WCO Program Enhances South African Tax Authority Efficiency

WCO Program Enhances South African Tax Authority Efficiency

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in South Africa to support the South African Revenue Service (SARS) in enhancing the capabilities of its middle managers and driving organizational reform. The workshop emphasized the importance of self-awareness, strategic management, people management, communication skills, and change management. Follow-up cooperation is planned to develop a regional center of expertise. Leadership and management development are crucial for organizational success, requiring continuous learning and practice.

01/05/2026 Customs Knowledge
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Cognitive Supply Chains Boost Competitive Edge Through AI Adaptation

Cognitive Supply Chains Boost Competitive Edge Through AI Adaptation

The Cognitive Supply Chain represents an evolution of the digital supply chain, leveraging technologies like IoT, Big Data, and AI to achieve comprehensive insight and prediction across the entire supply chain. This enables waste reduction and efficiency improvements. Building a cognitive supply chain necessitates organizational changes, including breaking down departmental silos, cultivating data analytics capabilities, establishing agile organizational structures, and embracing a culture of innovation. It's a holistic approach to optimizing supply chain performance through data-driven decision-making.

01/28/2026 Logistics Industry Insights
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Kuehnenagel Adopts DSV Model Amid Freight Industry Slump

Kuehnenagel Adopts DSV Model Amid Freight Industry Slump

Global logistics giant Kuehne+Nagel is undergoing a significant organizational restructuring, eliminating the global regional management layer, mirroring the DSV model. This move aims to address declining performance, improve efficiency, and reduce costs. However, whether it can successfully break the deadlock and regain its former glory remains to be seen. Streamlined and efficient organizational structures, proactive M&A strategies, and strong technological capabilities are crucial for logistics companies to stand out in a highly competitive market.

01/30/2026 Logistics Industry Insights
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Eswatini Adopts Modern HR to Improve Trade Efficiency

Eswatini Adopts Modern HR to Improve Trade Efficiency

The Eswatini Revenue Service adopted modern human resource management practices to address trade facilitation challenges. The World Customs Organization recommends building a competency framework to enhance employee capabilities and organizational competitiveness. This approach aims to improve the effectiveness and efficiency of the revenue service by ensuring that employees possess the necessary skills and knowledge to meet the demands of a rapidly changing trade environment. The implementation of a competency model is crucial for aligning employee performance with organizational goals and driving sustainable growth.

01/26/2026 Customs Knowledge
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Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Tianqiao Chen argues that the deep integration of AI into business operations challenges traditional management models. He believes AI-Native enterprises must rewrite their DNA, building a new organizational form where architecture is intelligence, growth is compound interest, memory is evolution, execution is training, and people are meaning. He calls for a new operating system dedicated to 'cognitive evolution' to navigate this transformative landscape. This shift requires a fundamental rethinking of organizational structure and processes to leverage AI's potential effectively.

01/27/2026 Logistics Industry Insights
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WCO Upgrades Gender Equality Tool for Customs Agencies

WCO Upgrades Gender Equality Tool for Customs Agencies

The World Customs Organization (WCO) has released an updated Gender Equality Organizational Assessment Tool (GEOAT) to assist member customs and tax administrations in assessing the integration of gender equality and diversity within their internal policies, practices, and external relations. The 2023 update focuses on security, action, and user experience. It includes a new security and safety chapter, strengthens action-oriented templates, and optimizes user experience design. This aims to promote gender equality within the customs domain and improve organizational performance through a more inclusive and equitable environment.

01/05/2026 Customs Knowledge
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Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs, with the support of the World Customs Organization (WCO), has officially adopted human resource tools such as a competency framework and job catalogue to enhance talent management and organizational effectiveness. This initiative, a key outcome of the West Africa Customs Administration Modernization (WACAM) project, will help Burkina Faso Customs achieve its organizational goals, facilitate trade, and promote economic development in the West African region. The implementation aims to modernize HR practices and build a skilled workforce capable of meeting the challenges of international trade and customs administration.

01/22/2026 Customs Knowledge
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Kenco Releases Blueprint for Supply Chain Innovation

Kenco Releases Blueprint for Supply Chain Innovation

Kenco's supply chain innovation blueprint emphasizes that companies should move beyond technological obsession, break down organizational silos, embrace risk-taking, and develop personalized innovation strategies. The role of third-party logistics providers is also evolving, requiring closer partnerships with businesses to jointly drive supply chain innovation. This shift necessitates a collaborative ecosystem where companies and their partners work together to identify opportunities, implement new technologies, and navigate the inherent risks associated with innovative initiatives. Ultimately, successful supply chain innovation requires a holistic approach that integrates technology, organizational structure, and risk management.

01/30/2026 Logistics Industry Insights
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Major Game Studios Adapt Strategies to Navigate Market Shifts

Major Game Studios Adapt Strategies to Navigate Market Shifts

The gaming industry has entered an era of 'physical fitness,' where leading companies build core competitiveness to navigate cycles through organizational evolution and cognitive alignment. This involves AI-driven decision-making, restructuring organizations, and integrating global resources to achieve business iteration and upgrades. The industry is evolving from 'brute force creates miracles' to 'computing power creates miracles,' and from 'reliance on human governance' to 'reliance on mechanisms,' ultimately achieving sustainable corporate growth. This strategic upgrade and organizational evolution are key to success in the competitive overseas game market.

01/30/2026 Logistics Industry Insights
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