Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Digital Twin Supply Chains Face Customer Data Loss Risks

Digital Twin Supply Chains Face Customer Data Loss Risks

Gartner research indicates that many organizations implementing Digital Supply Chain Twins (DSCT) overlook the Digital Twin of the Customer (DToC). This can lead to missed growth opportunities and customer churn. Companies should integrate DSCT with DToC to build a customer-centric digital twin strategy. By collecting customer data, building customer profiles, and optimizing the supply chain based on customer insights, businesses can fully leverage the potential of digital twin technology and gain a competitive advantage. A holistic approach that considers both supply chain and customer perspectives is crucial for maximizing the benefits of digital twins.

01/29/2026 Logistics Industry Insights
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Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

This article provides a detailed interpretation of packaging requirements and regulations for air freight import and export goods. It covers basic requirements such as strength, tightness, and dimensions, as well as specific packaging considerations for fragile items, electronics, and fresh food. The article also emphasizes mandatory regulations regarding labeling, materials, and weight/size limitations. The aim is to help businesses master the secrets of air freight packaging, ensure cargo safety, and improve customer satisfaction.

01/30/2026 Logistics Encyclopedia
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Ebay Purchase Limits Causes and Fixes Explained

Ebay Purchase Limits Causes and Fixes Explained

Having trouble shopping on eBay? This article delves into common reasons for eBay shopping restrictions, including new account limitations, PayPal issues, auction violations, frequent order cancellations, and seller quantity limits. We provide corresponding solutions to help you overcome these obstacles and enjoy hassle-free international shopping. Learn how to navigate these restrictions and maximize your eBay experience.

01/06/2026 Logistics Encyclopedia
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Ebay Operations Salaries and Career Trends Examined

Ebay Operations Salaries and Career Trends Examined

eBay operations salary is experience-dependent, ranging from 4-6k for junior roles to over 20k for senior positions. eBay actively addresses competition, requiring operations personnel to enhance their skills and stay updated on industry trends. Success hinges on adaptability and continuous learning to navigate the evolving e-commerce landscape and maintain a competitive edge within the eBay marketplace.

12/30/2025 Logistics Encyclopedia
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ONE Launches Vietnamchina VCX Shipping Service

ONE Launches Vietnamchina VCX Shipping Service

ONE has launched a new service called 'Vietnam China Express (VCX)', offering weekly flights that provide an efficient logistics experience, reducing the transit time from Ho Chi Minh City to Nansha to just 5 days. This service aims to meet customer demands while optimizing transportation speed and service quality.

02/21/2025 Logistics
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Alibabatoebay Dropshipping Guide Key Strategies for Sellers

Alibabatoebay Dropshipping Guide Key Strategies for Sellers

This article provides an in-depth analysis of the operational process of dropshipping from Alibaba to eBay. It offers practical tutorials on eBay shopping and forwarding, including a forwarding operation guide, techniques to reduce the probability of being taxed, analysis of factors affecting logistics timeliness, and eBay store product selection strategies. This aims to help sellers succeed in the cross-border e-commerce field. It covers key aspects of sourcing from Alibaba and efficiently managing the shipping process to optimize eBay sales and minimize potential issues.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Can Transform Negative Reviews Into Growth

Amazon Sellers Can Transform Negative Reviews Into Growth

Dealing with negative Amazon reviews: Differentiate between Feedback and Review. Communicate with customers to resolve issues and strive for modification or removal of the review. Focus on product quality and excellent customer service to proactively prevent negative reviews. Addressing customer concerns promptly and effectively is crucial for maintaining a positive seller reputation and improving overall customer satisfaction on the Amazon platform.

01/06/2026 Customs Knowledge
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