WCO Releases Handbook for Customs Performance Excellence

WCO Releases Handbook for Customs Performance Excellence

The WCO has released a Customs Performance Assessment Handbook, providing tools such as assessment guidelines, KPI selection, and data management. It aims to improve the operational efficiency and service levels of customs administrations. The handbook offers a framework for measuring and enhancing performance across various customs functions, ultimately contributing to more effective border management and trade facilitation. It serves as a valuable resource for customs agencies seeking to optimize their processes and achieve strategic goals related to revenue collection, security, and compliance.

01/05/2026 Customs Knowledge
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WCO Tool Boosts Global Customs Training Efficiency

WCO Tool Boosts Global Customs Training Efficiency

The World Customs Organization (WCO) successfully piloted a learning development assessment tool aimed at enhancing the effectiveness of capacity building for its members. Through implementation in Eswatini, the WCO gathered feedback and improved the assessment framework to more scientifically measure the value of training activities. This tool will be promoted and applied to support the development of customs worldwide, ensuring that training initiatives deliver tangible and measurable results in improving customs operations and efficiency.

01/22/2026 Customs Knowledge
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Malawi Boosts Trade Risk Management with WCO Support

Malawi Boosts Trade Risk Management with WCO Support

The WCO assessed Malawi Customs' risk management practices to enhance trade facilitation and align with WTO agreements. The assessment identified gaps and provided recommendations for improvement. This aimed to strengthen Malawi's customs procedures, reduce delays, and promote efficient trade flows. The focus was on optimizing risk assessment processes to ensure effective enforcement while minimizing disruption to legitimate trade. Ultimately, the goal was to support Malawi's economic development through improved customs administration and enhanced trade competitiveness.

01/27/2026 Customs Knowledge
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Jordan Customs Adopts WCO Audit System to Boost Trade Compliance

Jordan Customs Adopts WCO Audit System to Boost Trade Compliance

The World Customs Organization (WCO) conducted a diagnostic assessment of Jordan Customs' Post Clearance Audit (PCA) system to help Jordan establish an efficient and compliant trade system aligned with international standards. The assessment covered areas such as risk management, information technology, and personnel training, and provided recommendations for improvement. This report will serve as a crucial reference for Jordan Customs in modernizing its PCA system and enhancing its international competitiveness. It aims to support Jordan in achieving trade facilitation goals through improved customs procedures and compliance.

01/07/2026 Customs Knowledge
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MENA Region Boosts Customs Risk Management Via WCO Workshop

MENA Region Boosts Customs Risk Management Via WCO Workshop

The Middle East and North Africa (MENA) Regional Workshop on Risk Assessment and Targeting, sponsored by the World Customs Organization (WCO) and hosted by Qatar Customs, was held in Doha. The workshop aimed to enhance the risk management capabilities of customs administrations in the region. Focusing on risk assessment and profiling, the event facilitated the exchange of experiences through case studies and national reports. The goal was to improve customs' ability to identify and manage risks, enabling them to address the challenges posed by increasingly complex global trade.

01/05/2026 Customs Knowledge
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WCO Reports Palestines Progress in Mercator Trade Program

WCO Reports Palestines Progress in Mercator Trade Program

A World Customs Organization (WCO) assessment reveals Palestine's active participation in the Mercator Programme, which supports the implementation of the Trade Facilitation Agreement and simplifies trade procedures. The Palestinian Customs Administration has benefited significantly in areas such as tariffs and risk management, maintaining close ties with the private sector and neighboring customs administrations. The assessment lays the groundwork for future tailored support, and the WCO will continue to provide assistance to promote Palestinian economic development and regional trade facilitation. This collaboration aims to further streamline customs processes and enhance trade efficiency.

01/26/2026 Customs Knowledge
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WCO Eswatini Launch Customs Capacity Pilot Program

WCO Eswatini Launch Customs Capacity Pilot Program

The World Customs Organization (WCO), in collaboration with the Eswatini Revenue Authority (ERA), launched a capacity building assessment pilot project. This initiative aims to enhance training quality and effectiveness, facilitate knowledge transfer, and strengthen customs capacity building through a systematic five-level evaluation model. The project's findings will be shared with WCO members, contributing to the security and facilitation of global trade. The assessment framework will provide valuable insights for optimizing training programs and ensuring sustainable capacity development within customs administrations.

01/26/2026 Customs Knowledge
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Aviation Industry Advances Pilot Competency Assessment for Safety

Aviation Industry Advances Pilot Competency Assessment for Safety

This paper explores the pilot competency assessment system, emphasizing its importance for safety, cost, and efficiency in aviation. It covers the content, methods, applications, and future development of such assessments, with a focus on IATA's guidance. The paper highlights how effective pilot selection and competency assessment contribute to enhanced aviation safety and operational excellence. Furthermore, it discusses the challenges and opportunities in refining these systems to meet the evolving demands of the aviation industry and ensure a highly skilled and competent pilot workforce.

01/08/2026 Logistics Industry Insights
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Cte Divoire Customs Boosts Gender Equality with WCO Backing

Cte Divoire Customs Boosts Gender Equality with WCO Backing

The WCO conducted an assessment in Côte d'Ivoire on the progress of gender equality and diversity within customs administration. The assessment provided recommendations for improvement, aiming to create a work environment that promotes equal opportunities for all. The focus was on identifying areas where customs practices and policies could be enhanced to foster a more inclusive and equitable workplace, benefiting both employees and the effectiveness of customs operations. Ultimately, this initiative supports the WCO's commitment to promoting gender equality and diversity within its member organizations.

01/05/2026 Customs Knowledge
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Serbia Enhances Trade Via WCO Mercator Program

Serbia Enhances Trade Via WCO Mercator Program

The World Customs Organization (WCO) successfully completed a Mercator Program assessment of Serbian Customs, marking significant progress in trade facilitation for Serbia. The assessment aimed to understand Serbia's current compliance with the WTO's Trade Facilitation Agreement and develop a tailored action plan. The WCO will provide technical assistance through the PMFE to help Serbia improve its trade facilitation level and promote economic growth. This initiative will support Serbia in streamlining customs procedures and reducing trade costs, ultimately boosting its competitiveness in the global market.

01/26/2026 Customs Knowledge
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