South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
Read More
New Regulations Issued Firm Measures Against Unreasonable Refusal Of Shipment By Shipping Companies To Protect Shipper Rights

New Regulations Issued Firm Measures Against Unreasonable Refusal Of Shipment By Shipping Companies To Protect Shipper Rights

The U.S. Federal Maritime Commission has issued new regulations prohibiting unreasonable refusal to carry by shipping companies, aimed at protecting cargo owner rights. The new rules clarify the legal provisions regarding refusal actions and require shipping companies to submit confidential export policy documents annually to ensure compliance.

07/26/2024 Logistics
Read More
E-Commerce Boom Highlights Logistics Risks for Online Shoppers

E-Commerce Boom Highlights Logistics Risks for Online Shoppers

How should consumers protect their rights when their goods are damaged during the logistics process? Through case analysis, we explored compensation issues and channels for protecting rights encountered during return logistics. It is advisable for consumers to use insurance services and promptly contact the logistics company in the event of damage to ensure reasonable compensation. If necessary, they can seek evaluation from professional agencies or pursue legal avenues to safeguard their rights.

07/28/2025 Logistics Encyclopedia
Read More
Amazon Sellers Face Rising Copyright Infringement Risks

Amazon Sellers Face Rising Copyright Infringement Risks

This article details the copyright complaint process on Amazon US, covering pre-rights protection preparation, specific complaint steps, precautions during the waiting period, and follow-up measures after successful rights protection. It aims to help sellers effectively protect their rights and interests and avoid losses due to copyright infringement. The guide provides a comprehensive overview, empowering sellers to navigate the complexities of copyright claims on the Amazon platform and safeguard their intellectual property.

01/30/2026 Customs Knowledge
Read More
China Clarifies Software Copyright Rules in New Guide

China Clarifies Software Copyright Rules in New Guide

This article provides a detailed interpretation of China's software copyright law, covering aspects from the subject, object, and content of rights, to the utilization and limitations of these rights, as well as the software copyright registration process. It aims to help software developers better understand and protect their intellectual property rights, providing guidance for the commercialization of software. The article clarifies key concepts and procedures relevant to software copyright in China, offering practical insights for developers seeking to safeguard their creations.

01/23/2026 Customs Knowledge
Read More
Giant Faces US Import Ban Over Forced Labor Allegations

Giant Faces US Import Ban Over Forced Labor Allegations

Giant's detention by US Customs over alleged forced labor highlights concerns about human rights compliance in supply chains. The EU's introduction of related regulations signals tightening global human rights oversight in cross-border trade. Companies need to establish robust supply chain management systems, strengthen collaboration with suppliers, introduce third-party certifications, and actively participate in industry initiatives to address increasingly stringent human rights compliance challenges. Proactive measures are crucial for mitigating risks and ensuring ethical sourcing practices in today's global market.

01/30/2026 Logistics Industry Insights
Read More
The Current Status And Future Of Truck Driver Unions A Comparison And Insights From The Us And China

The Current Status And Future Of Truck Driver Unions A Comparison And Insights From The Us And China

This article explores the differences between truck driver unions in China and those in foreign countries, particularly the United States. It analyzes issues related to member development, rights protection, and practical assistance. The article points out the challenges that Chinese unions still face in their operations and calls for more effective mechanisms for rights protection and social dialogue.

07/25/2025 Logistics
Read More
China's Export Dilemma: Buyout vs. Agency Trade Models Compared

China's Export Dilemma: Buyout vs. Agency Trade Models Compared

The difference between buying export and agent export lies in the former referring to exports conducted through an entity with export rights when lacking such rights, while the latter involves an authorized exporter acting as an agent to ensure foreign exchange repatriation. Buying export does not enjoy tax rebates, whereas agent export can apply for them. Understanding these distinctions is crucial for foreign trade operations.

07/28/2025 Customs Knowledge
Read More
Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

A major cross-border e-commerce seller in Guangdong is implementing layoffs and salary reductions due to operating losses, sparking employee dissatisfaction and industry attention. The company's strategic adjustments, branch turmoil, and employee rights protection efforts reflect the intensified competition and business difficulties within the cross-border e-commerce sector. Companies should focus on refined operations, enhance competitiveness, pay attention to employee rights, and achieve sustainable development.

12/30/2025 Logistics Industry Insights
Read More
Amazon Sellers Adopt New Tactics to Fight Copyright Claims

Amazon Sellers Adopt New Tactics to Fight Copyright Claims

This article details two methods for Amazon sellers to file complaints and protect their rights against copyright infringement through the Amazon platform. It emphasizes the importance of brand registration and valid intellectual property. Additionally, it provides an alternative avenue for rights protection: offline litigation through a lawyer. The aim is to help sellers better safeguard their own interests in the face of copyright violations on Amazon.

02/03/2026 Customs Knowledge
Read More