Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

With the support of the World Customs Organization, The Gambia Revenue Authority (GRA) launched strategic management reforms to enhance organizational efficiency and strategic execution. Through assessment, roadmap development, and strengthening project management systems, the GRA aims to become a West African tax model, contributing to regional development. The reforms are expected to improve revenue collection, streamline processes, and foster greater international cooperation in tax matters, ultimately boosting The Gambia's economic growth and stability.

01/26/2026 Customs Knowledge
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Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Reforms Management with WCO Backing

Gambia Revenue Authority Reforms Management with WCO Backing

The Gambia Revenue Authority (GRA), with WCO support, has initiated strategic management reforms aimed at enhancing project management capabilities and optimizing the strategic monitoring and evaluation system. Through this collaboration, the GRA is expected to significantly improve the implementation of its corporate strategic plan. This initiative also aims to serve as a model for other African tax administrations seeking to strengthen their strategic management frameworks and improve overall organizational performance. The focus is on building internal capacity and creating a more effective and accountable tax system.

02/02/2026 Customs Knowledge
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Gambia Advances Tax Reform with WCO to Boost West African Standards

Gambia Advances Tax Reform with WCO to Boost West African Standards

With the support of the WCO, the Gambia Revenue Authority (GRA) has initiated strategic management reforms aimed at enhancing organizational project management capabilities and strategic monitoring and evaluation frameworks. This collaboration aims to position the GRA as a strategic management role model in West Africa, ultimately increasing fiscal revenue and promoting economic development. The reforms focus on building internal capacity and establishing robust mechanisms for tracking progress and ensuring accountability in achieving strategic objectives. The expected outcome is a more efficient and effective revenue collection system.

02/03/2026 Customs Knowledge
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How Small Logistics Companies Can Overcome the ‘big Company Syndrome’ for Efficient Operations

How Small Logistics Companies Can Overcome the ‘big Company Syndrome’ for Efficient Operations

This article discusses how small logistics companies suffer from the 'big company syndrome' due to blindly imitating larger enterprises. It analyzes the need for small logistics firms to streamline their organizational structures, avoid formalistic management, and establish democratic decision-making mechanisms. These methods are essential to enhance operational efficiency, prevent internal resource waste, and ultimately strengthen market competitiveness.

07/17/2025 Logistics
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Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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WCO Program Advances Serbian Customs Modernization

WCO Program Advances Serbian Customs Modernization

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in Serbia, aiming to enhance the leadership and management skills of Serbian customs officials. This initiative is designed to drive organizational reform and modernization. Participants greatly benefited from the workshop and expressed their commitment to applying the acquired knowledge to bridge the gap between policy formulation and implementation. They pledged to contribute to the development of Serbian Customs by leveraging their improved leadership capabilities.

01/22/2026 Customs Knowledge
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WCO Launches Virtual Leadership Program for Colombian Customs

WCO Launches Virtual Leadership Program for Colombian Customs

The World Customs Organization (WCO), at the request of the Colombian National Directorate of Taxes and Customs (DIAN), successfully conducted its first fully virtual Leadership and Management Development Programme. Focusing on leadership enhancement and crisis management, the program utilized innovative teaching methodologies and achieved significant results, improving the overall capabilities of individual participants, teams, and the organization. The Director General of DIAN highly praised the collaboration and expressed anticipation for future partnerships with the WCO to further organizational development.

01/26/2026 Customs Knowledge
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How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

Logistics companies often face the risk of losing strategic major clients in a competitive environment and must take a multifaceted approach to prevention. This includes understanding customer needs, promoting organizational collaboration, monitoring signs of churn, responding to demand upgrades, and paying attention to decision-maker risks. Effective customer relationship management helps reduce churn and ensures the sustainable development of the enterprise.

07/23/2025 Logistics
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WCO Backs Sudan Customs in HR Management Reform

WCO Backs Sudan Customs in HR Management Reform

At the request of Sudanese Customs, the World Customs Organization (WCO) provided support for modernizing its human resource management. Through workshops and remote assistance, the WCO helped Sudanese Customs build a modern, competency-based HR management system. This system aims to enhance talent attraction, improve employee performance, optimize talent allocation, and strengthen organizational competitiveness, ultimately contributing to the modernization of Sudanese Customs. The project focused on developing a framework that aligns HR practices with the strategic goals of the organization.

01/05/2026 Customs Knowledge
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