New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
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Supply Chain Talent Shortage Undermines Industry Resilience

Supply Chain Talent Shortage Undermines Industry Resilience

Gartner research indicates that frequent turnover in supply chain leadership significantly impacts business operations. Traditional leadership models are facing challenges, and companies need to establish diversified development systems, provide clear career paths, strengthen cross-departmental collaboration, and embrace technological changes. Building a learning organization and cultivating leadership teams with resilience, collaboration skills, and forward-thinking are crucial. Addressing the leadership crisis and reducing talent attrition within the supply chain are essential for maintaining operational efficiency and achieving long-term success.

01/15/2026 Logistics Industry Insights
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Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier classification management is crucial for enhancing SRM effectiveness. By scientifically categorizing suppliers, companies can optimize resource allocation, focus on key suppliers, and build deep partnerships, achieving lean supply chain operations and improving overall competitiveness. Common classification dimensions include purchase volume, strategic importance, risk level, and innovation capability. Businesses need to establish a comprehensive data analysis system and cross-departmental collaboration mechanisms, and continuously optimize classification standards and management strategies. Effective supplier classification leads to better risk mitigation and improved supplier performance.

01/16/2026 Logistics Industry Insights
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Global Aviation Leaders Collaborate on Future Industry Growth

Global Aviation Leaders Collaborate on Future Industry Growth

The International Air Transport Association (IATA) promotes the development of global air transport through collaboration with governments and international organizations, ensuring enhanced aviation safety and standards for travelers and businesses. We are committed to building a secure and efficient global aviation network, working together to create a new future for air transport.

08/07/2025 Logistics
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Emirates Airline Barred from New Destinations in China Due to Low Fuel Incident

Emirates Airline Barred from New Destinations in China Due to Low Fuel Incident

Due to a low fuel incident at Beijing Capital Airport, the Civil Aviation Administration of China has decided to suspend Emirates Airlines' new routes and aircraft deployment in China. The investigation revealed the captain's arrogant attitude and refusal to cooperate with Chinese authorities. This ban aims to ensure flight safety and protect passenger interests. Emirates Airlines has acknowledged the seriousness of the incident and committed to implementing corrective measures.

07/21/2025 Logistics
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US DOT Targets CDL Mills to Improve Trucking Safety

US DOT Targets CDL Mills to Improve Trucking Safety

The U.S. Department of Transportation is cracking down on "driver's license mills" by cleaning up non-compliant commercial driver's license training institutions, aiming to improve road safety and regulate the freight industry. This move is supported by industry associations but may lead to tighter transport capacity. Future efforts should focus on strengthening cooperation, providing support, and improving oversight mechanisms to ensure the quality of driver training and safeguard road safety. This initiative is crucial for maintaining high standards in the trucking industry.

01/07/2026 Logistics Industry Insights
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Amazon Sellers Gain Relief As EU Eases Rules US Adjusts Fees

Amazon Sellers Gain Relief As EU Eases Rules US Adjusts Fees

Amazon faces a double benefit. European regulators are suing Amazon over 'unfair terms,' potentially forcing it to reduce restrictions on sellers. Simultaneously, the US Small and Light program's price threshold has increased from $8 to $10, boosting seller profit margins. Sellers should closely monitor these policy changes, optimize their pricing strategies, and improve product quality and service to capitalize on these opportunities. This presents a chance to enhance competitiveness and profitability within the Amazon marketplace.

12/30/2025 Logistics
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US Cracks Down on Rogue CDL Training Schools Revokes Licenses

US Cracks Down on Rogue CDL Training Schools Revokes Licenses

The U.S. Department of Transportation is cracking down on "CDL license mills." Nearly 3,000 training institutions have been removed for failing to meet standards, and over 4,000 more are facing review. This action aims to improve the quality of CDL training, ensure road safety, and promote the standardization of the industry. The DOT is committed to holding training providers accountable and ensuring that only qualified drivers are operating commercial vehicles on our nation's highways.

01/15/2026 Logistics
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Cainiao International Express Breaks New Ground In Logistics For Oversized Goods In Europe And America

Cainiao International Express Breaks New Ground In Logistics For Oversized Goods In Europe And America

Cai Niao's international express service has launched the "Oversized Goods Dedicated Line" to support the European and American markets, addressing logistics challenges for large items and enhancing shipping efficiency and cost-effectiveness for retailers. By integrating various transportation methods, this dedicated line offers fast and convenient logistics services for AliExpress merchants, driving growth in the export of large Chinese goods.

07/23/2025 Logistics
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