Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Gap Inc Aims for Profitability by 2026 Amid Tariff Pressures

Gap Inc Aims for Profitability by 2026 Amid Tariff Pressures

Apparel giant Gap anticipates benefiting from tariff relief in the latter half of next year, primarily through adjusting sourcing and production, and implementing targeted price increases. Despite facing tariff pressures, Gap remains optimistic about its holiday season performance and continues to advance supply chain efficiency improvements and technological innovation. This approach offers valuable insights for other businesses navigating trade challenges.

01/08/2026 Customs Knowledge
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The Asset-laden Dilemma of Cross-border E-commerce Logistics and Future Development Challenges

The Asset-laden Dilemma of Cross-border E-commerce Logistics and Future Development Challenges

Cross-border e-commerce logistics face challenges due to the influence of the fully managed model, particularly a shortage of air transport capacity. While e-commerce platforms aim for light asset operations, logistics providers must undertake heavy asset investments. In the future, the industry needs to coordinate resources from all parties to achieve sustainable development.

07/23/2025 Logistics
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The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The express industry is facing serious service quality issues, particularly during peak sales periods, with delays and losses becoming increasingly common. Consumer trust is being tested amid various challenges. Malicious competition and rapid expansion within the industry have led to a decline in service levels, necessitating improvement. Strengthening regulations, enhancing service standards, and valuing employee quality are key to promoting healthy industry development. Only by addressing these crucial areas can the sustainability of express services be ensured.

07/21/2025 Logistics
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Fcalicensed Forex Brokers Low Profits Highlight Sector Struggles

Fcalicensed Forex Brokers Low Profits Highlight Sector Struggles

This article reveals the truth behind the myth of 'high profits' in the Forex industry. By analyzing the financial reports of FCA-licensed 4T Markets UK, it highlights the profitability challenges faced by small and medium-sized Forex brokers due to pressures from compliance costs, technology investment, and customer acquisition. The article compares the survival status of leading companies with smaller institutions and warns investors about regulatory arbitrage traps. It advises a rational view of the risks and opportunities in the Forex industry.

01/27/2026 International Settlement
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Firms Transform Pandemic Inventory Glut into Strategic Advantage

Firms Transform Pandemic Inventory Glut into Strategic Advantage

In the post-pandemic era, inventory pile-up has become a new challenge for supply chains. A reader survey by *Logistics Management* reveals that companies face the dual dilemma of high and low inventory levels. Diversified procurement, enhanced communication, and accurate forecasting are key to resolving the inventory crisis. Lean inventory management will help companies improve supply chain resilience and embrace the new market normal.

01/20/2026 Logistics Industry Insights
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Crossborder Sellers Face Freight Forwarder Failures Lost Goods

Crossborder Sellers Face Freight Forwarder Failures Lost Goods

Cross-border e-commerce freight forwarder 'thunderstorm' events are frequent, leaving sellers facing the dilemma of losing both money and goods. This article analyzes the causes of these 'thunderstorm' events and proposes measures for sellers to cope with the risks, including choosing reputable freight forwarders, signing detailed contracts, and purchasing transportation insurance. Additionally, it introduces the Amazon QA video reply feature, providing sellers with a new way to enhance product display.

12/30/2025 Logistics Industry Insights
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Trisolaran Civilization Targets Australia in threebody Problem

Trisolaran Civilization Targets Australia in threebody Problem

This paper delves into the reasons behind the Trisolaran civilization's decision to exile humanity to Australia in Liu Cixin's science fiction novel, *The Three-Body Problem*. It examines the Trisolarans' survival dilemma, Australia's strategic value, human management strategies, educational and cultural control, and the continuation of civilization. Through these perspectives, the analysis reveals the complex considerations and profound strategic intentions underlying the Trisolarans' choice of Australia as a destination for humanity.

01/26/2026 Logistics Encyclopedia
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Price War in The Express Delivery Industry In-depth Analysis of Jitu's Market Disruption

Price War in The Express Delivery Industry In-depth Analysis of Jitu's Market Disruption

The entry of STO Express has triggered a price war in the express industry, putting existing players in a dilemma. Although express companies are responding to competition through capital investment and cost leadership strategies, the rapid market growth and the impact of new entrants make it difficult for traditional business models to endure. In the future, service differentiation will be a key direction for the express industry to return to reasonable profits.

07/23/2025 Logistics
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