Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

With support from the World Customs Organization-West and Central Africa Capacity Building Project, The Gambia Revenue Authority has launched the development of a strategic dashboard to improve performance management. By identifying key performance indicators (KPIs) and establishing monitoring mechanisms, the dashboard will provide senior management with an overview of organizational performance, facilitating decision-making and organizational development. This initiative represents a significant step for The Gambia in advancing modern tax administration.

01/07/2026 Customs Knowledge
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WCO Program Enhances South African Tax Authority Efficiency

WCO Program Enhances South African Tax Authority Efficiency

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in South Africa to support the South African Revenue Service (SARS) in enhancing the capabilities of its middle managers and driving organizational reform. The workshop emphasized the importance of self-awareness, strategic management, people management, communication skills, and change management. Follow-up cooperation is planned to develop a regional center of expertise. Leadership and management development are crucial for organizational success, requiring continuous learning and practice.

01/05/2026 Customs Knowledge
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Cognitive Supply Chains Boost Competitive Edge Through AI Adaptation

Cognitive Supply Chains Boost Competitive Edge Through AI Adaptation

The Cognitive Supply Chain represents an evolution of the digital supply chain, leveraging technologies like IoT, Big Data, and AI to achieve comprehensive insight and prediction across the entire supply chain. This enables waste reduction and efficiency improvements. Building a cognitive supply chain necessitates organizational changes, including breaking down departmental silos, cultivating data analytics capabilities, establishing agile organizational structures, and embracing a culture of innovation. It's a holistic approach to optimizing supply chain performance through data-driven decision-making.

01/28/2026 Logistics Industry Insights
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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CMA CGM Adjusts Strategy Over New US Port Fees

CMA CGM Adjusts Strategy Over New US Port Fees

French shipping giant CMA CGM is restructuring its global fleet to avoid new U.S. port fee regulations. The company plans to invest $20 billion in the U.S. to strengthen its market competitiveness. Despite facing challenges from the U.S.-China trade war, CMA CGM maintains a positive outlook, anticipating a rebound in trade activity.

08/06/2025 Logistics Industry Insights
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Eswatini Adopts Modern HR to Improve Trade Efficiency

Eswatini Adopts Modern HR to Improve Trade Efficiency

The Eswatini Revenue Service adopted modern human resource management practices to address trade facilitation challenges. The World Customs Organization recommends building a competency framework to enhance employee capabilities and organizational competitiveness. This approach aims to improve the effectiveness and efficiency of the revenue service by ensuring that employees possess the necessary skills and knowledge to meet the demands of a rapidly changing trade environment. The implementation of a competency model is crucial for aligning employee performance with organizational goals and driving sustainable growth.

01/26/2026 Customs Knowledge
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Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Tianqiao Chen argues that the deep integration of AI into business operations challenges traditional management models. He believes AI-Native enterprises must rewrite their DNA, building a new organizational form where architecture is intelligence, growth is compound interest, memory is evolution, execution is training, and people are meaning. He calls for a new operating system dedicated to 'cognitive evolution' to navigate this transformative landscape. This shift requires a fundamental rethinking of organizational structure and processes to leverage AI's potential effectively.

01/27/2026 Logistics Industry Insights
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Fedex Cuts European Jobs to Boost Efficiency

Fedex Cuts European Jobs to Boost Efficiency

FedEx will lay off 1,700-2,000 employees in Europe to reduce costs and respond to market changes. This restructuring is expected to generate annual savings of $125 million to $175 million starting in fiscal year 2027. The move aims to optimize logistics operations and improve efficiency in the European market amidst evolving economic conditions.

01/20/2026 Logistics
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WCO Upgrades Gender Equality Tool for Customs Agencies

WCO Upgrades Gender Equality Tool for Customs Agencies

The World Customs Organization (WCO) has released an updated Gender Equality Organizational Assessment Tool (GEOAT) to assist member customs and tax administrations in assessing the integration of gender equality and diversity within their internal policies, practices, and external relations. The 2023 update focuses on security, action, and user experience. It includes a new security and safety chapter, strengthens action-oriented templates, and optimizes user experience design. This aims to promote gender equality within the customs domain and improve organizational performance through a more inclusive and equitable environment.

01/05/2026 Customs Knowledge
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