Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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WCO Strengthens Bosnias Anticounterfeit Customs Efforts

WCO Strengthens Bosnias Anticounterfeit Customs Efforts

The World Customs Organization (WCO) organized an online workshop for Bosnia and Herzegovina Customs to enhance their capacity in intellectual property rights protection and address the challenges posed by counterfeit and pirated goods during the pandemic. Rights holders shared anti-counterfeiting techniques and emphasized the use of risk management tools. The WCO continues to strengthen the capacity building of its member customs administrations to build a safe and reliable trading environment. This initiative aims to equip customs officers with the necessary skills to combat the illicit trade of counterfeit goods.

01/26/2026 Customs Knowledge
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Eswatini Customs Modernizes Through Skills Training

Eswatini Customs Modernizes Through Skills Training

The Eswatini Revenue Authority (SRA), in collaboration with the World Customs Organization (WCO), undertook a people development diagnostic mission to develop a competency-based customs talent development strategy, aiming to enhance customs modernization. The SRA is committed to adopting relevant management principles and implementing a plan encompassing key elements such as competency model development, job analysis, recruitment and training, and performance management. This initiative is designed to promote trade facilitation and economic development within Eswatini.

01/20/2026 Customs Knowledge
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Kyoto Convention Panel Backs Customs Reform

Kyoto Convention Panel Backs Customs Reform

The 28th session of the Revised Kyoto Convention (RKC) Management Committee focused on the comprehensive review of the RKC. Discussions centered on the "Four-Step Framework" for the review process and identified directions for advancing concepts related to the General Annex. The meeting emphasized the importance of active participation from all contracting parties and shared experiences from new contracting parties. The aim is to enhance the convention's modernization, adapt to new global trade challenges, and promote international trade facilitation. The session highlighted the ongoing efforts to streamline customs procedures and improve efficiency in international trade.

02/12/2026 Customs Knowledge
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Bolivia Customs Implements Stress Management Program

Bolivia Customs Implements Stress Management Program

The Global Trade Facilitation Program (GTFP) provided stress management and resilience training to Bolivian customs officers. Through a blended online and offline approach, the training helped officers identify sources of stress, master stress management tools, and enhance emotional intelligence, ultimately achieving work-life balance. The project aimed to improve the individual well-being and job satisfaction of customs personnel, as well as enhance the overall effectiveness and service quality of the customs organization. This capacity building initiative fosters a healthier and more productive work environment.

02/12/2026 Customs Knowledge
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Asiapacific Customs Centers Boost Remote Training

Asiapacific Customs Centers Boost Remote Training

The 19th Meeting of Heads of WCO Asia Pacific Regional Training Centers (RTCs) focused on remote training, discussing challenges and best practices. RTCs shared experiences, emphasizing the importance of cooperation and highlighting the need to enhance data analysis skills. The meeting aimed to promote customs capacity building and modernization in the Asia-Pacific region through collaborative efforts and the adoption of innovative training methodologies. Key discussions revolved around improving the effectiveness and accessibility of remote training programs to better equip customs officers with the necessary skills for the future.

02/12/2026 Customs Knowledge
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Namibia Adopts Zambias Customs Automation Expertise

Namibia Adopts Zambias Customs Automation Expertise

Namibian Revenue Agency officials visited Zambia to study the application of the ASYCUDA World system, drawing on its experience in customs automation. The aim is to improve Namibia's own automation level, effectively implement the WTO Trade Facilitation Agreement, and promote trade facilitation and economic growth. This study tour was supported by the WCO's Trade Facilitation Acceleration Programme.

02/12/2026 Customs Knowledge
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Cameroon Customs Strengthens Leadership for Reform

Cameroon Customs Strengthens Leadership for Reform

Cameroon Customs participated in a WCO leadership workshop to enhance its management capabilities. The initiative involved reclaiming outsourced functions and focusing on strategic, people, and change management. This effort supports broader government reforms by strengthening the customs administration's ability to implement strategic initiatives and manage organizational changes effectively. The workshop aimed to equip customs officials with the necessary leadership skills to navigate the complexities of modern customs administration and contribute to national development goals.

02/12/2026 Customs Knowledge
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Madagascar Customs Adopts Competencybased HR System

Madagascar Customs Adopts Competencybased HR System

With support from the WCO and UK HMRC, Madagascar Customs is implementing a competency-based modern Human Resource Management system upgrade project. Through expert guidance, tool development, and capacity building, the project aims to build a transparent and efficient HRM system to address challenges and seize opportunities, ultimately improving customs service levels. Progress includes refining the job directory, competency framework, and job descriptions, as well as developing a detailed implementation roadmap. The project is a key step towards modernizing Madagascar Customs' HR practices.

02/12/2026 Customs Knowledge
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Colombia Overhauls Customs with WCO Backing

Colombia Overhauls Customs with WCO Backing

The WCO assisted Colombia's DIAN in enhancing its strategic planning and project management capabilities. This collaboration resulted in a draft implementation plan for a management system, supporting the modernization and transformation of the Customs administration. The initiative aims to improve efficiency and effectiveness through better strategic alignment and project execution. The focus was on building internal capacity and developing a sustainable framework for future development.

02/02/2026 Customs Knowledge
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