Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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WCO JICA Boost Customs Audits in East Africa

WCO JICA Boost Customs Audits in East Africa

The World Customs Organization (WCO) and the Japan International Cooperation Agency (JICA) jointly launched the "East African Post Clearance Audit Instructor Training Program" (MTP). This initiative aims to cultivate a high-quality regional instructor pool, enhance the Post Clearance Audit (PCA) capabilities of East African customs administrations, and facilitate trade. Through systematic training, curriculum development, and expert guidance, the program seeks to improve PCA skills, promote trade facilitation, strengthen regional cooperation, and achieve sustainable development in the region.

01/05/2026 Customs Knowledge
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Mexican Rail Delays Hinder US Grain Exports

Mexican Rail Delays Hinder US Grain Exports

Railway congestion in Mexico is hindering US grain exports due to surging demand and infrastructure bottlenecks. This congestion impacts trade, the economy, and supply chains, prompting active responses from various stakeholders. Long-term solutions involve increased investment, process optimization, enhanced collaboration, and the development of alternative transportation modes. Technological innovation, policy support, and diversification strategies are crucial for future development and mitigating the negative effects of these disruptions on agricultural trade flows between the US and Mexico.

01/08/2026 Logistics
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New DDU Shipping Model Boosts Global Trade Efficiency

New DDU Shipping Model Boosts Global Trade Efficiency

The core of the DDU trade model lies in the seller bearing the transportation costs and risks until the goods are delivered to the buyer's designated location. The buyer is responsible for customs clearance and taxes. Compared to DDP, DDU simplifies the transportation process for the buyer, enhances the seller's competitiveness, and provides flexible options. Mastering the DDU operation process can effectively improve customer satisfaction and win more orders. It offers a balance of responsibility, making it an attractive option for certain international transactions.

08/23/2025 Logistics Encyclopedia
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Global Holiday Shipping Tips for International Courier Services

Global Holiday Shipping Tips for International Courier Services

This article provides an in-depth analysis of international express delivery rules during holidays, covering commercial express, postal express, and regional express services. It reveals delivery adjustments in special scenarios and offers practical advice to avoid delays, helping cross-border e-commerce and international trade participants navigate global logistics effectively. The guide equips businesses with the knowledge to plan shipments around holiday schedules and mitigate potential disruptions, ensuring timely delivery and customer satisfaction. Learn how to optimize your international shipping strategy during peak seasons.

01/15/2026 Logistics Encyclopedia
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The Key Role and Development Trends of International Freight Forwarding

The Key Role and Development Trends of International Freight Forwarding

International freight forwarding, as an economic activity, is entrusted by clients to provide transportation and related services for import and export goods. It encompasses various transportation modes to adapt to global trade development. Due to changes in the market economy, individuals and businesses increasingly rely on freight forwarders for professional handling of specific matters to facilitate trade.

07/16/2025 Logistics Encyclopedia
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US Reciprocal Tariffs Disrupt Global Trade End T86 Clearance

US Reciprocal Tariffs Disrupt Global Trade End T86 Clearance

The implementation of the US "reciprocal tariffs" policy and the cancellation of the T86 clearance model have significantly impacted the cross-border e-commerce industry. This article analyzes the policy's effects, proposes corresponding strategies, and explores the future direction of the global trade landscape. Facing these challenges, open cooperation is the right path for the development of global trade.

01/05/2026 Customs Knowledge
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Rwanda Boosts Trade with Wcobacked Customs Upgrade

Rwanda Boosts Trade with Wcobacked Customs Upgrade

The WCO held a customs valuation workshop in Rwanda to enhance the capabilities of tax authority officials. The workshop covered topics such as the WTO Valuation Agreement and transfer pricing. The initiative aims to promote trade development by improving understanding and application of customs valuation principles, ultimately facilitating smoother and more efficient trade processes for Rwanda.

01/08/2026 Customs Knowledge
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Lesotho Boosts Trade Efficiency with WCO Assistance

Lesotho Boosts Trade Efficiency with WCO Assistance

The Lesotho Revenue Authority (LRA) is strengthening its collaboration with the World Customs Organization (WCO) to enhance trade facilitation through capacity building. A WCO expert team provided tailored training in Lesotho, assisting the LRA in optimizing customs clearance processes, reducing trade costs, and enhancing international competitiveness. This initiative aims to inject new vitality into Lesotho's economic development.

01/19/2026 Customs Knowledge
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