Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon introduces a new Insights tool, allowing sellers to directly create surveys to gather customer feedback, understand purchasing behavior, product perception, and opinions. By precisely targeting the desired audience, sellers can optimize product strategies and increase sales. The pricing model is not yet fully disclosed, but requires a minimum of 100 responses. Effectively utilizing this tool can help sellers stand out in the competitive Amazon marketplace and gain valuable insights to improve their offerings and customer satisfaction.

01/06/2026 Logistics Industry Insights
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Amazon Extends send to Amazon FBA Transition Amid Seller Feedback

Amazon Extends send to Amazon FBA Transition Amid Seller Feedback

Amazon extends the transition period for the new FBA process until October, with the old process available until October 16th. Shipping plans can be edited until November 29th. This extension aims to address seller concerns and provide more time to adapt to the changes. Amazon is responding to feedback and allowing sellers a longer runway to implement the new 'Send to Amazon' workflow.

12/31/2025 Logistics
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Amazon Sellers Can Transform Negative Reviews Into Growth

Amazon Sellers Can Transform Negative Reviews Into Growth

Dealing with negative Amazon reviews: Differentiate between Feedback and Review. Communicate with customers to resolve issues and strive for modification or removal of the review. Focus on product quality and excellent customer service to proactively prevent negative reviews. Addressing customer concerns promptly and effectively is crucial for maintaining a positive seller reputation and improving overall customer satisfaction on the Amazon platform.

01/06/2026 Customs Knowledge
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Ebay Clarifies Account Suspension Policies for Sellers Buyers

Ebay Clarifies Account Suspension Policies for Sellers Buyers

This article delves into the common reasons for eBay store closures and account restrictions, including selling prohibited items, high negative feedback rates, and frequent order cancellations. It provides corresponding solutions and explains why traffic decreases during account limitations. The aim is to help both sellers and buyers better understand eBay's platform rules, avoid violations, and collectively maintain a healthy trading environment. By understanding these issues, users can navigate the platform more effectively and prevent potential account issues.

12/31/2025 Customs Knowledge
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Ebay Adapts to Ecommerce Shifts Amid Market Challenges

Ebay Adapts to Ecommerce Shifts Amid Market Challenges

eBay, as an open e-commerce platform, presents both advantages and challenges in the B2C model. Merchants need to understand the platform's characteristics and address challenges related to competition, rules, logistics, and more to succeed. Understanding eBay's specific policies and optimizing listings for search are crucial. Effective inventory management and reliable shipping are also essential for maintaining a positive seller reputation and achieving sustainable growth on the platform.

01/04/2026 Logistics Encyclopedia
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Amazon Sellers Guide to Managing Atoz Claims

Amazon Sellers Guide to Managing Atoz Claims

This article analyzes the Amazon A-to-Z Guarantee claim process, dissecting common scenarios and offering corresponding strategies. It emphasizes preventative measures to help sellers mitigate risks and safeguard their store's profits and reputation. Understanding the A-to-Z claim process is crucial for Amazon sellers to navigate disputes effectively and maintain a positive customer experience, ultimately protecting their business from potential financial losses and negative feedback.

01/04/2026 Logistics Encyclopedia
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Ebay Australia Introduces Seller Protections During Rail Delays

Ebay Australia Introduces Seller Protections During Rail Delays

Australian railways were disrupted due to extreme weather. In response, eBay has introduced a seller protection policy to mitigate the impact of logistics disruptions and safeguard seller rights. This policy covers late shipment rate, defects, 'item not received' disputes, negative and neutral feedback, and seller standards defects. To be eligible, sellers need to upload valid tracking information promptly. This measure aims to alleviate the burden on sellers affected by the weather-related logistical challenges and ensure fair treatment during this period.

01/06/2026 Logistics
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Ebay Expands Seller Protections for Northeast Floods Western Fires

Ebay Expands Seller Protections for Northeast Floods Western Fires

eBay is extending seller protection measures to areas affected by the northeastern floods and western wildfires in the United States. This includes waivers for late shipment rates and tracking upload rates, protection against 'Item Not Received' disputes, and removal of negative feedback. The goal is to alleviate the impact of these natural disasters on seller businesses and boost seller confidence during these challenging times. These measures aim to provide support and flexibility for sellers facing disruptions due to unforeseen circumstances.

12/31/2025 Logistics
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Ebay Offers Seller Protections During Australia Floods

Ebay Offers Seller Protections During Australia Floods

eBay has announced a seller protection policy in response to the devastating floods in Australia. This policy provides support to sellers affected in New South Wales, Western Australia, Victoria, and Tasmania. The measures include late delivery rate exemptions, cancellation defect removal, protection against 'item not received' disputes, and removal of negative and neutral feedback. This aims to help sellers navigate the challenges posed by the floods. To qualify for the protection, sellers are required to upload valid tracking information promptly.

12/29/2025 Logistics
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Ebay Expands Global Sales Opportunities for Sellers

Ebay Expands Global Sales Opportunities for Sellers

This article details the conditions and processes for setting up global sales on eBay. Sellers need to meet requirements such as account reputation, feedback score, and transaction history, and correctly configure international shipping, shipping costs, and payment methods. It also highlights the differences between managed payments and non-managed payments, international website exposure, and cross-border transaction fees. This guide aims to help sellers successfully expand into the global market by providing practical advice and insights into navigating eBay's international selling features.

12/30/2025 Logistics Encyclopedia
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