US Ecommerce Returns Cut Into Retailer Profits

US Ecommerce Returns Cut Into Retailer Profits

US e-commerce faces a high return rate challenge, with returns projected to reach $279 billion this year, far exceeding pre-pandemic levels. Inflation and changing consumer behavior are major contributors. This high return rate erodes profits, requiring sellers to optimize product information, strengthen customer service, implement flexible return policies, and collaborate with logistics partners. Utilizing data analytics to predict return peaks is crucial to address this challenge.

12/31/2025 Logistics Industry Insights
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WCO Releases New Ecommerce Crossborder Trade Rules

WCO Releases New Ecommerce Crossborder Trade Rules

The World Customs Organization (WCO) E-Commerce Package provides a guiding framework for customs administrations in managing cross-border e-commerce, with the core being the Framework of Standards on Cross-Border E-Commerce. It covers trade facilitation, security, revenue collection, and consumer protection. The WCO urges countries to implement the package in phases based on their national circumstances and provides support to promote secure, efficient, sustainable, and inclusive cross-border e-commerce development.

12/30/2025 Customs Knowledge
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Zheshan Town Streamlines Shipping Amid Logistics Challenges

Zheshan Town Streamlines Shipping Amid Logistics Challenges

Sending packages from Zheshan Town is now easier than ever! This guide provides detailed shipping information, covering courier company selection, package preparation, process operation, value-added services, and logistics tracking. It helps you navigate logistical challenges and enjoy a convenient courier experience. Learn how to choose the right courier, prepare your package properly, understand the shipping process, and track your shipment effectively. This guide aims to eliminate confusion and make sending packages a breeze.

12/30/2025 Logistics Encyclopedia
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Hong Kong to Dalian Crossborder Shipping Guide Simplified

Hong Kong to Dalian Crossborder Shipping Guide Simplified

This article details the complete process of transshipping small packages from Hong Kong to Dalian, including selecting a transshipment company, registering and obtaining a transshipment address, package warehousing and route selection, cost calculation and tariff payment, and package customs clearance and receipt. It also answers frequently asked questions, aiming to help consumers easily achieve cross-border shopping. The guide covers key aspects of the process, providing a comprehensive overview for a smooth and efficient experience.

01/23/2026 Logistics
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Ebay Buyers Guide Navigating Returns Smoothly

Ebay Buyers Guide Navigating Returns Smoothly

This article provides a detailed explanation of the eBay return process, covering how buyers initiate return requests, specific time limits for returns, and how sellers can issue partial refunds. It emphasizes the importance of clear communication throughout the return process, aiming to help both buyers and sellers better understand and manage eBay return issues. Understanding these procedures and maintaining open communication can lead to smoother transactions and improved customer satisfaction on the eBay platform.

01/04/2026 Logistics Encyclopedia
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Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

A survey by the Korea Consumer Agency reveals issues in cross-border e-commerce returns, including high return shipping fees, opaque information disclosure, and complex return processes. Consumers should carefully review return policies, retain evidence, choose reputable platforms, and file complaints promptly to protect their rights. The investigation highlights the need for increased transparency and clearer regulations in cross-border transactions to ensure fair treatment and accessible solutions for consumers facing return-related problems.

12/30/2025 Logistics Industry Insights
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Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

The competition in the express delivery industry is becoming increasingly fierce, with major companies like SF Express, ZTO, YTO, and Jitu actively entering the fragmented order market to address the demand for high profit margins and reverse logistics. However, as market saturation intensifies, delivery personnel face significant pressure and declining income levels.

07/17/2025 Logistics
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Guide to Streamlining Export Returns for Customs Clearance

Guide to Streamlining Export Returns for Customs Clearance

This article provides a comprehensive operational guide for export return of goods, covering different types of return processing strategies such as general trade, processing trade, and returns without documents. It also details the core list of required documents for return and the key documents needed for goods to be returned to the port, helping you easily cope with export return challenges. This guide aims to simplify the complexities involved in export returns and ensure compliance with relevant regulations.

09/26/2025 Customs Knowledge
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Amazon Expands Seller Refund Flexibility with Data Tools

Amazon Expands Seller Refund Flexibility with Data Tools

Amazon has upgraded its seller return tools, introducing a more flexible 'Returnless Refund' option. This allows sellers to set refund thresholds based on product price. A new Returns and Inventory Health dashboard provides insights into return reasons and recovery value. These enhancements help sellers better understand return patterns, optimize return management strategies, reduce operational costs, and improve customer satisfaction. The dashboard aims to empower sellers with data-driven insights to make informed decisions regarding returns and inventory recovery.

01/15/2026 Logistics
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Amazon Adjusts Returns Policy Highvalue Sellers Must Adapt

Amazon Adjusts Returns Policy Highvalue Sellers Must Adapt

Amazon US is implementing a new return policy, eliminating return exemptions for high-value items. All FBA/FBM sellers must uniformly use APRL. This policy will increase seller costs, financial pressure, and return risks. This article provides detailed strategies, including compliance preparation, cost control, after-sales service upgrades, and financial management, to help sellers address challenges and maintain stable operations. It emphasizes proactive measures to mitigate potential losses and optimize return processes under the new regulations.

01/26/2026 Logistics
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