Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs is reforming its human resource management, collaborating with the WCO and IMF to develop a skills directory and explore the establishment of an internal HR department. This initiative aims to modernize HR practices within the customs administration, aligning them with international standards and best practices. The focus on skills-driven development is expected to enhance the capabilities of customs officers and improve overall operational efficiency. This reform represents a significant step towards strengthening Barbados Customs' capacity to effectively manage its workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Sierra Leone Enhances Tax Collection with HR Modernization

Sierra Leone Enhances Tax Collection with HR Modernization

The National Revenue Authority (NRA) of Sierra Leone, in collaboration with the World Customs Organization (WCO), has launched a modernization project of its human resources system. This initiative aims to build a competency-based HRM system to improve recruitment, performance management, training, compensation, and employee relations. The goal is to inject talent and drive into the nation's economic development by strengthening the NRA's human capital. This comprehensive reform seeks to ensure a skilled and motivated workforce capable of effectively managing the country's revenue collection and contributing to sustainable economic growth.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Support

Sudan Customs Modernizes HR with WCO Support

The World Customs Organization (WCO) is assisting Sudan Customs in advancing human resource modernization. This is achieved by introducing a competency model to optimize job management and enhance talent development and selection. The aim is to improve the overall effectiveness of Sudan Customs and achieve sustainable development. This project offers valuable lessons for customs administrations in other developing countries. It highlights the crucial role of human resource management in organizational development and emphasizes the importance of investing in people to drive performance and achieve strategic goals.

01/30/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Assistance

Sudan Customs Modernizes HR with WCO Assistance

The World Customs Organization (WCO) supports Sudan Customs in its HR management modernization transformation. Through workshops and expert assistance, the WCO helps Sudan Customs build a competency-based HR management system, including tools like a position directory, competency framework, job descriptions, and a competency dictionary. This initiative aims to improve customs service efficiency, enhance law enforcement capabilities, improve the customs image, and ultimately promote Sudan's economic development.

01/30/2026 Customs Knowledge
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), modernized its human resource system by introducing a competency-based HR management system. This initiative aims to enhance organizational effectiveness and build a professional tax workforce to better serve the national economy. This paper analyzes the construction and application of the competency model, and identifies potential challenges faced by the NRA during the transformation process, along with corresponding strategies to address them. The goal is to improve performance and create a skilled and efficient workforce.

02/03/2026 Customs Knowledge
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