Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Hangzhou Bonded Zone Targets Top 10 with Development Push

Hangzhou Bonded Zone Targets Top 10 with Development Push

Hangzhou Comprehensive Bonded Zone held a meeting to summarize the achievements of 2025 and deploy key tasks for the first year of the 15th Five-Year Plan, aiming for a top-ten ranking in the national comprehensive bonded zone performance evaluation. The meeting emphasized the need to transcend regional boundaries and integrate into the national development landscape, benchmark against international standards to create a hub for institutional innovation, address export shortcomings, expand development space, and adhere to Party building leadership to forge a strong team, contributing to the development of Qiantang New Area.

01/30/2026 Logistics Industry Insights
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Ecommerce Firms Tackle Talent Shortages Amid Rapid Growth

Ecommerce Firms Tackle Talent Shortages Amid Rapid Growth

Billion-dollar e-commerce companies commonly face a talent shortage, hindering growth due to a lack of core personnel. Owners should step away from daily operations and focus on talent acquisition, growth path exploration, and self-improvement. Economic downturns present prime opportunities to attract top talent. Companies should build core teams, optimize talent mechanisms, and break through growth bottlenecks. Prioritizing talent development and strategic team building is crucial for sustained success and overcoming limitations in the competitive e-commerce landscape. Addressing these issues will pave the way for future expansion and market leadership.

02/02/2026 Logistics Industry Insights
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Zhide Law Firm Expands Crossborder MA Team with International Hires

Zhide Law Firm Expands Crossborder MA Team with International Hires

Zhide Law Firm in Beijing is recruiting lawyers for its Investment, Financing & M&A Department (International Practice). Candidates should possess a Master's degree or higher from a well-known law school (domestic or international) and 3-5 years of experience in a large or medium-sized law firm. They should be familiar with overseas investment, M&A, and financing practices, and be fluent in English. The position is based in Beijing and offers opportunities to participate in cross-border M&A projects.

01/23/2026 Logistics Industry Insights
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WCO Program Boosts Botswana Customs Tax Reform Efforts

WCO Program Boosts Botswana Customs Tax Reform Efforts

The WCO conducted a leadership workshop in Botswana to enhance the capabilities of Botswana Unified Revenue Service (BURS) managers and promote tax reform. This initiative, funded by Finland, highlights the crucial role of leadership in driving customs modernization and organizational effectiveness. The workshop aimed to equip BURS personnel with the necessary skills and knowledge to lead effectively, contributing to improved revenue collection and overall efficiency. Capacity building through leadership development is a key component of sustainable customs modernization efforts.

01/20/2026 Customs Knowledge
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WCO Program Advances Serbian Customs Modernization

WCO Program Advances Serbian Customs Modernization

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in Serbia, aiming to enhance the leadership and management skills of Serbian customs officials. This initiative is designed to drive organizational reform and modernization. Participants greatly benefited from the workshop and expressed their commitment to applying the acquired knowledge to bridge the gap between policy formulation and implementation. They pledged to contribute to the development of Serbian Customs by leveraging their improved leadership capabilities.

01/22/2026 Customs Knowledge
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Shanghai Port Strives To Enhance Container Throughput And Seize Global Leadership Position

Shanghai Port Strives To Enhance Container Throughput And Seize Global Leadership Position

Shanghai Port aims to enhance container throughput and maintain its position as the world's leading port by improving its transportation system and establishing an international shipping center. The focus will be on regional collaboration and technological empowerment, promoting integrated transportation in the Yangtze River Delta to strengthen economic circulation. Additionally, efforts will be accelerated on railway and highway construction to ensure efficient connections between major cities and support regional development.

07/22/2025 Logistics Industry Insights
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Mongolia Launches Customs Program to Train Reformminded Executives

Mongolia Launches Customs Program to Train Reformminded Executives

The World Customs Organization (WCO) conducted a leadership development workshop for Mongolian Customs, aiming to enhance the leadership skills of senior managers and promote customs reform. The workshop emphasized 'knowing yourself' and 'managing yourself', covering topics such as leadership, ethics, and communication. Participants reflected on their management styles and committed to improvements. The workshop prompted Mongolian Customs to improve its training system, laying the foundation for customs modernization. It focused on building the capacity of Mongolian Customs officials to effectively lead and manage change within their organization.

01/26/2026 Customs Knowledge
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WCO JICA Team Up to Upgrade Customs Systems in Developing Countries

WCO JICA Team Up to Upgrade Customs Systems in Developing Countries

The World Customs Organization (WCO) and the Japan International Cooperation Agency (JICA) signed a Memorandum of Cooperation in 2015. This collaboration aims to improve customs administration in developing countries and promote economic development through capacity building, customs modernization, and trade facilitation. Both parties will deepen cooperation, innovate approaches, and jointly address new global trade dynamics. The goal is to build a more open, inclusive, and mutually beneficial global trade landscape.

01/07/2026 Customs Knowledge
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Office Depot USPS Team Up to Tackle 2026 Supply Chain Issues

Office Depot USPS Team Up to Tackle 2026 Supply Chain Issues

Office Depot partners with USPS for convenient logistics services, addressing the logistics challenges of 2025. AI empowers freight bill payment, while trade policies reshape corporate strategies. TMS platforms enhance logistics visibility. The outlook for freight rates in 2026 and logistics strategies under uncertainty are also discussed. Companies need to embrace change and optimize their supply chains to succeed in the future logistics landscape. This includes leveraging technology and adapting to evolving regulations to maintain competitiveness and resilience.

01/28/2026 Logistics
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