Amazon Launches AHA Program to Protect Top Sellers

Amazon Launches AHA Program to Protect Top Sellers

The Amazon Account Health Assurance (AHA) program acts as a 'get-out-of-jail-free card' for high-performing sellers, mitigating account suspension risks due to account health issues. This program proactively connects sellers with account health specialists who offer solutions and provide a 72-hour appeal window. This article details the eligibility requirements, scope, and important considerations for the AHA program. It aims to help sellers fully leverage this benefit, ensuring account security and minimizing disruptions from potential account suspensions by providing proactive support and extended appeal opportunities.

01/06/2026 Logistics
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Amazon Launches Account Health Assurance for Sellers

Amazon Launches Account Health Assurance for Sellers

Amazon has launched the Account Health Assurance (AHA) program, offering high-rated sellers a chance to have their suspended accounts reinstated. This initiative provides dedicated support, proactive communication, and a 72-hour rescue mechanism to help sellers resolve policy issues and avoid immediate account suspension. To maintain eligibility, sellers must maintain a good Account Health Rating, respond promptly, and provide valid contact information. However, compliant operations remain crucial, as AHA is not a 'get-out-of-jail-free' card. It's a support system for those who strive to adhere to Amazon's policies.

01/06/2026 Logistics Industry Insights
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Amazon Program Protects Sellers from Account Suspensions

Amazon Program Protects Sellers from Account Suspensions

Amazon has launched the Account Health Assurance (AHA) program to help sellers with good account health avoid account deactivation due to minor issues. By joining the AHA program, sellers who cooperate with Amazon to resolve issues within 72 hours can prevent account suspension. The program has already been implemented in the US and Canadian marketplaces and will be expanded to more marketplaces in the future. Sellers need to meet certain criteria, including an Account Health Rating, emergency contact information, and eligibility for priority shipping, to join the program.

01/05/2026 Logistics Industry Insights
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Amazon Launches Account Health Assurance for Sellers

Amazon Launches Account Health Assurance for Sellers

Amazon introduces the 'Account Health Assurance' program, offering eligible US and Canadian professional sellers a 72-hour window to resolve issues, reducing the risk of account suspension. Sellers need to maintain a good Account Health Rating and set up emergency contact information. This program is not a 'get-out-of-jail-free card'; compliant operation remains crucial. It aims to provide a safety net for sellers demonstrating good account health, allowing them time to rectify problems before facing account deactivation, ultimately fostering a more stable and reliable marketplace.

01/04/2026 Logistics Industry Insights
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Amazon Halts Brand Registry for Thousands of Chinese Sellers

Amazon Halts Brand Registry for Thousands of Chinese Sellers

Over 8,000 Chinese brands have had their Amazon Brand Registry permissions revoked, with only one appeal opportunity. Reasons may include trademark issues, inconsistent information, or brand abuse. Sellers need to prepare sufficient materials to prove the relationship between the brand owner and the account owner, check account health, and use the complaint function cautiously. Experts recommend registering formal trademarks, standardizing brand authorization, operating in compliance, and paying attention to policy changes. This situation highlights the importance of maintaining a strong brand presence and adhering to Amazon's guidelines to avoid account suspension.

12/31/2025 Logistics
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Amazon Tightens FBA Shipment Rules for Sellers

Amazon Tightens FBA Shipment Rules for Sellers

Amazon has introduced Shipment Performance metrics, requiring sellers to pay attention to key assessment points like labels and quantities to avoid exceeding limits, which could lead to FBA shipping restrictions or even account suspension. The new "Oversize" storage type also presents challenges for sellers of large items. This article provides a detailed interpretation of the Shipment Performance assessment rules and offers practical advice for sellers to comply with the new regulations, helping them operate compliantly and avoid risks. It focuses on understanding the performance metrics and providing actionable strategies.

12/30/2025 Logistics
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Ecommerce Sellers Face Crackdown Over IP Violations

Ecommerce Sellers Face Crackdown Over IP Violations

This article provides an in-depth analysis of recent intellectual property infringement cases in cross-border e-commerce, revealing risks related to trademarks, patents, and copyrights. It offers a blacklist of infringing products and corresponding strategies to help sellers avoid risks and operate safely. The emphasis is on proactive prevention and building a robust intellectual property risk control system for sustainable development. By understanding and mitigating these risks, sellers can minimize the chances of store account suspension and ensure long-term success in the competitive cross-border e-commerce market.

01/26/2026 Customs Knowledge
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West Coast Ports Halt Chassis Fee Amid Cost Dispute

West Coast Ports Halt Chassis Fee Amid Cost Dispute

West Coast terminal operators' suspension of chassis service fees has sparked a dispute between leasing companies and terminal operators regarding land cost allocation. Leasing companies filed a complaint with the Federal Maritime Commission, temporarily halting the fees. The solution lies in strengthening industry cooperation, exploring new business models, and improving laws and regulations to achieve a win-win situation for all parties and ensure supply chain stability. This dispute highlights the complexities of port operations and the need for collaborative solutions to maintain efficient and reliable supply chains.

01/28/2026 Logistics
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Amazon Halts Thirdparty Delivery Service Amid Strategy Review

Amazon Halts Thirdparty Delivery Service Amid Strategy Review

Amazon's suspension of non-self-operated package delivery services has sparked industry attention on its logistics strategy. This move may be a temporary measure to address the challenges of the pandemic, or it may be accumulating strength for a larger-scale logistics expansion in the future. Experts believe that the short-term impact on UPS and FedEx is limited, but in the long run, Amazon's determination to enter the logistics field will not change, and future competition will be more intense. This decision highlights the evolving landscape of e-commerce fulfillment and Amazon's ambition to control more of its supply chain.

01/21/2026 Logistics
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Amazon Suspends Seller Accounts in Brazil Canada Offers Reactivation Guide

Amazon Suspends Seller Accounts in Brazil Canada Offers Reactivation Guide

In early 2026, Amazon Brazil and Canada experienced a surge in account suspensions, raising concerns among sellers. This article analyzes the reasons behind these suspensions and provides a detailed, step-by-step guide for account reactivation. It emphasizes the importance of compliant operations to avoid future issues and aims to help sellers navigate this crisis and ensure business stability. The guide covers key verification processes and best practices for maintaining a healthy Amazon account.

01/01/2026 Customs Knowledge
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