New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia is expanding its Authorized Economic Operator (AEO) program with support from the World Customs Organization (WCO). A seminar was held in Jakarta, sharing experiences from the EU, US, and Japan. The program aims to enhance supply chain security by certifying businesses, granting them benefits such as streamlined customs clearance and reduced risk. Future plans include integrating the AEO program with aviation security. The WCO has pledged continued collaboration to promote trade facilitation, attract investment, and improve Indonesia's international competitiveness. The AEO program is crucial for Indonesia's economic growth and global trade integration.

01/07/2026 Customs Knowledge
Read More
Aviation Safety Relies on Iatas Dangerous Goods Training

Aviation Safety Relies on Iatas Dangerous Goods Training

IATA DGR Initial Training is designed for personnel handling dangerous goods. It covers identification, packaging, documentation, and other key aspects to ensure safety in air transport. Upon successful completion, participants receive an IATA certificate valid for 24 months. The training equips individuals with the necessary knowledge and skills to comply with IATA regulations and handle dangerous goods safely and efficiently, minimizing risks associated with their transportation by air.

01/20/2026 Logistics Encyclopedia
Read More
IATA Launches Aviation Safety Risk Management Simulation

IATA Launches Aviation Safety Risk Management Simulation

The IATA Safety Risk Management (SRM) simulation course combines theoretical learning with practical exercises to help participants master the core principles and key skills of safety risk management. The course covers critical areas such as risk identification, assessment, and control, and provides a highly realistic simulation environment. This allows participants to improve their decision-making abilities and teamwork skills in a risk-free setting, cultivate a proactive safety culture, and ultimately enhance operational safety levels to achieve operational excellence.

01/20/2026 Logistics Industry Insights
Read More
Safetpak Enhances Dangerous Goods Transport Safety

Safetpak Enhances Dangerous Goods Transport Safety

Saf-T-Pak Inc., a Canadian provider of dangerous goods transportation packaging solutions, is an IATA Platinum Partner. The company offers packaging design, manufacturing, and compliance consulting services that meet international standards. They are dedicated to providing safe and reliable dangerous goods transportation solutions for the medical, pharmaceutical, and research industries. Their services aim to reduce transportation risks and ensure the safe delivery of goods. Saf-T-Pak focuses on compliance and safety throughout the entire transportation process.

01/20/2026 Logistics Encyclopedia
Read More
IATA Workshop Advances Aviation Safety Standards

IATA Workshop Advances Aviation Safety Standards

The IATA Safety Management System Workshop helps aviation executives master ICAO/EASA standards, improve risk management, prevent accidents, build a superior safety culture, and enhance competitiveness. Participants will gain insights into implementing and maintaining a robust SMS, ensuring compliance, and fostering a proactive approach to safety. The workshop covers key elements of SMS, including hazard identification, risk assessment, safety assurance, and safety promotion. By attending, aviation leaders can strengthen their organization's safety performance and contribute to a safer aviation industry.

01/27/2026 Logistics Encyclopedia
Read More
Global Xanthate Export Challenges Key Insights and Trends

Global Xanthate Export Challenges Key Insights and Trends

This article details the sea freight export process for Class 4.2 dangerous goods, specifically Xanthates (Yellow Xanthate). It analyzes the challenges in booking, packaging, and container loading, providing detailed steps and precautions for Yellow Xanthate export from Shanghai Port. The importance of selecting a professional freight forwarder, complying with regulations, and enhancing communication is emphasized. This guide aims to provide practical operational guidance for relevant enterprises involved in the export of Yellow Xanthate as a dangerous good via sea freight.

03/01/2024 Logistics Encyclopedia
Read More
Beijing Airport Streamlines Customs Clearance for Export Returns

Beijing Airport Streamlines Customs Clearance for Export Returns

This article provides a detailed interpretation of the customs clearance process, required documents, and key inspection points for export returned goods at Beijing Airport. It offers solutions to common issues such as INVOICE issuance and discrepancies in returned quantities. The importance of selecting a professional customs clearance company is emphasized to help foreign trade enterprises efficiently and compliantly handle returned goods, minimizing losses. The article aims to guide businesses through the complexities of the return process and ensure adherence to regulations.

02/21/2025 Customs Knowledge
Read More
Shanghai Port Issues Guide on Dangerous Goods Export Classes 29

Shanghai Port Issues Guide on Dangerous Goods Export Classes 29

This article focuses on the export of dangerous goods from Shanghai Port, introducing the extensive experience of a professional dangerous goods specialist in sea freight for hazard classes 2-9. Through case studies and selected articles, it details the export processes and precautions for dangerous goods such as ethyl acrylate, spray adhesive, potassium nitrate, and batteries. The aim is to provide practical guidance for related enterprises, mitigate risks, and improve efficiency in the dangerous goods export process through Shanghai Port.

08/21/2025 Logistics Encyclopedia
Read More
Guide to UN3536 Compliance for Overweight Energy Storage Exports

Guide to UN3536 Compliance for Overweight Energy Storage Exports

This article provides an in-depth analysis of the compliance requirements, operational challenges, and solutions for the sea freight export of overweight energy storage cabinets (UN3536). It focuses on key aspects such as port registration, booking shipping space, and obtaining the Dangerous Goods Packing Certificate. The importance of selecting professional logistics services is emphasized. This guide aims to provide practical guidance for businesses involved in the export of UN3536 energy storage cabinets by sea, ensuring adherence to regulations and smooth transportation.

07/05/2024 Logistics Encyclopedia
Read More