Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Shanghai Port Strives To Enhance Container Throughput And Seize Global Leadership Position

Shanghai Port Strives To Enhance Container Throughput And Seize Global Leadership Position

Shanghai Port aims to enhance container throughput and maintain its position as the world's leading port by improving its transportation system and establishing an international shipping center. The focus will be on regional collaboration and technological empowerment, promoting integrated transportation in the Yangtze River Delta to strengthen economic circulation. Additionally, efforts will be accelerated on railway and highway construction to ensure efficient connections between major cities and support regional development.

07/22/2025 Logistics Industry Insights
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WCO Program Boosts Botswana Customs Tax Reform Efforts

WCO Program Boosts Botswana Customs Tax Reform Efforts

The WCO conducted a leadership workshop in Botswana to enhance the capabilities of Botswana Unified Revenue Service (BURS) managers and promote tax reform. This initiative, funded by Finland, highlights the crucial role of leadership in driving customs modernization and organizational effectiveness. The workshop aimed to equip BURS personnel with the necessary skills and knowledge to lead effectively, contributing to improved revenue collection and overall efficiency. Capacity building through leadership development is a key component of sustainable customs modernization efforts.

01/20/2026 Customs Knowledge
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WCO Program Advances Serbian Customs Modernization

WCO Program Advances Serbian Customs Modernization

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in Serbia, aiming to enhance the leadership and management skills of Serbian customs officials. This initiative is designed to drive organizational reform and modernization. Participants greatly benefited from the workshop and expressed their commitment to applying the acquired knowledge to bridge the gap between policy formulation and implementation. They pledged to contribute to the development of Serbian Customs by leveraging their improved leadership capabilities.

01/22/2026 Customs Knowledge
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Fedex CEO Frederick Smith Steps Down Raj Subramaniam to Succeed

Fedex CEO Frederick Smith Steps Down Raj Subramaniam to Succeed

FedEx announced a leadership transition, with founder Fred Smith stepping down as CEO and assuming the role of Executive Chairman. Raj Subramaniam will succeed him as CEO. Smith reflected on FedEx's 50-year history and expressed confidence in Subramaniam's capabilities. Subramaniam stated his commitment to upholding FedEx's core values and leading the company to a brighter future. This leadership change marks the beginning of a new development phase for FedEx.

01/21/2026 Logistics
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Fedex Founder Fred Smith Retires Raj Subramaniam Named New CEO

Fedex Founder Fred Smith Retires Raj Subramaniam Named New CEO

FedEx announced a leadership transition, with founder Fred Smith stepping down as CEO. Raj Subramaniam will succeed him. Smith will transition to the role of Executive Chairman, focusing on strategy and global issues. Industry experts highly praised Smith's contributions to the logistics industry and expressed anticipation for Subramaniam's leadership in guiding FedEx into the future. This marks a significant shift for the company as it navigates the evolving landscape of global commerce and logistics.

01/19/2026 Logistics
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IATA Names Pegasus CEO As Chair Jetblues Hayes Extends Term

IATA Names Pegasus CEO As Chair Jetblues Hayes Extends Term

JetBlue CEO Robin Hayes has been re-elected as Chairman of the IATA Board of Governors, and Pegasus Airlines CEO Mehmet T. Nane has been elected as Chairman-Elect. This leadership aims to support the recovery of the aviation industry. Their focus will likely include navigating challenges and fostering sustainable practices within the sector as the industry rebounds from recent disruptions. The IATA leadership plays a crucial role in shaping the future of air travel.

01/19/2026 Logistics Industry Insights
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WCO Program Enhances South African Tax Authority Efficiency

WCO Program Enhances South African Tax Authority Efficiency

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in South Africa to support the South African Revenue Service (SARS) in enhancing the capabilities of its middle managers and driving organizational reform. The workshop emphasized the importance of self-awareness, strategic management, people management, communication skills, and change management. Follow-up cooperation is planned to develop a regional center of expertise. Leadership and management development are crucial for organizational success, requiring continuous learning and practice.

01/05/2026 Customs Knowledge
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Customs Agencies Adopt AI to Drive Digital Transformation

Customs Agencies Adopt AI to Drive Digital Transformation

The WCO MENA Leadership Workshop highlighted the crucial role of technology and digital leadership in customs digital transformation. By embracing technologies like AI and Big Data, and building strategic partnerships, customs leaders can effectively improve operational efficiency, optimize resource allocation, and ultimately achieve customs modernization and sustainable development. The workshop emphasized the importance of adapting to the evolving technological landscape to enhance border security, facilitate trade, and ensure revenue collection in a rapidly changing global environment.

01/05/2026 Customs Knowledge
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WCO Program Boosts Botswana Tax Authoritys Modernization Efforts

WCO Program Boosts Botswana Tax Authoritys Modernization Efforts

The WCO conducted a leadership workshop in Botswana to enhance the management capabilities of the Botswana Unified Revenue Service (BURS), promote tax modernization, and contribute to economic development. The workshop focused on strengthening leadership skills within the BURS to effectively implement modern tax administration practices. This initiative aims to improve revenue collection and ultimately support Botswana's economic growth. Funding for the workshop was provided by Finland, highlighting international cooperation in supporting tax reform and capacity building in developing countries.

01/07/2026 Customs Knowledge
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