Amazon Sellers Advised on Handling Negative Reviews

Amazon Sellers Advised on Handling Negative Reviews

How can Amazon sellers handle negative reviews? This article provides a comprehensive crisis PR guide, covering key steps such as rapid response, polite apology, offering solutions, and personalized replies. It also emphasizes the importance of preventing negative reviews in the first place. By proactively addressing and continuously improving, sellers can transform negative reviews into opportunities to enhance brand image and product services. This approach helps build trust and fosters customer loyalty in the competitive e-commerce landscape.

01/05/2026 Logistics Industry Insights
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US Trucking Volume Grows Again Amid Economic Recovery Signs

US Trucking Volume Grows Again Amid Economic Recovery Signs

According to the American Trucking Associations, the Truck Tonnage Index rose for the second consecutive month in August, signaling a potential economic recovery in the United States. The cumulative growth for the first eight months is 0.1%, but the complex global economic situation warrants cautious optimism. Close monitoring of freight data will be crucial to assess the economic trajectory in the future. The recent increase suggests a positive trend, but sustained growth is needed to confirm a robust recovery.

01/08/2026 Logistics
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MENA Customs Boost Data Analytics at WCO Doha Workshop

MENA Customs Boost Data Analytics at WCO Doha Workshop

The World Customs Organization held its first regional workshop on data analysis in Doha, Qatar. The aim was to enhance data analysis capabilities of customs administrations in the Middle East and North Africa (MENA) region and explore its applications in customs management. The workshop shared best practices and laid the groundwork for developing data analysis strategies in the MENA region. This initiative seeks to improve customs efficiency, promote trade security, and foster economic development by leveraging data-driven insights.

01/08/2026 Customs Knowledge
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CPKC Merger Approved Boosting North American Trade

CPKC Merger Approved Boosting North American Trade

The U.S. Surface Transportation Board (STB) has approved the merger of Canadian Pacific Railway (CP) and Kansas City Southern (KCS), creating CPKC, the first single-line rail network linking Canada, the United States, and Mexico. This merger is expected to improve supply chain efficiency, foster trade growth, and provide businesses with more efficient and reliable logistics solutions. The new CPKC network promises to streamline transportation across North America, benefiting various industries and contributing to economic development.

01/28/2026 Logistics
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CPKCS Merger Approved Set to Create Major North American Rail Network

CPKCS Merger Approved Set to Create Major North American Rail Network

The merger between Canadian Pacific Railway (CP) and Kansas City Southern (KCS) has been overwhelmingly approved by both companies' shareholders, paving the way for the creation of the first single-line rail network linking Canada, the US, and Mexico. The merged company, 'Canadian Pacific Kansas City Limited,' aims to improve transportation efficiency and support economic growth across North America. Final approval from the U.S. Surface Transportation Board (STB) is expected in the fourth quarter of 2022.

01/28/2026 Logistics
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Report Highlights Global Customs Efficiency Best Practices

Report Highlights Global Customs Efficiency Best Practices

The World Customs Organization and the International Monetary Fund jointly released the first phase report of the International Survey on Customs Administration (ISOCA), compiling data from 51 customs administrations to analyze performance, practices, and structures. The report provides benchmarks, facilitates experience sharing, promotes data-driven decision-making, and supports customs capacity building, offering significant value for global customs management. It serves as a valuable resource for understanding current trends and identifying areas for improvement in customs operations worldwide.

01/26/2026 Customs Knowledge
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WCO Launches Virtual Leadership Program for Colombian Customs

WCO Launches Virtual Leadership Program for Colombian Customs

The World Customs Organization (WCO), at the request of the Colombian National Directorate of Taxes and Customs (DIAN), successfully conducted its first fully virtual Leadership and Management Development Programme. Focusing on leadership enhancement and crisis management, the program utilized innovative teaching methodologies and achieved significant results, improving the overall capabilities of individual participants, teams, and the organization. The Director General of DIAN highly praised the collaboration and expressed anticipation for future partnerships with the WCO to further organizational development.

01/26/2026 Customs Knowledge
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Amazon FBA Logistics Upgraded with Smart Supply Chain Tech

Amazon FBA Logistics Upgraded with Smart Supply Chain Tech

Amazon FBA logistics is undergoing a significant upgrade. As one of the first FIST carriers to support ShipTrack, SR intelligent transfer warehouse, and DW (Delivery Window) core functions, 18 Supply Chain helps sellers achieve transparent logistics tracking, intelligent transfer warehousing, and automatic updates of delivery time slots. By simplifying operational processes, reducing operating costs, and improving warehouse entry efficiency, 18 Supply Chain is committed to providing cross-border e-commerce sellers with full-link logistics support.

01/26/2026 Logistics
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Zhongji Baiyun Outline 2025 Growth Strategy at Annual Meeting

Zhongji Baiyun Outline 2025 Growth Strategy at Annual Meeting

The Sinotech Logistics & Buyunwang annual meeting, themed "Winning Battles, Striving for First Place," showcased the company's clear strategic direction, emphasis on smart technology, and employee care through strategic interpretation, cultural activities, and employee appreciation. The meeting conveyed the company's development strategy of embracing smart technology, focusing on customers, and valuing talent and cultural development. It foreshadowed new development opportunities for the company in 2025, highlighting its commitment to innovation and a people-centric approach within the evolving logistics landscape.

01/29/2026 Logistics
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US Rail Freight Gains in Carloads Dips in Intermodal

US Rail Freight Gains in Carloads Dips in Intermodal

According to the Association of American Railroads, U.S. rail carload traffic increased by 3.3% year-over-year in the week ending January 21st, while intermodal volume decreased by 6.7%. Cumulative data for the first three weeks of the year shows a 3% increase in carloads and an 8.4% decrease in intermodal volume. Overall, North American rail freight presents a mixed picture, with the market influenced by a combination of economic conditions, supply chains, and energy prices.

01/28/2026 Logistics
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