Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Crossborder Ecommerce Suppliers Hit by Unpaid Debts Amid Downsizing

Crossborder Ecommerce Suppliers Hit by Unpaid Debts Amid Downsizing

Frequent payment defaults by large cross-border e-commerce sellers expose the risks behind the industry's rapid growth. Suppliers face difficulties in recovering payments and need to actively take legal measures to protect their rights. The industry should strengthen risk control and establish long-term stable partnerships to jointly address these challenges. This includes implementing stricter payment terms, diversifying customer base, and exploring insurance options to mitigate the impact of potential defaults and ensure sustainable growth for all stakeholders involved.

01/05/2026 Logistics Industry Insights
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Lowcost Patent Strategy Shields Ecommerce Best Sellers

Lowcost Patent Strategy Shields Ecommerce Best Sellers

Cross-border e-commerce sellers often face the challenge of their popular products being copied. This article introduces how to leverage domestic patent priority rights to protect innovative products cost-effectively. It emphasizes the conditions of novelty, inventiveness, and practical applicability of patents. The article advises sellers to apply for patents promptly to build a protective wall around their products and avoid being 'knocked off'. This strategy helps to safeguard their intellectual property and maintain a competitive edge in the global market.

01/04/2026 Logistics Industry Insights
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Ebay Revises Refund Policy to Curb Seller Abuse

Ebay Revises Refund Policy to Curb Seller Abuse

This article provides an in-depth analysis of eBay's latest Money Back Guarantee policy, detailing domestic and international return processes. It also offers strategies for sellers to address issues like extended return periods. The aim is to help cross-border e-commerce sellers better understand and utilize eBay policies, improve operational efficiency, reduce operational risks, and protect their rights. It covers key aspects of managing returns and refunds within the eBay ecosystem, focusing on practical solutions for common seller challenges.

12/29/2025 Logistics Encyclopedia
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Amazon Sellers Hit by Fraudulent Trademark Complaints

Amazon Sellers Hit by Fraudulent Trademark Complaints

Recently, Amazon platform experienced a large-scale listing removal event, with sellers facing malicious infringement complaints. This article delves into the incident, exposing potential extortion behaviors and providing a guide to help sellers protect their rights. It also calls on the platform to strengthen supervision, jointly maintain a fair competitive environment, and promote the healthy development of cross-border e-commerce. The article aims to equip sellers with the knowledge and strategies to navigate these challenges and advocate for a more equitable marketplace.

12/30/2025 Logistics Industry Insights
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Da Shu Simplifies Crossborder Refunds for Global Transactions

Da Shu Simplifies Crossborder Refunds for Global Transactions

Dashu Cross-border offers a convenient refund guarantee mechanism. Buyers can apply for a refund if they are not satisfied with the service upon acceptance. If the seller agrees, a full refund will be issued. If the seller refuses, the platform will intervene to coordinate and ensure the buyer's rights are protected. This system aims to build trust and provide a secure shopping experience for customers engaging in cross-border transactions, ultimately fostering a more reliable and consumer-friendly e-commerce environment.

01/22/2026 International Settlement
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Amazon Sellers Guide to Datadriven FBA Damage Claims

Amazon Sellers Guide to Datadriven FBA Damage Claims

From a data analyst's perspective, this article details how cross-border e-commerce sellers can leverage Amazon's FBA Inventory Adjustments Report to accurately identify and efficiently recover compensation for inventory damaged by Amazon's fault. Through clear step-by-step guidance and data analysis suggestions, it helps sellers maximize their rights and optimize inventory management. The article provides practical advice on navigating the FBA claims process and ensuring proper compensation for lost or damaged inventory, ultimately improving profitability and operational efficiency.

01/26/2026 Logistics
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Safety Warning Issued for Crossborder Ecommerce Infant Utensils

Safety Warning Issued for Crossborder Ecommerce Infant Utensils

This article focuses on cross-border e-commerce sellers, highlighting the potential infringement risks associated with Nooli infant and toddler tableware. It provides specific methods to avoid infringement, including thoroughly understanding product design, searching patent information, monitoring market trends, and seeking legal advice. The aim is to help sellers avoid product selection pitfalls and protect their own rights and interests. By being proactive and informed, sellers can mitigate the risk of intellectual property disputes and ensure a smooth and compliant business operation.

01/26/2026 Customs Knowledge
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Fidget Cube Sellers Warned Over Copyright Violations

Fidget Cube Sellers Warned Over Copyright Violations

Antsy Labs has initiated another copyright infringement lawsuit against Fidget Cube. The case has been launched, and a preliminary injunction hearing is upcoming. Cross-border sellers should immediately conduct self-checks of their store products and remove infringing products to avoid legal risks. Simultaneously, it is crucial to strengthen intellectual property awareness and ensure compliant operations. This action highlights the importance of respecting intellectual property rights in the cross-border e-commerce environment and the potential consequences of selling counterfeit or infringing goods.

02/03/2026 Customs Knowledge
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Fingerprint Browsers Boost Privacy and Multiaccount Efficiency

Fingerprint Browsers Boost Privacy and Multiaccount Efficiency

Fingerprint browsers simulate unique browser fingerprints, creating independent identities for each account, effectively preventing account association and privacy leaks. They excel in enhancing security and convenience, finding wide application in e-commerce operations, social media marketing, and more. When choosing a fingerprint browser, consider its security, stability, compatibility, ease of use, and technical support to ensure optimal performance and protection for your online activities.

12/30/2025 Logistics Encyclopedia
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