Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Amazon Sellers Grapple With Refund Surges and Stricter Compliance

Amazon Sellers Grapple With Refund Surges and Stricter Compliance

This article delves into two major challenges currently facing Amazon sellers: the risk of abnormal refunds and compliance requirements under the European General Product Safety Regulation (GPSR). For abnormal refunds, it suggests strategies such as regular self-inspection and timely claims. Regarding GPSR compliance, it provides a detailed interpretation of key compliance points and offers practical advice. The aim is to help sellers mitigate risks and ensure the stable operation of their stores.

01/04/2026 Logistics Industry Insights
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Guide to Setting Refund Policies for Crossborder Events

Guide to Setting Refund Policies for Crossborder Events

Dashu Cross-border event platform offers flexible refund settings, allowing event organizers to enable/disable refund functionality and set refund deadlines (refunds allowed until the event ends or a specified number of days before the event ends). Once an event payment is successful, the refund settings cannot be changed, so please set them carefully. This provides event creators with control over their refund policies and helps manage expectations for attendees regarding potential refunds.

01/20/2026 Customs Knowledge
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Ebay Sellers Guide to Managing Disputes Protecting Reputation

Ebay Sellers Guide to Managing Disputes Protecting Reputation

eBay buyer-initiated disputes (cases) can negatively impact seller performance, including demotion due to high unresolved dispute rates. Sellers should respond promptly, communicate actively, handle refunds flexibly, and provide evidence to protect their rights. Preventive measures include accurate product descriptions, strict quality control, timely shipping, and proper packaging to minimize dispute occurrences.

01/05/2026 Logistics Encyclopedia
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Amazon Sellers Adopt Proactive Refund Strategies

Amazon Sellers Adopt Proactive Refund Strategies

Amazon sellers can initiate proactive refunds after shipping, but they must adhere to reasonable and compliant standards. This operation is highly secure, with funds flowing through official channels, although sellers should be wary of fraudulent activities. Effective communication with customers is also key to successful refund processes, as it can enhance customer satisfaction and foster long-term relationships.

09/15/2025 Logistics Encyclopedia
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Container Export Customs Clearance Procedure Explained

Container Export Customs Clearance Procedure Explained

The customs clearance process for container exports involves four main steps: declaration, inspection, tax assessment, and release. Shippers must timely declare and prepare relevant documents, ensuring authenticity and accuracy, and complete customs declaration, tax payment, and inspection within the legally specified time. An effective operational process can significantly enhance clearance efficiency, especially in export tax refunds.

07/18/2025 Logistics Encyclopedia
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A Comprehensive Guide to Post-declaration Procedures in Air Freight Export Customs Clearance in Beijing

A Comprehensive Guide to Post-declaration Procedures in Air Freight Export Customs Clearance in Beijing

This article provides a detailed analysis of the subsequent procedures following the declaration of air export customs declarations in Beijing. It covers customs declaration review, cargo inspection, document deletion and modification, issuance of export documents and tax refunds, as well as changes after closure. The operational details and precautions at each stage will help improve the work efficiency and professionalism of relevant personnel.

07/21/2025 Logistics Encyclopedia
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Freight Forwarding Experts Address Customs and LCL Challenges

Freight Forwarding Experts Address Customs and LCL Challenges

Freight forwarding expert VICTOR addresses practical challenges in freight forwarding, such as LCL tax refunds, manifest modifications, and overbooking/cargo rejection. He emphasizes the importance of customs declaration number allocation and provides professional advice on customs transit, demurrage charges, and invoice issuance to help freight forwarding companies mitigate risks. The discussion covers various aspects of LCL operations and offers solutions to common issues encountered in the industry.

08/22/2025 Logistics Encyclopedia
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Freight Forwarding Experts Share Tips for Efficient Shipping

Freight Forwarding Experts Share Tips for Efficient Shipping

This article compiles the experience of Harry, a seasoned freight forwarder, offering practical advice and solutions to common problems such as tax refunds, account suspension, customs declaration, shipping schedules, and customs inspection. It helps you avoid various pitfalls in consolidated shipping clearance and master foreign trade logistics. Learn from real-world scenarios and expert insights to navigate the complexities of international shipping and ensure smooth and efficient operations.

08/23/2025 Logistics Encyclopedia
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