Sierra Leones NRA Enhances Talent Management for Tax Efficiency

Sierra Leones NRA Enhances Talent Management for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), launched a Human Resources Modernization Upgrade Program. This initiative aims to build a professional and efficient tax workforce by establishing a competency-based HR system, ultimately improving tax collection efficiency, optimizing the business environment, and contributing to national economic development. The program includes components such as diagnostic assessments, capacity building initiatives, and regional cooperation. It provides valuable experience for other developing countries' tax agencies seeking to modernize their HR practices.

02/05/2026 Customs Knowledge
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Colombias Tax Agency DIAN Advances Digital Overhaul

Colombias Tax Agency DIAN Advances Digital Overhaul

The Colombian Customs, with the support of SECO-WCO, held a workshop to enhance its digital transformation capabilities and build a future customs model. The workshop emphasized data-driven decision-making as a key component of this transformation. The initiative aims to modernize customs processes, improve efficiency, and facilitate trade. By leveraging digital technologies and data analytics, Colombian Customs seeks to streamline operations and enhance its ability to adapt to the evolving global trade landscape, ultimately contributing to trade facilitation and economic growth.

02/06/2026 Customs Knowledge
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Barbados Customs Modernizes with WCO Support to Boost Trade

Barbados Customs Modernizes with WCO Support to Boost Trade

With the support of the World Customs Organization, the Barbados Customs and Excise Department launched an organizational restructuring project aimed at improving operational efficiency, revenue collection, and trade facilitation. By implementing a competency-based HRM system, the department aims to foster a sense of belonging and pride among employees and develop career paths for the next generation. The Minister of Finance pledged to provide the necessary support to extend this approach across all departments within the Ministry of Finance.

02/12/2026 Customs Knowledge
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Colombia Overhauls Customs to Boost Trade Efficiency

Colombia Overhauls Customs to Boost Trade Efficiency

The World Customs Organization (WCO), through its Global Trade Facilitation Programme (GTFP), is assisting Colombia in enhancing customs efficiency. The workshop focused on strategic planning and project management, supporting the Colombian Tax and Customs Authority (DIAN) in building a results-based management system and a 'Customs of the Future' model. This initiative aims to create an efficient and convenient customs environment through intelligent clearance, a cross-border single window, and upgraded risk management systems. The goal is to streamline trade processes and improve overall customs operations in Colombia.

02/12/2026 Customs Knowledge
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Sierra Leone Modernizes Tax System to Increase Revenue

Sierra Leone Modernizes Tax System to Increase Revenue

With support from the World Customs Organization (WCO), the National Revenue Authority (NRA) of Sierra Leone has initiated a modernization upgrade of its human resource system. This project aims to build a scientific, standardized, and efficient human resource management system by introducing a competency-based HRM approach. The goal is to cultivate a high-quality, professional tax workforce, providing a strong impetus for national tax revenue and economic development. This upgrade focuses on improving talent and skills within the NRA to enhance its overall capacity.

02/12/2026 Customs Knowledge
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Ethiopia Boosts Customs Efficiency with WCO Audit Program

Ethiopia Boosts Customs Efficiency with WCO Audit Program

A WCO assessment report highlights challenges faced by Ethiopia's Post Clearance Audit (PCA). Recommendations include strengthening legal frameworks, improving risk management practices, and enhancing IT infrastructure. These improvements aim to increase the efficiency of customs control and facilitate trade. Addressing these areas is crucial for Ethiopia to optimize its customs operations and contribute to regional and global trade competitiveness. Successful implementation will require sustained commitment and strategic resource allocation.

01/05/2026 Customs Knowledge
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Russian Customs Struggles with Rigid Performance Metrics

Russian Customs Struggles with Rigid Performance Metrics

The Russian customs performance evaluation system faces issues such as complex and rigid indicators, and an overemphasis on results rather than processes, leading to inefficient resource allocation and difficulty in meeting public needs. This paper suggests building a scientific performance evaluation system by clarifying assessment goals, simplifying the indicator system, introducing external evaluation, and strengthening process management. The aim is to improve customs efficiency and transparency.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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USPS Announces 10year Plan to Boost Profitability and Service

USPS Announces 10year Plan to Boost Profitability and Service

The USPS has released a ten-year plan to achieve financial sustainability and improve service quality by expanding e-commerce services (USPS Connect), adjusting service standards, investing in infrastructure, and seeking legislative support. The plan faces numerous challenges, including market competition, internal reforms, and external environmental factors. Its success or failure will directly impact the future of the United States Postal Service. This comprehensive strategy aims to modernize operations and better meet the evolving needs of customers and businesses in the digital age.

01/15/2026 Logistics
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