Serbia Customs Adopts Evidencebased Framework for Performance Management
The World Customs Organization (WCO) assisted the Customs Administration of Serbia (CAS) in building a more robust performance evaluation mechanism. This involved developing Key Performance Indicators (KPIs) and integrating strategic planning to enhance customs operational efficiency and decision-making quality. The workshop emphasized data-driven approaches and employee participation, providing valuable insights for other customs administrations. The initiative aims to promote global trade facilitation by improving customs performance and effectiveness through targeted performance management strategies.









