Armenia Boosts Customs Efficiency with WCO Audit System

Armenia Boosts Customs Efficiency with WCO Audit System

The World Customs Organization (WCO) provided Post Clearance Audit (PCA) support to the State Revenue Committee (SRC) of Armenia, aiming to assist the country's customs administration in implementing a trader-centric audit model and enhancing trade facilitation. The mission covered PCA concepts, objective frameworks, systems audits, audit cycles, and risk management. This support helps Armenian Customs launch its first trader-centric audit pilot project. The initiative is expected to improve compliance and streamline trade processes, ultimately contributing to Armenia's economic growth and international competitiveness.

01/05/2026 Customs Knowledge
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AI Transforms Private Traffic Roles Boosts Sales

AI Transforms Private Traffic Roles Boosts Sales

ChatGPT enhances operational efficiency in private domain marketing, but it's unlikely to completely replace human labor in the short term. However, it may eventually substitute entry-level positions. Brands should focus on improving product quality and service, ultimately enhancing the user experience. While ChatGPT can automate tasks and provide insights, the human element of building relationships and understanding nuanced customer needs remains crucial for successful private domain engagement. Therefore, a balanced approach leveraging both AI and human expertise is recommended.

01/04/2026 Logistics Industry Insights
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Autonomous Forklifts Transform Warehousing Industry

Autonomous Forklifts Transform Warehousing Industry

Autonomous forklifts are not entirely 'unmanned' but require human-robot collaboration. Humans play a vital role in exception handling, remote monitoring, and dual-mode operation. As technology advances, pallet movement in high-density storage areas is trending towards full autonomy, integrating with WMS to enhance efficiency and accuracy. Human-robot collaboration is crucial for the development of autonomous forklifts, leveraging human intelligence for complex scenarios while automating routine tasks. This synergy optimizes warehouse operations and ensures seamless integration with existing systems.

01/16/2026 Logistics Industry Insights
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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Building A Seamless Logistics Ecosystem

Building A Seamless Logistics Ecosystem

The article discusses the importance of building a seamless logistics ecosystem, emphasizing that integrated logistics, supported by technology and collaborative efforts, along with customer-centric services, can significantly enhance efficiency and customer satisfaction, thus driving progress in the global logistics industry.

07/23/2025 Logistics
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WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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Jungheinrich Agvs Boost Automation in Manufacturing Efficiency

Jungheinrich Agvs Boost Automation in Manufacturing Efficiency

Jungheinrich introduces two AGVs, the EZS 350a NA and EKS 215a, to help companies upgrade their automation, improve material handling and warehousing efficiency, realize human-machine collaboration, and promote intelligent transformation. These AGVs offer solutions for optimizing internal logistics processes, reducing operational costs, and increasing throughput. By automating repetitive tasks, businesses can free up human resources for more strategic activities, ultimately driving productivity and competitiveness in the modern marketplace.

01/19/2026 Logistics
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DHL Canada Strike Disrupts Crossborder Ecommerce Shipments

DHL Canada Strike Disrupts Crossborder Ecommerce Shipments

A nationwide DHL strike in Canada is causing delays for cross-border e-commerce parcels, impacting companies like Lululemon, Shein, and Temu. The strike stems from labor disputes, rooted in the conflict between algorithms and human labor. This article analyzes the strike's impact, offers coping strategies for e-commerce sellers, and explores the interplay between machine intelligence and human value. It provides valuable insights for cross-border e-commerce businesses navigating this disruption.

01/07/2026 Logistics
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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