Sysco Acquires Coastal Companies to Expand Food Distribution Reach

Sysco Acquires Coastal Companies to Expand Food Distribution Reach

Sysco's acquisition of fresh produce distributor The Coastal Companies aims to expand its proprietary fleet, enhance cold chain logistics capabilities, broaden market share, optimize the supply chain, and improve customer service. This move is likely to accelerate consolidation in the food distribution industry, increase logistical efficiency, drive technological innovation, and intensify market competition. The acquisition signals Sysco's commitment to strengthening its position through strategic investments in its fleet and logistics network.

01/19/2026 Logistics
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Forward Air Acquires Chickasaw Container Services to Boost Intermodal Reach

Forward Air Acquires Chickasaw Container Services to Boost Intermodal Reach

Forward Air's acquisition of Chickasaw Container Services aims to expand its intermodal operations in the Mobile market and solidify its position in Memphis. This move highlights the growing importance of intermodal transportation as a key growth area in the logistics industry, foreshadowing accelerated industry consolidation, digitalization, green initiatives, and collaborative trends. Forward Air's strategic deployment warrants attention. The acquisition strengthens Forward Air's network and service offerings, positioning them for further growth in the competitive logistics landscape. This acquisition is a strategic move to capture a larger share of the intermodal market.

01/20/2026 Logistics
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8 Effective Techniques for Freight Forwarders to Improve Cargo Acquisition

8 Effective Techniques for Freight Forwarders to Improve Cargo Acquisition

This article summarizes eight key techniques for freight forwarders to enhance cargo acquisition efficiency. These include treating customers sincerely, establishing pricing advantages, consistently focusing on customers, maintaining good customs relationships, improving document capabilities, building strong ties with shipping and insurance companies, and identifying potential clients. Through effective communication and service, freight forwarders can gain a competitive edge in a fierce market.

07/21/2025 Logistics
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STB Probes BNSF Acquisition Costs in Rail Rate Fairness Review

STB Probes BNSF Acquisition Costs in Rail Rate Fairness Review

The U.S. Surface Transportation Board (STB) held hearings regarding Berkshire Hathaway's acquisition of BNSF Railway, focusing on the impact of the acquisition premium on rail freight rates. Shippers expressed concerns that the premium would be passed on to freight rates, while BNSF argued the impact would be minimal. Experts pointed out that BNSF is the only railroad allowed to value its assets at market prices, which differentiates its cost basis from other companies. The debate centers around whether this unique accounting practice allows BNSF to justify higher rates compared to its peers.

01/22/2026 Logistics Industry Insights
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AI Boosts Airline Efficiency and Customer Service

AI Boosts Airline Efficiency and Customer Service

Artificial intelligence is revolutionizing the aviation industry by optimizing crew scheduling, real-time turnaround management, and delay mitigation, contributing to operational stability and enhanced passenger experience. This report delves into the practical applications of AI in aviation, showcasing how it improves industry resilience and efficiency.

08/06/2025 Logistics Industry Insights
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Warehouseorder System Integration Enhances ROI Customer Loyalty

Warehouseorder System Integration Enhances ROI Customer Loyalty

This article explores how the perfect integration of Warehouse Management Systems (WMS) and Order Management Systems (OMS) can significantly enhance a company's profit margins and return on investment, meeting the rising customer expectations. It emphasizes the critical role of these two systems in optimizing the supply chain, improving customer experience, and reducing costs, pointing out that businesses need to establish a unified omnichannel business model to tackle the complex and dynamic market environment.

08/06/2025 Warehousing
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Chatgpt Transforms Ecommerce Customer Support with AI

Chatgpt Transforms Ecommerce Customer Support with AI

ChatGPT enhances efficiency and reduces costs in e-commerce customer service. The future of customer service will be more intelligent, personalized, and integrated across multiple channels. ChatGPT's ability to automate responses and handle routine inquiries frees up human agents to focus on complex issues, leading to improved customer satisfaction and reduced operational expenses. As AI technology advances, we can expect even more sophisticated and seamless customer service experiences.

01/04/2026 Logistics Industry Insights
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Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
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Ebay Sellers Gain Key Customer Support Insights

Ebay Sellers Gain Key Customer Support Insights

This article comprehensively introduces various channels for eBay sellers to contact official customer service, including online chat, phone support, email, and third-party platforms. It analyzes the advantages and disadvantages of each method and their suitable scenarios. Furthermore, it provides practical tips for contacting customer service, helping sellers efficiently resolve operational issues and ensure smooth store operation. The guide aims to empower sellers with the knowledge to navigate eBay's support system effectively.

12/31/2025 Logistics Encyclopedia
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Crossborder Ecommerce Email Templates Boost Customer Success

Crossborder Ecommerce Email Templates Boost Customer Success

This article provides 12 email templates for cross-border e-commerce sellers covering common scenarios such as payment, shipping, and logistics. It helps sellers efficiently address customer issues, improve communication skills, and build customer trust, ultimately leading to business growth. These templates are designed to streamline customer interactions and provide quick, professional responses to frequently asked questions, allowing sellers to focus on other aspects of their business and enhance overall customer satisfaction.

12/29/2025 Customs Knowledge
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