Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Amazon Sellers Face Surge in Malicious IP Claims During Peak Season

Amazon Sellers Face Surge in Malicious IP Claims During Peak Season

Amazon sellers face the threat of malicious infringement complaints and trademark squatting during peak season. This article reveals common tactics employed by unscrupulous sellers and provides corresponding strategies. These include retaining copyright proof, submitting DMCA takedown notices, and conducting trademark monitoring and registration. The aim is to help sellers protect their listings and brand, thereby avoiding potential losses. By understanding these threats and implementing proactive measures, sellers can safeguard their intellectual property and maintain a competitive edge on the Amazon platform.

01/06/2026 Logistics Industry Insights
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AI Startup Sprite Transforms Amazon Crossborder Ecommerce

AI Startup Sprite Transforms Amazon Crossborder Ecommerce

Seller Sprite showcased its AI-powered product selection and operation advantages at the Amazon summit, aiming to empower sellers' globalization efforts. Chinese sellers remain a primary driver of growth, and AI-driven innovation in high-quality products is crucial. The platform highlights how AI can help sellers identify trending products, optimize listings, and improve overall efficiency in the competitive cross-border e-commerce market. By leveraging AI, sellers can gain a competitive edge and effectively navigate the complexities of international markets.

01/26/2026 Logistics Industry Insights
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Amazon Launches opportunity Explorer for Product Research

Amazon Launches opportunity Explorer for Product Research

Amazon's Opportunity Explorer is an official product selection tool that leverages big data analytics to help sellers discover high-potential new products. This article details the application process, core functions (keyword analysis, market insights, etc.), and its value to sellers. It empowers sellers to make data-driven product selection decisions and gain a competitive edge in the Amazon marketplace. It helps sellers to identify profitable niches and potential products based on real-time data and trends, ultimately maximizing their chances of success.

12/30/2025 Logistics Encyclopedia
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Amazon Delays FBA Rule Changes Ahead of Peak Season

Amazon Delays FBA Rule Changes Ahead of Peak Season

Amazon has temporarily suspended the full implementation of its new "Send to Amazon" workflow, extending the use of the old process to alleviate pressure on sellers during peak season inventory preparation. The new workflow had previously caused dissatisfaction among sellers due to requirements for more detailed shipment information and potential split shipments. This extension provides sellers with a buffer period to adapt to the new process. However, sellers still need to proactively understand and adapt to the changes to meet future challenges.

12/30/2025 Logistics
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Coupang Enhances Seller Tools for Inventory Management

Coupang Enhances Seller Tools for Inventory Management

Coupang optimizes its CGF (Coupang Global Fulfillment) service, addressing challenges sellers face with CGF inventory discrepancies and product detail modifications. Sellers can now independently modify product details, but should pay attention to review status and potential rejections. For product delisting, sellers need to contact customer service for relisting assistance. This platform optimization aims to enhance seller operational efficiency and improve customer conversion rates. The improvements focus on providing sellers with more control and clarity over their CGF inventory and product listings.

12/30/2025 Logistics
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Amazon Sellers Grapple With Extended Payment Delays Under New Policy

Amazon Sellers Grapple With Extended Payment Delays Under New Policy

Amazon will implement a new “Delivery Date + 7 days (DD+7)” funds reserve policy globally starting March 12, 2026, extending the payment cycle for sellers. This new rule primarily impacts FBM sellers and may cause issues such as abnormal profit calculation and difficulty in restocking. Sellers should promptly check their account status, assess cash flow, optimize logistics solutions, and utilize Amazon's “On-Demand Payment” feature to alleviate financial pressure. This change requires sellers to proactively manage their finances and adapt their operational strategies.

02/05/2026 Logistics
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Amazon Bans LED Headlight Kits Sellers Adjust for Peak Season

Amazon Bans LED Headlight Kits Sellers Adjust for Peak Season

Amazon US suddenly banned the sale of LED headlight conversion kits due to non-compliance with US Federal Motor Vehicle Safety Standards. This severely impacts sellers, especially with the peak season approaching. This article analyzes the reasons and impact of the ban, offering self-rescue strategies for sellers. It also reminds Christmas light sellers to pay attention to safety standards. As Amazon strengthens its logistics, sellers should operate in compliance to ensure long-term stability and growth in the marketplace.

01/27/2026 Logistics Industry Insights
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Leveraging US Overseas Warehouses for Fulfillment by One-item Drop Shipping: A New Trend for Sellers to Achieve Fast Shipping

Leveraging US Overseas Warehouses for Fulfillment by One-item Drop Shipping: A New Trend for Sellers to Achieve Fast Shipping

The overseas warehousing dropshipping service in the US offers cross-border e-commerce sellers a fast and efficient shipping solution. By shortening delivery times, reducing operational costs, enhancing logistics flexibility, and optimizing customer experience, dropshipping helps sellers gain an advantage in a competitive market. Additionally, this service accommodates personalized product needs, further enhancing sellers' market competitiveness.

06/25/2025 Logistics
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