Airlines Adopt Inclusive Website Design Standards
This paper explores enhancing accessibility services on airline websites, focusing on facilitating information access for people with disabilities. By analyzing the Italian "One Click Away" pilot project, it proposes best practices such as adopting a unified visual entry point and optimizing information content. The aim is to help airlines create user-centric, accessible websites and build an inclusive air travel ecosystem. The study highlights the importance of considering diverse needs to ensure equitable access to information and services for all travelers.
