Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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US Service Sector Growth Slows but Stays Strong in June

US Service Sector Growth Slows but Stays Strong in June

The US Services PMI decreased from 64 in May to 60.1 in June. While the growth rate slowed, it remained above the 50 threshold, indicating the service sector has been expanding for 13 consecutive months. Supply chain bottlenecks, labor shortages, and inflationary pressures may have contributed to the slowdown. The service sector remains a key driver of US economic growth. Continued monitoring of PMI trends is necessary to assess the sector's performance and its impact on the overall economy.

01/19/2026 Logistics Industry Insights
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2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
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US Service Sector Growth Cools in May Amid Employment Concerns

US Service Sector Growth Cools in May Amid Employment Concerns

The US Services PMI for May indicates a slowdown in growth, though the sector remains in expansion. Key concerns include a contraction in employment indicators and an accumulation of inventories. Experts suggest an uncertain economic outlook, but the resilience of the service sector provides support. Attention should be paid to inflation, the labor market, and adjustments in business inventories. The slowing growth coupled with inventory issues suggests potential headwinds for the broader economy despite the sector's continued expansion.

01/20/2026 Logistics Industry Insights
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US Freight Industry Braces for Hours of Service Rule Review

US Freight Industry Braces for Hours of Service Rule Review

New US freight regulations aim to improve trucking efficiency and flexibility but face Democratic scrutiny, potentially delaying implementation. The rules involve revisions to rest breaks, sleeper berth provisions, adverse driving conditions, and short-haul exemptions. Industry associations express concerns while anticipating greater flexibility for drivers. The ultimate fate of the regulations hinges on congressional negotiations and court rulings. These changes aim to modernize the industry, but their implementation is uncertain given the political landscape. The outcome will significantly impact trucking operations nationwide.

01/21/2026 Logistics
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UPS Launches New Direct Flight To Dubai Accelerating Us-china Freight And Enhancing Global Logistics Efficiency

UPS Launches New Direct Flight To Dubai Accelerating Us-china Freight And Enhancing Global Logistics Efficiency

UPS has launched a new direct flight to Dubai, reducing freight transit time between China and the US to just one day. This marks an expansion of its global smart logistics network. The service significantly enhances trade efficiency for businesses in the Middle East, utilizing the new Boeing 747-8 freighter to ensure faster and safer delivery of goods to various destinations.

07/23/2025 Logistics
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GLS Expands Fast Useurope Shipping Options

GLS Expands Fast Useurope Shipping Options

GLS Group integrates its US and European networks to launch an efficient door-to-door cross-border parcel delivery service, significantly reducing transit times and offering end-to-end tracking and customized solutions. This simplifies cross-border logistics, assisting businesses in expanding into the US and European markets. This launch marks a significant step in GLS's transformation into a global logistics leader.

11/03/2025 Logistics Industry Insights
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Choosing Amazon Fulfillment Options: A Comparative Analysis of FBA and FBM

Choosing Amazon Fulfillment Options: A Comparative Analysis of FBA and FBM

This article analyzes two main shipping models on Amazon: Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM). FBA provides sellers with comprehensive picking, packing, and shipping services, supporting logistics globally and facilitating cross-border transactions. In contrast, FBM allows sellers to manage their delivery processes independently, reducing service costs. Choosing the appropriate model requires judgment based on individual circumstances.

07/16/2025 Logistics Encyclopedia
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Essential Elements for Requesting Air Freight Quotes in International Trade

Essential Elements for Requesting Air Freight Quotes in International Trade

This article analyzes the eight key factors for international air freight inquiries, including product name, weight, packaging, airport information, flight requirements, waybill type, cargo readiness, and other service needs. Providing detailed information can enhance the accuracy of quotes, mitigate transportation risks, and ensure timely delivery of goods. Understanding these factors will greatly benefit the collaboration between shippers and freight forwarders.

07/28/2025 Logistics Encyclopedia
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Jinan Offers Streamlined Heavy Item Doortodoor Logistics

Jinan Offers Streamlined Heavy Item Doortodoor Logistics

Jinan oversized logistics provides worry-free door-to-door pickup services, covering aspects such as logistics company selection, appointment scheduling, item preparation, payment processing, and tracking. It solves the challenges of transporting large items, ensuring safe and punctual delivery. This service streamlines the process of shipping bulky goods from Jinan, offering convenience and reliability for customers needing to transport large or heavy items.

12/30/2025 Logistics Encyclopedia
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