Qatar Customs Boosts Efficiency with WCO Performance Management

Qatar Customs Boosts Efficiency with WCO Performance Management

In 2015, a WCO expert team was invited to Qatar to assist in building a performance management framework. Through strategic planning interpretation, performance monitoring discussions, indicator development workshops, and international experience sharing, the team helped Qatar Customs improve operational efficiency, service quality, and international image, contributing more significantly to national economic development. The assistance focused on enhancing customs effectiveness through improved performance management practices and leveraging international collaboration to achieve strategic goals.

01/07/2026 Customs Knowledge
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WCO Workshop in Baku Boosts Customs Evidence Collection

WCO Workshop in Baku Boosts Customs Evidence Collection

The 2nd WCO COPES Regional Workshop was held in Baku, Azerbaijan, aiming to enhance evidence collection capabilities of customs administrations in the region to combat transnational crime. Through interactive training and experience sharing, the workshop strengthened the professional skills of customs officials from various countries and laid the foundation for future international cooperation. The COPES project will continue to strengthen international cooperation, focus on emerging forms of crime, and contribute to building a safer world.

01/07/2026 Customs Knowledge
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Wcos WACAM Project Modernizes Customs HRM in West and Central Africa

Wcos WACAM Project Modernizes Customs HRM in West and Central Africa

The World Customs Organization (WCO) - West and Central Africa Capacity Building Working Group (WACAM) project expanded to Central Africa, aiming to enhance customs human resource management in the region. Through regional workshops and on-site support to Gabon Customs, the project has made significant progress in areas such as competency models and job management. This project will continue to support the modernization of human resource management in West and Central African customs administrations, contributing to regional development.

01/07/2026 Customs Knowledge
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Uganda Enhances Tax Efficiency with Datadriven Customs Reform

Uganda Enhances Tax Efficiency with Datadriven Customs Reform

With the assistance of the World Customs Organization (WCO), the Uganda Revenue Authority (URA) is actively exploring a data-driven approach to customs performance management. By optimizing data collection and analysis, establishing performance evaluation mechanisms, and implementing cultural change and capacity building, the URA aims to improve customs operational efficiency and optimize resource allocation. This initiative ultimately seeks to better serve Uganda's economic development. This reform practice provides valuable lessons for other developing countries.

01/07/2026 Customs Knowledge
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WCO Program Boosts Botswana Tax Authoritys Modernization Efforts

WCO Program Boosts Botswana Tax Authoritys Modernization Efforts

The WCO conducted a leadership workshop in Botswana to enhance the management capabilities of the Botswana Unified Revenue Service (BURS), promote tax modernization, and contribute to economic development. The workshop focused on strengthening leadership skills within the BURS to effectively implement modern tax administration practices. This initiative aims to improve revenue collection and ultimately support Botswana's economic growth. Funding for the workshop was provided by Finland, highlighting international cooperation in supporting tax reform and capacity building in developing countries.

01/07/2026 Customs Knowledge
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Qatar Customs Digital Transformation Wins WCO Approval

Qatar Customs Digital Transformation Wins WCO Approval

In 2013, the World Customs Organization (WCO) assessed Qatar Customs, acknowledging its significant progress in strategic planning, business processes, information technology, Single Window, Coordinated Border Management, academic research, and infrastructure. The WCO also recommended strengthening strategic planning, optimizing business processes, enhancing IT application, and deepening international cooperation, providing guidance for the future development of Qatar Customs. This assessment highlighted both achievements and areas for improvement, contributing to Qatar Customs' ongoing modernization efforts and alignment with international best practices.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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Customs and ICAO Strengthen Global Aviation Security

Customs and ICAO Strengthen Global Aviation Security

The Secretary General of the World Customs Organization (WCO) emphasized at the ICAO World Aviation Forum that aviation cargo security can be effectively enhanced by building global standards, strengthening capacity building, deepening public-private partnerships, addressing Sustainable Development Goals, and strengthening international cooperation. The WCO and ICAO will strengthen cooperation to build a global aviation security network, extending to the anti-doping field, and jointly maintain global security. This collaboration aims to create a safer and more secure air cargo environment worldwide.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Adopts New Project Management System

Gambia Revenue Authority Adopts New Project Management System

The Gambia Revenue Authority, with WCO support, developed a project management methodology to improve project efficiency, standardize processes, reduce risks, and optimize resource allocation. This initiative aims to enhance the Authority's ability to effectively manage and deliver projects related to tax reform and revenue collection. By implementing a structured approach, the GRA seeks to improve accountability, transparency, and ultimately, its overall performance in achieving its strategic objectives. The project management framework will also facilitate better coordination and communication among different departments and stakeholders.

01/07/2026 Customs Knowledge
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