The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.
To enhance competitiveness, Qatar Customs invited the WCO to conduct a workshop focused on improving management capabilities and optimizing talent planning, development, and performance evaluation. Participants learned the importance of competency-based job descriptions through the WCO framework and recognized the crucial role of fostering a positive work environment. Moving forward, Qatar Customs will deepen its collaboration with the WCO to continuously improve its human resource management practices. The workshop aimed to equip managers with the necessary skills and knowledge for effective leadership and employee development.
A WCO online workshop assisted Bolivian Customs in rebuilding its human resources department, enhancing talent management, and promoting trade facilitation. The workshop focused on strengthening customs administration through improved HR practices. This initiative aims to boost organizational effectiveness and efficiency within Bolivian Customs, ultimately contributing to better border management and smoother trade flows. The WCO's support is crucial for developing sustainable capacity building programs and fostering a skilled workforce within the customs administration.
Xiamen Customs is committed to creating a convenient port clearance environment through deepening reforms and innovative measures, actively promoting the transformation and upgrading of foreign trade. The introduction of the 'dual-screen machine' and 'online reservation inspection platform' has effectively improved clearance transparency and efficiency, significantly reducing time costs for enterprises in the Free Trade Zone and fostering positive interactions between customs and businesses. In the future, Xiamen Customs plans to launch a mobile client to provide mobile clearance services.
The General Administration of Customs has introduced new measures to promote stable growth in foreign trade and encourage innovation in processing trade. By optimizing management models and supporting high-tech and environmentally-friendly repair services, the transition of processing trade towards higher-end segments is accelerated. Additionally, the simplification of approval processes reduces the burden on enterprises, providing convenience for the healthy development of foreign trade.
At the request of Oman Customs, the World Customs Organization (WCO) held a data analysis workshop to enhance their data analysis capabilities. The workshop focused on developing a data mobilization strategy, cultivating data analysis talent, and recommending a phased implementation of data analysis projects. It also emphasized strengthening external cooperation and building a data-driven culture to support Oman Customs' data-driven transformation. This aims to improve efficiency in areas such as risk assessment, revenue collection, and trade facilitation, ultimately leading to better customs operations.
The Peruvian National Customs Service, with the support of the World Customs Organization, held an online forum to empower Peruvian micro, small, and medium-sized enterprises (MSMEs) in cross-border e-commerce. The forum brought together representatives to discuss international trends, challenges, and best practices, sharing success stories and emphasizing the importance of simplified procedures. Cross-border e-commerce presents opportunities for the Peruvian economy but also faces challenges related to infrastructure, regulation, and talent. Moving forward, Peru should seize opportunities, address challenges, and promote the development of cross-border e-commerce.
WCO, in collaboration with the Belgian Customs Academy, provides training to African customs officials to enhance their capabilities. Recently, officials visited the WCO headquarters to deepen cooperation, focusing on areas such as digital transformation. This partnership aims to strengthen customs administration in Africa and facilitate trade by building a skilled workforce and promoting modern practices. The collaboration underscores the WCO's commitment to supporting Africa's development through effective customs management and capacity building initiatives.
This paper analyzes a capacity-building program for Francophone African customs officials, a collaboration between the Belgian Customs Academy and the World Customs Organization. The program, employing methods like curriculum supplementation, field visits, and virtual reality training, aims to enhance the professional skills of African customs officials and their ability to navigate complex trade environments. The article highlights the importance of regional cooperation, localized application, technological innovation, and evaluation mechanisms in capacity building. It also provides relevant recommendations for improving future programs.
The General Administration of Customs' Global Trade Monitoring and Analysis Center has signed a memorandum of cooperation with the Ningbo Shipping Exchange to engage in in-depth collaboration in global trade research and index construction. This partnership aims to leverage big data analysis to enhance the responsiveness of trade markets and support the development of both domestic and international trade.
