Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Amazon Launches brand Story to Improve Product Conversions

Amazon Launches brand Story to Improve Product Conversions

This article provides a detailed introduction to the features, setup methods, and practical tips for Amazon Brand Story. It helps sellers understand how to leverage Brand Story to enhance brand image, promote user trust, and ultimately improve listing conversion rates. The article also answers frequently asked questions from sellers and offers practical layout suggestions. By implementing a compelling brand story, sellers can connect with customers on a deeper level and drive sales.

01/06/2026 Customs Knowledge
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Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Wayfair launched CastleGate Multi-Channel Fulfillment, offering sellers more sales channels. This article details the advantages and limitations of this service. Focusing on Wayfair's common no-reason return issues, it provides practical strategies such as appeal techniques and return processing options to help sellers minimize losses and improve operational efficiency. It guides sellers through navigating Wayfair's return policies and maximizing the benefits of the CastleGate program while mitigating potential drawbacks related to returns.

01/06/2026 Logistics
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Ozon Launches Comment Pinning to Enhance Sales

Ozon Launches Comment Pinning to Enhance Sales

OZON has launched a pinned review feature, allowing sellers to highlight positive reviews to improve conversion rates. Positive reviews significantly boost click-through and add-to-cart rates. Sellers are advised to actively collect positive feedback and regularly update pinned reviews to maintain page appeal. Currently, this feature primarily supports the local model, with cross-border stores soon to be supported. Future optimizations are expected, aiming to enhance the experience for both sellers and buyers.

01/04/2026 Logistics Industry Insights
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Amazons Algorithm Change Disrupts Seller Reviews

Amazons Algorithm Change Disrupts Seller Reviews

Amazon's review algorithm has recently undergone significant adjustments, creating a 'feast or famine' scenario for sellers. The new algorithm appears to prioritize recent reviews, leading to frequent changes on the product page's top reviews. To adapt to this shift, sellers should focus on improving product quality and customer service. By returning to the fundamentals and providing genuine value, sellers can navigate the algorithm changes and differentiate themselves in the competitive Amazon marketplace.

12/29/2025 Logistics Industry Insights
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Crossborder Ecommerce Email Templates Boost Customer Success

Crossborder Ecommerce Email Templates Boost Customer Success

This article provides 12 email templates for cross-border e-commerce sellers covering common scenarios such as payment, shipping, and logistics. It helps sellers efficiently address customer issues, improve communication skills, and build customer trust, ultimately leading to business growth. These templates are designed to streamline customer interactions and provide quick, professional responses to frequently asked questions, allowing sellers to focus on other aspects of their business and enhance overall customer satisfaction.

12/29/2025 Customs Knowledge
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Coupang Ad Restrictions Hinder Campaigns Fixes Explained

Coupang Ad Restrictions Hinder Campaigns Fixes Explained

Coupang store advertising restrictions have become a major concern for sellers. The main reasons include outstanding advertising fees and non-compliance with advertising standards. Sellers should promptly settle fees, optimize product listings, prioritize advertising for established listings, and pay close attention to platform policies. Diversifying traffic sources through multiple channels is also crucial to overcome these challenges. Addressing these issues proactively can help sellers maintain effective advertising campaigns and sales performance on the Coupang platform.

12/29/2025 Logistics Industry Insights
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Ebay Launches Seller Support Program for Global Growth

Ebay Launches Seller Support Program for Global Growth

This article provides an in-depth analysis of eBay's seller support policies, including three reward systems supporting sellers in six industrial belts, and the 'Thousand Sails Program' offering exclusive traffic, funding, and services. The aim is to help sellers seize platform subsidy opportunities, reduce operating costs, increase product exposure, and double sales. It also offers practical advice on leveraging eBay's support policies to help sellers succeed in the cross-border e-commerce market.

12/31/2025 Logistics Industry Insights
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Ebay Enhances Seller Tools for Fulfillment and Sourcing

Ebay Enhances Seller Tools for Fulfillment and Sourcing

This article focuses on the challenges eBay sellers face in order processing and product selection. It provides an in-depth analysis of popular order fulfillment software (Dianxiaomi, SuyiTe, Saihe) and product selection tools (Algopix, ListingsHistory, Terapeak) to help sellers improve operational efficiency and achieve sales growth. Choosing the right tools is crucial for success in cross-border e-commerce. This will help sellers streamline their operations and make informed decisions about which products to sell.

12/30/2025 Logistics Encyclopedia
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Amazons Resale Program Boosts Profits from Returns

Amazons Resale Program Boosts Profits from Returns

The Amazon FBA Grade and Resell program helps sellers convert unsellable returned inventory into sellable used goods. By leveraging Amazon's professional evaluation and relisting, sellers can recover costs and create new profit opportunities. JIA ERP has optimized its features to support this program, enabling sellers to achieve refined management and improve operational efficiency. This allows for better tracking of inventory sent for grading and resale, ultimately maximizing returns on previously written-off goods.

12/30/2025 Logistics Encyclopedia
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