Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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WCO Introduces Certification for Postclearance Audits in Francophone Africa

WCO Introduces Certification for Postclearance Audits in Francophone Africa

The World Customs Organization (WCO) launched a French-speaking Customs Post Clearance Audit (PCA) Technical and Operational Advisor Certification Program to develop a highly qualified team of experts and enhance PCA capabilities in French-speaking regions. The inaugural seminar was successfully held at WCO headquarters. Through rigorous selection and a combination of theoretical and practical training, this program lays the foundation for customs capacity building in the French-speaking area. The initiative aims to strengthen post-clearance controls and improve overall customs efficiency within the region.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Valuation in Rwanda and Uganda

WCO Enhances Customs Valuation in Rwanda and Uganda

The World Customs Organization (WCO) provided technical assistance on customs valuation to the Rwanda Revenue Authority (RRA) and the Uganda Revenue Authority (URA). This assistance included diagnostic missions, thematic workshops, and SYDONIA World module assessments. The aim was to strengthen the professional capacity of both countries in the area of customs valuation and to promote regional cooperation and exchange in the customs field.

01/26/2026 Customs Knowledge
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Mongolia Launches Customs Program to Train Reformminded Executives

Mongolia Launches Customs Program to Train Reformminded Executives

The World Customs Organization (WCO) conducted a leadership development workshop for Mongolian Customs, aiming to enhance the leadership skills of senior managers and promote customs reform. The workshop emphasized 'knowing yourself' and 'managing yourself', covering topics such as leadership, ethics, and communication. Participants reflected on their management styles and committed to improvements. The workshop prompted Mongolian Customs to improve its training system, laying the foundation for customs modernization. It focused on building the capacity of Mongolian Customs officials to effectively lead and manage change within their organization.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Boosts Project Management for Modernization

Gambia Revenue Authority Boosts Project Management for Modernization

The Gambia Revenue Authority, with support from the WCO-Sweden Cooperation Programme (OMD-MADAO), has successfully developed a project management methodology to improve the efficiency of reform and modernization projects. This methodology covers all phases of the project lifecycle and is expected to be officially approved and fully implemented in September. It aims to establish an efficient and standardized project management system within the Gambia Revenue Authority and serve as a model for other developing countries. The initiative will enhance the GRA's ability to effectively manage and execute strategic projects.

01/26/2026 Customs Knowledge
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Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
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Customs Enhances Aid CRED Project Innovates Epidemic Response

Customs Enhances Aid CRED Project Innovates Epidemic Response

The World Customs Organization (WCO)'s C-RED project aims to enhance the capacity of West African customs to respond to epidemics. Through multilateral cooperation and streamlined customs procedures, it has significantly improved the region's efficiency in responding to emergencies. The C-RED+ project plans to expand its coverage and leverage new technologies to build a more robust lifeline, providing a stronger guarantee for global humanitarian assistance. This initiative strengthens customs' role in facilitating aid delivery and ensuring timely responses to crises.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs is reforming its human resource management, collaborating with the WCO and IMF to develop a skills directory and explore the establishment of an internal HR department. This initiative aims to modernize HR practices within the customs administration, aligning them with international standards and best practices. The focus on skills-driven development is expected to enhance the capabilities of customs officers and improve overall operational efficiency. This reform represents a significant step towards strengthening Barbados Customs' capacity to effectively manage its workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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