Forklift Buyers Prioritize Service Quality Over Price

Forklift Buyers Prioritize Service Quality Over Price

A Peerless Research Group study reveals that service quality is increasingly vital in forklift purchasing decisions, surpassing price as a key consideration. Businesses are prioritizing forklift reliability, maintenance services, parts availability, and technical support to ensure operational efficiency and reduce total cost of ownership. The focus is shifting towards long-term value and minimizing downtime, making comprehensive service packages a significant factor in the selection process. This highlights the growing importance of after-sales support in the logistics equipment sector.

01/20/2026 Logistics Industry Insights
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Integration of Yangtze River Delta Railway Logistics Centers Enhancing Service and Efficiency to Support High-quality Development

Integration of Yangtze River Delta Railway Logistics Centers Enhancing Service and Efficiency to Support High-quality Development

The Yangtze River Delta railway has improved logistics efficiency by integrating existing freight centers, contributing to high-quality economic development. The application of new transportation models and equipment has optimized diverse transportation products. This series of reforms marks a further transformation of railway logistics into the modern service industry.

07/23/2025 Logistics
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Truckload Carriers Overcome Challenges to Maintain Service Quality

Truckload Carriers Overcome Challenges to Maintain Service Quality

This paper explores the full truckload (FTL) transportation industry, examining how companies can win customers by providing excellent service amidst surging demand and ongoing challenges. It focuses on analyzing the common characteristics of 39 leading carriers, including reliability, flexibility, communication skills, technological innovation, and a customer-centric approach. The study emphasizes their benchmark role within the industry and highlights best practices for success in the competitive FTL market. These carriers exemplify how dedication to service quality drives customer satisfaction and market leadership.

01/20/2026 Logistics Industry Insights
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US Service Sector Hits Record High Amid Growth Challenges

US Service Sector Hits Record High Amid Growth Challenges

The US ISM Services PMI hit a record high of 64.1 in July, marking the 14th consecutive month of growth in the service sector. Business activity, new orders, and employment were the main drivers. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose challenges. Experts predict continued growth in the service sector, albeit at a slower pace. Inflation is expected to remain elevated in the short term. This strong PMI reading suggests continued economic expansion, but the underlying issues need to be addressed to sustain long-term growth.

01/19/2026 Logistics Industry Insights
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Express Delivery Firms Boost Service Quality with ISO Certification

Express Delivery Firms Boost Service Quality with ISO Certification

The international express industry is transitioning from a traditional experience-driven approach to a standardized process based on ISO certification and service quality ratings, enhancing service quality and management efficiency. ISO certification not only optimizes express processes but also provides companies with an effective risk management framework. In response to changing customer values, the service rating mechanism is continuously evolving, increasing trust and competitiveness in the express industry.

08/07/2025 Logistics Industry Insights
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Global Container Shipping Service Quality Plummets to Historic Lows

Global Container Shipping Service Quality Plummets to Historic Lows

The quality of global container shipping services has sharply declined, with on-time performance dropping to 56%, posing significant challenges for shipping companies. Routes from Asia to the U.S. have shown particularly poor results, with record-low on-time rates leading to shipper dissatisfaction. The rise in trade volume due to global economic recovery has exacerbated capacity constraints and high shipping costs. The shortage of container equipment needs urgent attention, and shipping companies must improve transparency and service quality to alleviate pressure on customers.

10/29/2020 Logistics Industry Insights
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US Ports Adopt New System to Improve Service Quality

US Ports Adopt New System to Improve Service Quality

To more accurately measure the quality of port services in the United States, the 29th annual 'Quest for Quality Awards' utilizes an evaluation system encompassing five key dimensions: business ease, value, ocean/intermodal network, equipment, and operations. This framework aims to provide shippers with objective benchmarks and incentivize ports to improve their service levels.

01/20/2026 Port Encyclopedia
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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