Lastmile Logistics Struggles to Balance Automation and Human Roles

Lastmile Logistics Struggles to Balance Automation and Human Roles

The latest episode of the 'Logistics Management' podcast explores how automation, intelligent dispatch, and digital transformation are reshaping last-mile delivery. By balancing technological innovation with human expertise, logistics companies can optimize customer satisfaction, cost reduction, and efficiency. Technology providers like CXT Software are helping logistics companies achieve operational excellence and embrace the future of last-mile logistics.

01/15/2026 Logistics Industry Insights
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Africa Ecommerce Gains As Customs and Delivery Improve

Africa Ecommerce Gains As Customs and Delivery Improve

Cross-border e-commerce in Africa is booming, but customs clearance efficiency and last-mile delivery costs constrain the development of small package line haul services. This paper analyzes the fragmented customs policies across African countries, as well as the address challenges and dispersed transportation capacity in last-mile delivery. By implementing localized strategies such as digital pre-clearance, hybrid transportation models, and self-pickup point deployment, businesses can potentially reduce costs, improve efficiency, and achieve sustainable development in the African market.

11/03/2025 Logistics Industry Insights
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Retailers Adapt Strategies for Yearround Holiday Shopping Demand

Retailers Adapt Strategies for Yearround Holiday Shopping Demand

In an interview, Roadie executive Will Walker highlights the challenges of an 'always-on' holiday shopping season for retailers. He emphasizes the need to start promotions early, optimize last-mile delivery, and leverage flexible crowdsourced driver networks to meet capacity demands. Key to success is maintaining simplicity, flexibility, and a customer-centric approach, while also addressing returns. The last mile has evolved from 'Amazonification' to personalized service, requiring retailers to adapt and offer tailored delivery solutions to meet increasingly specific consumer needs.

01/16/2026 Logistics Industry Insights
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Rising Logistics Costs Threaten Lastmile Delivery Growth

Rising Logistics Costs Threaten Lastmile Delivery Growth

High logistics costs and last-mile delivery challenges pose significant obstacles for supply chains. Surveys indicate that companies struggle with finding reliable transportation partners and are experiencing rising transportation costs. Businesses are adopting strategies such as building their own logistics networks, forming strategic partnerships, embracing technological innovation, offering differentiated services, and pursuing mergers and acquisitions to address these issues. Last-mile delivery is expected to evolve towards greater precision and intelligence, with green logistics becoming a key trend in the future.

01/19/2026 Logistics Industry Insights
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Ecommerce Giants Focus on Lastmile Delivery Strategies

Ecommerce Giants Focus on Lastmile Delivery Strategies

This webinar focuses on the "last mile" delivery in the e-commerce era's supply chain. It explores best practices, building outsourced service provider networks, the impact of service provider performance on brand reputation, and how to meet customers' extremely high expectations. Industry experts will share their experiences to help businesses stand out in the fierce market competition and win the "last mile" race. Learn strategies to optimize your final delivery stage and enhance customer satisfaction in the demanding e-commerce landscape.

01/19/2026 Logistics Industry Insights
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New Tech Boosts Lastmile Delivery Efficiency

New Tech Boosts Lastmile Delivery Efficiency

Last mile delivery is one of the most challenging links in the supply chain. This article explores how to enhance delivery efficiency through smart technologies and innovative strategies, meeting market demands, optimizing customer experience, and helping businesses gain a competitive edge in this area.

08/06/2025 Logistics Industry Insights
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Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Frequent complaints arise in cross-border e-commerce logistics, with customs clearance delays and last-mile delivery being primary culprits. Optimizing the entire cross-border logistics chain is crucial. This includes domestic 'three inspections' standards, intelligent sorting, international air and sea freight options, RCEP customs clearance channels, destination country pre-clearance, EIN tax number requirements, variations in last-mile delivery efficiency, overseas warehouse models, and a full-link visualization system. Addressing these factors can significantly improve the overall customer experience and efficiency in cross-border e-commerce.

11/03/2025 Logistics
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USPS Expands Lastmile Delivery to Outside Bidders

USPS Expands Lastmile Delivery to Outside Bidders

USPS plans to open its 'last mile' delivery network, allowing shippers to bid for DDU access. This aims to boost revenue, improve financial sustainability, and help retailers achieve faster deliveries. Experts see transformative potential but also challenges in execution, pricing, and service. Its success will significantly impact the US logistics industry. The initiative could revolutionize last-mile delivery by leveraging USPS's extensive network, but careful planning and execution are crucial to overcome potential hurdles and ensure a seamless transition for both shippers and USPS.

01/15/2026 Logistics
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Retailers Shift Focus to Lastmile Delivery Efficiency

Retailers Shift Focus to Lastmile Delivery Efficiency

CBRE research indicates that last-mile distribution centers in major US cities are located an average of 6-9 miles from population centers, highlighting efficiency as the core principle rather than literal distance. Consumer expectations for rapid delivery are driving locational shifts in distribution facilities, impacting not only e-commerce but also a broader range of service industries. The distance of delivery is significantly shrinking over time, reflecting the growing demand for faster fulfillment and the increasing importance of strategic placement for last-mile operations.

01/20/2026 Logistics Industry Insights
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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