CARBON6 Partners With Amazon China to Support Crossborder Sellers

CARBON6 Partners With Amazon China to Support Crossborder Sellers

Cross-border e-commerce service provider CARBON6 has officially joined Amazon China's SPN network, offering Chinese sellers professional VC&SC claim services and efficient off-Amazon advertising solutions. Sellers can search for "Tan Lu Yi (Shenzhen) Technology Co., Ltd." within the Amazon SPN service provider network to access these services. This partnership aims to empower Chinese sellers on Amazon by providing specialized support in navigating complex claims processes and optimizing their advertising strategies beyond the Amazon marketplace.

02/02/2026 Logistics Industry Insights
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Drone Firms Tackle Support Hurdles for North American Expansion

Drone Firms Tackle Support Hurdles for North American Expansion

Overseas drone companies face technical support challenges, including difficulty in hiring skilled technical support staff, uncontrolled outsourcing, and fragmented after-sales data. Callnovo provides a solution for BT Drone by offering professional screening, training, and data analysis to build a reliable technical support system. This significantly improves customer satisfaction and first-call resolution rates, transforming customer service into a manageable, reviewable, and optimizable system. This foundation supports the long-term growth of overseas drone brands.

02/03/2026 Logistics Industry Insights
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Cameroon Customs Raises Tax Revenue Via WCO Audit Support

Cameroon Customs Raises Tax Revenue Via WCO Audit Support

The World Customs Organization (WCO) is assisting Cameroon Customs in enhancing its Post-Clearance Audit (PCA) capabilities to improve clearance efficiency, optimize resource allocation, and strengthen tax administration. Through diagnostics, action plan development, and specific recommendations, the WCO is helping Cameroon establish a professional and stable PCA organizational structure. This initiative aims to achieve a win-win situation of trade facilitation and revenue security, ultimately contributing to more efficient customs operations and increased revenue collection for the country.

02/02/2026 Customs Knowledge
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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UPS Expands Global SME Support with Faster Delivery Drone Services

UPS Expands Global SME Support with Faster Delivery Drone Services

UPS has launched a series of innovative services, including seven-day delivery, drone healthcare, and an expanded Access Point network, aimed at empowering SMEs to expand global trade. By proactively forecasting market demand, collaborating with retailers, and adjusting its supply chain, UPS is actively responding to market changes and trade challenges, ensuring it is well-prepared for the upcoming peak season. These initiatives demonstrate UPS's commitment to providing flexible and efficient solutions for businesses navigating the complexities of international commerce.

01/28/2026 Logistics Industry Insights
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Global Aviation Body Urges Policy Support for Sustainable Fuel Growth

Global Aviation Body Urges Policy Support for Sustainable Fuel Growth

IATA reports a significant increase in Sustainable Aviation Fuel (SAF) production, but supply remains insufficient, representing a small fraction of total renewable fuel production. To achieve the aviation industry's net-zero emissions goal, IATA urges governments to increase policy support, incentivize SAF production, and diversify feedstocks. They also call upon traditional oil companies to increase investment in SAF, highlighting strong public support for SAF. Increased production and investment are crucial to meeting future demand and decarbonizing the aviation sector.

02/03/2026 Logistics Industry Insights
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WTO Pact Gains Global Support to Boost Trade in Developing Nations

WTO Pact Gains Global Support to Boost Trade in Developing Nations

To help developing countries fully leverage the potential of the WTO's Trade Facilitation Agreement (TFA), multiple international organizations and development partners reaffirmed their commitment to providing comprehensive and coordinated support. This includes technical assistance, capacity building, and financial support aimed at streamlining trade procedures, reducing trade costs, and improving trade efficiency. The ultimate goal is to promote fairness and prosperity in the global economy by enabling smoother and more accessible trade processes for all nations.

12/30/2025 Customs Knowledge
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WCO and ICAO Enhance Air Cargo Security to Support Global Trade

WCO and ICAO Enhance Air Cargo Security to Support Global Trade

The World Customs Organization (WCO) and the International Civil Aviation Organization (ICAO) have jointly released new regulations to strengthen air cargo security and facilitate trade. Through the 'Joint Guiding Principles on Pre-Loading Advance Cargo Information' and the 'Joint Guidance on the Coordination of Customs Authorized Economic Operator and Aviation Security Regulated Agent/Known Consignor Programmes', the initiative aims to improve risk assessment and program coordination. This collaborative effort seeks to build a safer and more efficient global air cargo supply chain.

01/19/2026 Customs Knowledge
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