Lastmile Logistics Struggles to Balance Automation and Human Roles

Lastmile Logistics Struggles to Balance Automation and Human Roles

The latest episode of the 'Logistics Management' podcast explores how automation, intelligent dispatch, and digital transformation are reshaping last-mile delivery. By balancing technological innovation with human expertise, logistics companies can optimize customer satisfaction, cost reduction, and efficiency. Technology providers like CXT Software are helping logistics companies achieve operational excellence and embrace the future of last-mile logistics.

01/15/2026 Logistics Industry Insights
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Africa Ecommerce Gains As Customs and Delivery Improve

Africa Ecommerce Gains As Customs and Delivery Improve

Cross-border e-commerce in Africa is booming, but customs clearance efficiency and last-mile delivery costs constrain the development of small package line haul services. This paper analyzes the fragmented customs policies across African countries, as well as the address challenges and dispersed transportation capacity in last-mile delivery. By implementing localized strategies such as digital pre-clearance, hybrid transportation models, and self-pickup point deployment, businesses can potentially reduce costs, improve efficiency, and achieve sustainable development in the African market.

11/03/2025 Logistics Industry Insights
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New Tech Boosts Lastmile Delivery Efficiency

New Tech Boosts Lastmile Delivery Efficiency

Last mile delivery is one of the most challenging links in the supply chain. This article explores how to enhance delivery efficiency through smart technologies and innovative strategies, meeting market demands, optimizing customer experience, and helping businesses gain a competitive edge in this area.

08/06/2025 Logistics Industry Insights
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Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Frequent complaints arise in cross-border e-commerce logistics, with customs clearance delays and last-mile delivery being primary culprits. Optimizing the entire cross-border logistics chain is crucial. This includes domestic 'three inspections' standards, intelligent sorting, international air and sea freight options, RCEP customs clearance channels, destination country pre-clearance, EIN tax number requirements, variations in last-mile delivery efficiency, overseas warehouse models, and a full-link visualization system. Addressing these factors can significantly improve the overall customer experience and efficiency in cross-border e-commerce.

11/03/2025 Logistics
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USPS Expands Lastmile Delivery to Outside Bidders

USPS Expands Lastmile Delivery to Outside Bidders

USPS plans to open its 'last mile' delivery network, allowing shippers to bid for DDU access. This aims to boost revenue, improve financial sustainability, and help retailers achieve faster deliveries. Experts see transformative potential but also challenges in execution, pricing, and service. Its success will significantly impact the US logistics industry. The initiative could revolutionize last-mile delivery by leveraging USPS's extensive network, but careful planning and execution are crucial to overcome potential hurdles and ensure a seamless transition for both shippers and USPS.

01/15/2026 Logistics
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Key Steps to Know for FBA First Mile Transportation

Key Steps to Know for FBA First Mile Transportation

In FBA first-stage transportation, sellers must pay attention to critical steps such as checking product quantities, consistency, label printing quality, and carrier selection. Ensuring a smooth transportation process while adhering to Amazon's requirements can help avoid common mistakes, ultimately enhancing logistics efficiency and customer satisfaction.

07/17/2025 Logistics Encyclopedia
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Fedex Elroy Air Launch Autonomous Drone Delivery for Midrange Logistics

Fedex Elroy Air Launch Autonomous Drone Delivery for Midrange Logistics

FedEx Express is collaborating with Elroy Air to develop the first end-to-end autonomous vertical take-off and landing (VTOL) aerial cargo system. The Chaparral drone will be used for mid-mile logistics, transporting goods within a 300-mile range without the need for additional infrastructure. This initiative aims to enhance service to remote areas, reduce operational costs, and align with sustainability goals. This partnership marks a significant step forward in the advancement of drone logistics and its potential to revolutionize the cargo transportation industry.

01/15/2026 Logistics
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JD Logistics Unveils Drone Delivery Tests to Boost Rural Ecommerce

JD Logistics Unveils Drone Delivery Tests to Boost Rural Ecommerce

JD Logistics has initiated drone delivery tests in Suqian to enhance delivery efficiency in rural e-commerce. The experiment focuses on the transfer of goods from distribution centers to rural promoters, addressing the last-mile delivery challenge. Drone delivery significantly boosts logistics efficiency and offers customers a better shopping experience. JD also plans to advance drone research and automated warehousing technology to further improve operational efficiency.

07/28/2025 Logistics
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Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop has launched an intelligent delivery unmanned vehicle, breaking through traditional delivery methods. It features 20 express storage spaces, autonomous navigation, and obstacle avoidance, aimed at improving last-mile delivery efficiency. Meanwhile, Vipshop continues to innovate within the smart logistics industry chain, further optimizing logistics processes through smart AGV robots and efficient warehousing systems, ultimately providing consumers with a superior shopping experience.

07/28/2025 Logistics
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