New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Namibia Boosts Customs Skills to Improve Tax Revenue

Namibia Boosts Customs Skills to Improve Tax Revenue

With the support of the EU-WCO Harmonized System Programme for Africa, the Namibian Revenue Agency (NamRA) organized a national commodity classification workshop. This initiative aims to enhance the commodity classification skills of customs officers, address issues such as incorrect classification and false declarations, and close tax loopholes. By combining online learning with offline workshops, the program strengthens both theoretical knowledge and practical skills, building a comprehensive support system. This contributes to customs modernization, ultimately promoting economic prosperity in Namibia.

01/26/2026 Customs Knowledge
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Belgium WCO Train Francophone Africa to Boost Customs Capacity

Belgium WCO Train Francophone Africa to Boost Customs Capacity

The Belgian Customs Academy provides training for customs officers from Francophone African countries, covering customs management, trade facilitation, and international cooperation. Participants visited the WCO headquarters to gain a deeper understanding of international customs cooperation mechanisms. This training aims to improve customs management in Africa, promote regional trade development, and explore future opportunities for deepening international cooperation to continuously enhance African customs capabilities. The program emphasizes practical skills and knowledge transfer to foster efficient and effective customs operations across the region.

01/26/2026 Customs Knowledge
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Amazons FBA Onsite Transforms Ecommerce Logistics for Sellers

Amazons FBA Onsite Transforms Ecommerce Logistics for Sellers

Amazon is expanding its FBA Onsite program, empowering merchants with warehouse management software to independently manage inventory and order fulfillment. This move aims to alleviate pressure on Amazon's warehousing capacity, reduce logistics costs, accelerate delivery speeds, and expand the range of Prime products, ultimately enhancing user experience. This initiative has the potential to reshape the e-commerce logistics landscape, fostering innovation and development within the industry. By giving sellers more control over their fulfillment processes, Amazon hopes to improve efficiency and customer satisfaction.

01/28/2026 Logistics
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US Accelerates Patent Exams for Crossborder Ecommerce

US Accelerates Patent Exams for Crossborder Ecommerce

The US Patent AE accelerated examination program will be permanently closed in July 2025, requiring cross-border e-commerce sellers to proactively respond. Track One prioritized examination is an alternative, offering strong cycle certainty and zero pre-examination burden. It is recommended to seize the time to submit AE applications and adopt strategies such as combining design patents with invention patents, and activating regional priority examination through the PCT route to address future challenges. This ensures continued access to expedited patent prosecution.

02/11/2026 Customs Knowledge
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Latvia Sets Global Standard in Customs Training Innovation

Latvia Sets Global Standard in Customs Training Innovation

Latvia has developed an innovative customs talent cultivation model in cooperation with Riga Technical University, the State Revenue Service, and the private sector, creating a multi-stakeholder ecosystem. This model combines theory and practice, integrates multiple disciplines, and continuously improves training quality, offering valuable insights for other countries. Simultaneously, the WCO Management Development Program empowers customs leaders and contributes to building a global community for customs talent development. This collaborative approach fosters a more effective and globally connected customs workforce.

11/30/-0001 Customs Knowledge
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Air Cargo Industry Focuses on Innovation Talent and Safety for Growth

Air Cargo Industry Focuses on Innovation Talent and Safety for Growth

The February 2025 “Cargo Tracker” report emphasizes the need for innovation in digitalization, sustainability, safety, and security within the air cargo industry, while cautioning against overly formalized security checks. IATA's FACE program aims to cultivate future leaders for the sector. The article calls for collaborative efforts across the industry to build a prosperous and sustainable air cargo ecosystem. This includes fostering a workforce equipped to navigate the evolving landscape and embracing technological advancements responsibly to ensure long-term growth and resilience.

01/20/2026 Logistics Industry Insights
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Fedex USPS Face Contract Uncertainty As Cargo Strategies Shift

Fedex USPS Face Contract Uncertainty As Cargo Strategies Shift

The collaboration contract between FedEx and USPS is nearing expiration, with uncertain renewal prospects. USPS's cost-cutting measures, including reducing air freight volume, have impacted FedEx's air transport business. FedEx is responding to these challenges through its DRIVE program and network optimization. Both parties need to find a balance in negotiations and adapt to market changes. The future of the partnership hinges on their ability to navigate these evolving dynamics and reach a mutually beneficial agreement amidst shifting market conditions.

01/17/2026 Logistics Industry Insights
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USPS Faces Pricing and Innovation Challenges Amid Strategic Shifts

USPS Faces Pricing and Innovation Challenges Amid Strategic Shifts

This paper delves into the strategic initiatives of the United States Postal Service (USPS) in addressing logistics challenges, including holiday peak season price adjustments, explorations of service innovations such as the 'Collaborative Logistics' program, and product structure optimization. It also examines the role and influence of the Postal Regulatory Commission (PRC) in regulating USPS operations. The study concludes by summarizing the implications of the USPS case for the broader logistics industry, highlighting lessons learned in adapting to evolving market demands and regulatory landscapes.

01/21/2026 Logistics
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Bolivia Customs Joins Global Trade Facilitation Initiative

Bolivia Customs Joins Global Trade Facilitation Initiative

Bolivian Customs successfully held a high-level leadership and management development workshop under the SECO-WCO Global Trade Facilitation Programme. This workshop aimed to enhance the leadership capabilities of the Bolivian Customs senior management team to better address future strategic challenges. Through team building, leadership development, and negotiation skills training, team cohesion was strengthened, laying the foundation for the future development of Bolivian Customs. The program focused on empowering leaders to navigate complex trade environments and foster efficient customs operations.

02/12/2026 Customs Knowledge
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