Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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Guatemala Boosts Trade Efficiency with WCO Partnership

Guatemala Boosts Trade Efficiency with WCO Partnership

The World Customs Organization (WCO), through the Mercator Program, supports Guatemala's Tax and Customs Administration (SAT) in implementing the Trade Facilitation Agreement (TFA). This support includes on-site missions, needs analysis, and action plan development. The WCO team engaged with Guatemalan stakeholders, proposing recommendations to optimize customs clearance processes, enhance transparency, and strengthen inter-agency cooperation. The aim is to help Guatemala achieve trade facilitation, thereby promoting economic development. This initiative underscores the WCO's commitment to assisting member states in streamlining trade procedures and fostering a more efficient global trading environment.

01/07/2026 Customs Knowledge
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Ethiopia Boosts Customs Efficiency with WCO Audit Program

Ethiopia Boosts Customs Efficiency with WCO Audit Program

A WCO assessment report highlights challenges faced by Ethiopia's Post Clearance Audit (PCA). Recommendations include strengthening legal frameworks, improving risk management practices, and enhancing IT infrastructure. These improvements aim to increase the efficiency of customs control and facilitate trade. Addressing these areas is crucial for Ethiopia to optimize its customs operations and contribute to regional and global trade competitiveness. Successful implementation will require sustained commitment and strategic resource allocation.

01/05/2026 Customs Knowledge
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Russian Customs Struggles with Rigid Performance Metrics

Russian Customs Struggles with Rigid Performance Metrics

The Russian customs performance evaluation system faces issues such as complex and rigid indicators, and an overemphasis on results rather than processes, leading to inefficient resource allocation and difficulty in meeting public needs. This paper suggests building a scientific performance evaluation system by clarifying assessment goals, simplifying the indicator system, introducing external evaluation, and strengthening process management. The aim is to improve customs efficiency and transparency.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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Chinese Cargo Owners Unite Against Maersks Seal Fee Spark Controversy in Shipping Industry

Chinese Cargo Owners Unite Against Maersks Seal Fee Spark Controversy in Shipping Industry

Chinese cargo owners have united to protest against Maersk over disputes regarding sealing fees, marking a significant shift in foreign trade companies' response to unreasonable charges. Three major associations in Xiamen have strongly condemned Maersk's actions, urging for the protection of cargo owner rights and greater industry transparency. This issue transcends mere fee disputes, as it holds profound implications for the future development of the maritime shipping industry.

07/28/2025 Logistics
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Moldova Adopts Global Standards to Simplify Ecommerce Customs

Moldova Adopts Global Standards to Simplify Ecommerce Customs

The WCO, in collaboration with SECO, is supporting the Moldovan Customs Service to enhance its e-commerce clearance capabilities. The initiative focuses on simplifying procedures, enabling the exchange of advance information, and addressing humanitarian aid flows. This partnership aims to improve trade facilitation and modernize customs operations in Moldova, ultimately boosting its cross-border e-commerce competitiveness and efficiency. The project seeks to streamline processes and improve overall customs effectiveness.

01/05/2026 Customs Knowledge
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