DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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Ecommerce Firms Face Rising Malicious Complaints in Peak Season

Ecommerce Firms Face Rising Malicious Complaints in Peak Season

A new type of malicious complaint has emerged in cross-border e-commerce: registering domain names and then posing as the brand owner to extort sellers. It is recommended to register trademarks, file records, purchase domain names to build websites, and mark copyrights for prevention. If faced with malicious complaints, sellers can file a countersuit and provide evidence to protect their rights. This includes demonstrating legitimate sourcing and usage of the brand. Proactive measures and diligent record-keeping are crucial for mitigating the risk of such scams and protecting brand reputation.

01/16/2026 Customs Knowledge
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WCO Boosts Namibias Anticounterfeiting Efforts in IP Program

WCO Boosts Namibias Anticounterfeiting Efforts in IP Program

The World Customs Organization (WCO) launched its Intellectual Property Health and Safety (IPHS) Programme, with the first online training successfully held in Namibia. This initiative aims to enhance customs' ability to combat counterfeiting and piracy, particularly focusing on illicit medical goods during the pandemic. The WCO emphasizes customs' responsibility and provides tools to address these challenges. Funded by Japan Customs, the program seeks to strengthen international cooperation through information sharing, joint enforcement operations, capacity building, and public awareness campaigns, ultimately safeguarding global trade security.

01/22/2026 Customs Knowledge
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Da Shu Simplifies Crossborder Refunds for Global Transactions

Da Shu Simplifies Crossborder Refunds for Global Transactions

Dashu Cross-border offers a convenient refund guarantee mechanism. Buyers can apply for a refund if they are not satisfied with the service upon acceptance. If the seller agrees, a full refund will be issued. If the seller refuses, the platform will intervene to coordinate and ensure the buyer's rights are protected. This system aims to build trust and provide a secure shopping experience for customers engaging in cross-border transactions, ultimately fostering a more reliable and consumer-friendly e-commerce environment.

01/22/2026 International Settlement
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Supply Chain Audits Fail to Ensure Human Rights Protections

Supply Chain Audits Fail to Ensure Human Rights Protections

Current supply chain audits are often ineffective in improving human rights due to limited scope, flawed processes, lack of binding results, and absent standards and regulations. To enhance audit effectiveness, it's crucial to broaden the scope, reform the audit process, strengthen enforcement, foster international cooperation, empower local law enforcement, leverage technological advancements, and raise consumer awareness. These combined efforts are essential to building a fair and equitable global supply chain system that prioritizes human rights and corporate accountability.

01/28/2026 Logistics Industry Insights
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Dubai Customs Adopts Tech to Fight Counterfeiting

Dubai Customs Adopts Tech to Fight Counterfeiting

Dubai Customs leverages technology to build an intelligent risk control system, emphasizing talent development and international cooperation to vigorously combat counterfeit goods and protect intellectual property. Their efficient and convenient customs clearance services enhance trade facilitation, contributing to the construction of a fair and just international trade environment. By focusing on innovation and collaboration, Dubai Customs sets a strong example for other customs agencies worldwide in protecting intellectual property rights and fostering a secure and reliable global trade ecosystem.

01/30/2026 Customs Knowledge
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Datadriven Guide to International Shipping Damage Claims

Datadriven Guide to International Shipping Damage Claims

When dealing with damaged international packages, preserving evidence is crucial. Contact the courier company and sender promptly, clearly state your claim, and track the compensation progress. This article, from a data analyst's perspective, provides a comprehensive strategy for protecting your rights. This includes documenting with images, communicating effectively, coordinating efforts, and mitigating risks. These strategies will help you maximize your chances of recovering your losses.

01/30/2026 Logistics Encyclopedia
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Middle East North Africa Customs Crack Down on Artifact Smuggling

Middle East North Africa Customs Crack Down on Artifact Smuggling

The World Customs Organization held a seminar in Tunisia, focusing on combating cultural heritage smuggling in the Middle East and North Africa region. Participants suggested strengthening regional cooperation, enhancing the capacity of customs officers, utilizing technological tools, and improving laws and regulations. The aim is to more effectively protect invaluable cultural heritage. The discussions emphasized the importance of collaborative efforts and modern approaches to counter the illicit trafficking of cultural artifacts, ensuring the preservation of these treasures for future generations.

02/03/2026 Customs Knowledge
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Amazon Sellers Face Rising store Interception Lawsuits

Amazon Sellers Face Rising store Interception Lawsuits

This article exposes the operational model of malicious Amazon 'Storefront Suspension' TRO (Temporary Restraining Order) lawsuits and their harm to sellers. It provides a comprehensive set of strategies to mitigate risks and protect sellers' rights. These strategies include building a strong intellectual property defense, establishing an infringement monitoring mechanism, actively responding to TRO lawsuits, and implementing a diversified market strategy. The aim is to help sellers navigate the complexities of Amazon's legal landscape and safeguard their business interests from potentially damaging legal actions.

02/03/2026 Logistics Industry Insights
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BSF Law Firm Tightens Fidget Cube Copyright Enforcement

BSF Law Firm Tightens Fidget Cube Copyright Enforcement

Antsy Labs, through BSF Law Firm, has initiated another round of copyright enforcement against the FIDGET CUBE. Cross-border sellers should be aware of potential infringement risks. This article details the brand background, case information, and provides strategies such as self-inspection, product removal, and understanding copyright information. The aim is to help sellers avoid legal risks and achieve compliant operations in the cross-border e-commerce environment. Sellers should carefully review their listings and ensure they have the necessary rights to sell Fidget Cubes.

02/03/2026 Customs Knowledge
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