Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Efficient ETD Management Key to Crossborder Ecommerce Growth

Efficient ETD Management Key to Crossborder Ecommerce Growth

This paper delves into the significance of ETD (Estimated Time of Departure) in cross-border e-commerce and proposes a data-driven approach to ETD management. By optimizing supply chain planning, enhancing operational efficiency, and maintaining customer satisfaction, cross-border e-commerce businesses can effectively improve their competitiveness. The article emphasizes the importance of supplier collaboration, resource optimization, real-time monitoring, risk management, and proactive communication, providing practical ETD management strategies for cross-border e-commerce enterprises.

01/23/2026 Logistics Encyclopedia
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New Opportunities in Cross-border E-commerce Logistics: The Importance and Development Trends of Overseas Warehouses

New Opportunities in Cross-border E-commerce Logistics: The Importance and Development Trends of Overseas Warehouses

Cross-border e-commerce has rapidly emerged as a significant force in foreign trade over the past few years, driving rapid developments in the logistics industry. Government plans emphasize the importance of overseas warehouses, aiming to enhance market competitiveness and service efficiency. Various aspects such as improving customs efficiency and reducing logistics costs support enterprises in establishing overseas warehousing.

07/18/2025 Logistics
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Useepay Hires Shanghai Sales Manager for Crossborder Ecommerce Expansion

Useepay Hires Shanghai Sales Manager for Crossborder Ecommerce Expansion

UseePay is hiring a Cross-border Payment Sales Manager in Shanghai to expand sales channels, achieve annual sales targets, and maintain customer relationships. The role requires knowledge of cross-border payments, excellent communication skills, and teamwork spirit to help Chinese cross-border e-commerce companies reach the global market. The ideal candidate will be responsible for identifying new business opportunities, developing sales strategies, and providing excellent customer service. This is a great opportunity to join a growing company in a dynamic industry.

01/27/2026 International Settlement
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Ozon Streamlines Crossborder Orders Amid Passport Data Issues

Ozon Streamlines Crossborder Orders Amid Passport Data Issues

OZON cross-border e-commerce sellers often face the challenge of customers not providing passport information. This article offers effective strategies to address this issue, including problem diagnosis, proactive communication, information supplementation, preventive measures, and handling special cases. It helps sellers resolve order fulfillment issues, ensuring smooth cross-border trade operations. By implementing these solutions, sellers can minimize delays and maintain customer satisfaction on the OZON platform.

01/05/2026 Logistics
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Crossborder Ecommerce Expands Via Trade Shows

Crossborder Ecommerce Expands Via Trade Shows

Cross-border exhibitions are crucial platforms for cross-border e-commerce businesses to expand into international markets. Participating in exhibitions helps companies gain insights into industry trends, connect with potential customers, and enhance brand awareness. Effective utilization of exhibitions requires meticulous planning, including selecting the right exhibition, preparing exhibits, pre-exhibition promotion, and in-depth communication. These efforts can significantly contribute to successful market entry and growth.

01/23/2026 Logistics Industry Insights
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Global Ecommerce Logistics Avoiding Pitfalls for Crossborder Sales

Global Ecommerce Logistics Avoiding Pitfalls for Crossborder Sales

This article provides an in-depth analysis of common challenges in cross-border e-commerce logistics, covering aspects such as logistics method selection, key points of customs clearance, logistics tracking and customer communication, and packaging and cargo security. It offers practical advice for sellers, helping them navigate the complexities of cross-border logistics and tap into the global market. The aim is to equip cross-border e-commerce sellers with the knowledge to avoid logistical pitfalls and maximize their opportunities for success in the international arena.

01/30/2026 Logistics Encyclopedia
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Quality Freight Forwarders Boost Crossborder Ecommerce Growth

Quality Freight Forwarders Boost Crossborder Ecommerce Growth

High-quality freight forwarders play a crucial role in cross-border e-commerce, empowering sellers to succeed in the global market through comprehensive support including cross-cultural communication, supply chain visibility, process optimization, risk control, and regulatory compliance. Choosing the right freight forwarding partner is key for cross-border sellers to achieve long-term development. They provide vital expertise and infrastructure, navigating complex international regulations and ensuring efficient delivery. Their services are essential for businesses aiming to expand their reach and compete effectively in the global marketplace.

02/05/2026 Logistics Industry Insights
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EU Requires Ecommerce Firms to Use Authorized Representative Labels

EU Requires Ecommerce Firms to Use Authorized Representative Labels

This article provides an in-depth interpretation of the importance of the "EU Representative Label" in cross-border e-commerce. It explains its concept, compliance significance, and key steps in practical application. The article emphasizes the importance of selecting reliable agents, accurately marking information, preparing authorization documents, and maintaining continuous communication. It aims to help cross-border e-commerce businesses smoothly enter and operate compliantly in the European market.

01/26/2026 Customs Knowledge
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