring the safe and secure operation of the civil aviation industry in China.

01/22/2026 Airlines
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Global Aviation Body IATA Elevates Flight Instructor Standards

Global Aviation Body IATA Elevates Flight Instructor Standards

IATA's CBTA Flight Instructor Training program aims to equip flight standards setters with competency-based training approaches, enhancing their ability to train and assess flight instructors. The course covers core topics such as CBTA fundamentals, instructor competencies, and Threat and Error Management. Through scenario simulations and practical exercises, participants will master assessment techniques and facilitation methods. This ultimately fosters more resilient pilots and improves overall flight safety levels. The training focuses on practical application and aims to cultivate instructors capable of developing pilots who can effectively manage real-world challenges.

01/20/2026 Logistics Encyclopedia
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Benin Customs Modernizes HR Leads Reform in West Africa

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge
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