The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.
The WCO's WACAM project assisted Cape Verde Customs in establishing a stakeholder engagement mechanism to enhance transparency, facilitate trade, combat smuggling, and achieve customs modernization. This initiative fostered collaboration and improved communication between customs authorities and various stakeholders, leading to more efficient and effective customs operations. The project's success highlights the importance of stakeholder involvement in driving customs reform and promoting economic growth.
The WCO assisted Jordan Customs in establishing an internal trainer team to enhance training capabilities. A competency-based approach was adopted to support customs modernization. Data analysis was used to evaluate the effectiveness of the training and optimize resource allocation. This initiative strengthens Jordan Customs' ability to deliver effective training programs and contribute to regional and international customs cooperation.
The 15th PICARD Conference focused on customs transformation and sustainable development in the context of the pandemic. Discussions centered on the reshaping of customs roles, customs' responsibilities in sustainable development, the construction of performance evaluation systems, and data-driven customs management models. The conference aimed to provide intellectual support and practical guidance for the modernization of customs worldwide. Registration was free and open to all participants.
The World Customs Organization (WCO) is assisting the Saudi Arabian ZATCA (Zakat, Tax and Customs Authority) in developing an intelligent evaluation system to improve customs performance and facilitate trade. By implementing the WCO Performance Measurement Mechanism (PMM), Saudi Customs aims to achieve more efficient and transparent operations, contributing to the Saudi Vision 2030. This collaboration marks a significant step in the global customs modernization process.
The World Customs Organization (WCO) supports Sudan Customs in its HR management modernization transformation. Through workshops and expert assistance, the WCO helps Sudan Customs build a competency-based HR management system, including tools like a position directory, competency framework, job descriptions, and a competency dictionary. This initiative aims to improve customs service efficiency, enhance law enforcement capabilities, improve the customs image, and ultimately promote Sudan's economic development.
The World Customs Organization (WCO) is supporting the modernization of human resource management at the Gambia Revenue Authority (GRA) through the West Africa Customs Administration Modernization Project. This project assisted the GRA in finalizing key tools such as the competency directory, job directory, service charter, and job descriptions, laying the groundwork for future communication and change management. The WCO will continue to support the GRA in improving its management level, promoting regional trade facilitation and economic development.
The WCO conducted a leadership workshop in Botswana to enhance the capabilities of Botswana Unified Revenue Service (BURS) managers and promote tax reform. This initiative, funded by Finland, highlights the crucial role of leadership in driving customs modernization and organizational effectiveness. The workshop aimed to equip BURS personnel with the necessary skills and knowledge to lead effectively, contributing to improved revenue collection and overall efficiency. Capacity building through leadership development is a key component of sustainable customs modernization efforts.
With the assistance of the World Customs Organization (WCO), Benin has launched a customs reform and modernization strategy. The aim is to improve the efficiency of the Port of Cotonou, optimize clearance procedures, strengthen risk management, and introduce advanced technologies. Through international tenders and expert support, the action plan is continuously adjusted to meet the needs of port expansion and modernization. Initial monitoring missions assess the progress of the reforms, laying the foundation for Benin's economic development.
With the support of the German Customs Cooperation Fund, the World Customs Organization (WCO) held a tariff classification workshop in North Macedonia. Focusing on dairy products, dietary supplements, and high-tech equipment, the workshop aimed to enhance the tariff classification skills of North Macedonian customs officers. This initiative seeks to facilitate international trade and promote customs modernization within the country.
