Logistics companies must adopt multidimensional strategies to address the risk of losing major clients. This includes accurately understanding clients' true needs, achieving comprehensive organizational alignment, establishing timely feedback mechanisms, enhancing employee service capabilities, and addressing the risk management concerns of client decision-makers.
The IATA's "Human Factors and Safety Management Fundamentals" course delves into the intrinsic connection between human factors and safety management, covering key areas such as the four core human factors disciplines, models, cultural influences, and human error. Through systematic learning, participants will master safety management processes, optimize human factors, enhance organizational safety, and ultimately receive an IATA certificate of completion, adding a highly valuable qualification to their career.
The World Customs Organization (WCO) conducted a leadership and management development workshop for mid-to-senior level managers of Uruguay Customs, supporting its organizational change efforts. The workshop covered core topics such as self-awareness, communication and motivation, delegation and coaching, and change management. It aimed to enhance the leadership and management skills of participants, driving the modernization of Uruguay Customs. Participants and senior management highly praised the WCO program, recognizing its significant value in global customs capacity building.
IATA introduces an interactive change management simulation course designed to improve the success rate of organizational change initiatives. Through interactive simulations and practical exercises, the course helps leaders master the core elements of change management, including developing change strategies, fostering employee engagement, and developing leadership skills. The course will be offered in multiple cities worldwide, providing participants with flexible options.
Burkina Faso Customs, with the support of the World Customs Organization (WCO), has officially adopted human resource tools such as a competency framework and job catalogue to enhance talent management and organizational effectiveness. This initiative, a key outcome of the West Africa Customs Administration Modernization (WACAM) project, will help Burkina Faso Customs achieve its organizational goals, facilitate trade, and promote economic development in the West African region. The implementation aims to modernize HR practices and build a skilled workforce capable of meeting the challenges of international trade and customs administration.
Kenco's supply chain innovation blueprint emphasizes that companies should move beyond technological obsession, break down organizational silos, embrace risk-taking, and develop personalized innovation strategies. The role of third-party logistics providers is also evolving, requiring closer partnerships with businesses to jointly drive supply chain innovation. This shift necessitates a collaborative ecosystem where companies and their partners work together to identify opportunities, implement new technologies, and navigate the inherent risks associated with innovative initiatives. Ultimately, successful supply chain innovation requires a holistic approach that integrates technology, organizational structure, and risk management.
The World Customs Organization (WCO) has launched new training materials on employee wellbeing and stress management, aiming to empower customs executives and enhance resilience for both employees and the organization. The training covers six modules including wellbeing, designing organizational wellbeing programs, mental health, work-life balance, and stress management. The WCO will pilot the materials and plans to develop training for middle management and frontline staff to establish a culture of wellbeing within customs administrations.
The World Customs Organization (WCO) successfully piloted a new organizational risk management diagnostic tool within Jordan Customs, aiming to enhance its risk management capabilities in the face of increasingly complex international trade. Through comprehensive assessment and targeted recommendations, the WCO assisted Jordan Customs in developing an action plan to improve both clearance efficiency and security. This initiative serves as a valuable reference for the modernization efforts of other customs administrations.
With the support of the World Customs Organization, the Tax Administration Superintendency of Guatemala held a leadership and management development workshop to enhance the leadership and management skills of customs officials. Through self-awareness exercises, learning personnel management tools, and practical drills, participants unleashed their potential for change and innovation, injecting strong momentum into the modernization of Guatemalan customs and building an efficient and convenient customs clearance environment. The workshop aimed to cultivate future leaders and improve overall organizational performance.
A WCO online workshop assisted Bolivian Customs in rebuilding its human resources department, enhancing talent management, and promoting trade facilitation. The workshop focused on strengthening customs administration through improved HR practices. This initiative aims to boost organizational effectiveness and efficiency within Bolivian Customs, ultimately contributing to better border management and smoother trade flows. The WCO's support is crucial for developing sustainable capacity building programs and fostering a skilled workforce within the customs administration.
