Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Chinas Healthcare System Draws Surge in Medical Tourists

Chinas Healthcare System Draws Surge in Medical Tourists

The case of a British influencer seeking medical treatment in Beijing highlights disparities in global medical resource allocation. China's healthcare system, known for its efficiency and low cost, attracts international patients. For sustainable development, it's recommended to establish independent international medical channels, improve medical tourism infrastructure, implement transparent international pricing mechanisms, and build a systematic and professional international healthcare cooperation framework. This approach aims to leverage China's strengths while ensuring equitable access and quality care for both domestic and international patients, fostering a sustainable and reputable international healthcare sector.

01/23/2026 Logistics Industry Insights
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Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Sierra Leone Adopts Competencybased HR System for Revenue Authority

Sierra Leone Adopts Competencybased HR System for Revenue Authority

With WCO assistance, the Sierra Leone National Revenue Authority implemented HR reforms based on a competency model. This initiative aims to optimize recruitment, training, and performance management processes. By focusing on clearly defined competencies, the reform seeks to enhance organizational effectiveness and improve the overall performance of the revenue authority. The competency model serves as a framework for developing and evaluating employees, ensuring that they possess the necessary skills and knowledge to effectively perform their duties. Ultimately, this leads to improved revenue collection and a more efficient tax system.

01/20/2026 Customs Knowledge
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Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs is reforming its human resource management, collaborating with the WCO and IMF to develop a skills directory and explore the establishment of an internal HR department. This initiative aims to modernize HR practices within the customs administration, aligning them with international standards and best practices. The focus on skills-driven development is expected to enhance the capabilities of customs officers and improve overall operational efficiency. This reform represents a significant step towards strengthening Barbados Customs' capacity to effectively manage its workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Sierra Leone Enhances Tax Collection with HR Modernization

Sierra Leone Enhances Tax Collection with HR Modernization

The National Revenue Authority (NRA) of Sierra Leone, in collaboration with the World Customs Organization (WCO), has launched a modernization project of its human resources system. This initiative aims to build a competency-based HRM system to improve recruitment, performance management, training, compensation, and employee relations. The goal is to inject talent and drive into the nation's economic development by strengthening the NRA's human capital. This comprehensive reform seeks to ensure a skilled and motivated workforce capable of effectively managing the country's revenue collection and contributing to sustainable economic growth.

01/26/2026 Customs Knowledge
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