Lowes Supply Chief Shares Retail Optimization Strategies

Lowes Supply Chief Shares Retail Optimization Strategies

Lowe's SVP of Supply Chain Execution, Margi Vagell, shares five key insights for optimizing retail supply chains: prioritize people to serve the “dual customer,” continuously optimize the network, balance diverse customer needs, standardize processes for automation, and build cross-functional relationships. These insights offer a practical guide for retailers seeking to build exceptional supply chains. Vagell emphasizes the importance of understanding both the end consumer and the internal teams involved in delivering products, highlighting a people-centric approach to supply chain excellence.

01/08/2026 Logistics Industry Insights
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
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Air Cargo Faces Capacity and Cost Challenges by 2025

Air Cargo Faces Capacity and Cost Challenges by 2025

In 2025, the international air freight market reveals a structural divergence in capacity, with a stark contrast between surplus bellyhold capacity on passenger planes and a shortage of dedicated freighters. Regional freight rates are highly volatile, with prices soaring from Southeast Asia to Europe while decreasing on the trans-Pacific routes. Companies need to leverage data analytics to optimize their shipping routes and tackle these challenges.

08/05/2025 Logistics Industry Insights
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Global Small Parcel Shipping Limits Key to Reducing Returns

Global Small Parcel Shipping Limits Key to Reducing Returns

This article provides a detailed interpretation of the weight and dimension limits for international small packets, including common standards and specific regulations for different types, such as China Post Airmail, Hong Kong Post Small Packet, Belgium Small Packet, and ePacket. It emphasizes the 2kg weight limit and the 90cm sum of length, width, and height restriction. The article reminds sellers to carefully verify these limits before shipping to avoid returns due to exceeding regulations. This practice helps reduce logistics costs and improve customer satisfaction.

11/03/2025 Logistics Encyclopedia
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