Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Amazon Sellers Grapple With Refund Surges and Stricter Compliance

Amazon Sellers Grapple With Refund Surges and Stricter Compliance

This article delves into two major challenges currently facing Amazon sellers: the risk of abnormal refunds and compliance requirements under the European General Product Safety Regulation (GPSR). For abnormal refunds, it suggests strategies such as regular self-inspection and timely claims. Regarding GPSR compliance, it provides a detailed interpretation of key compliance points and offers practical advice. The aim is to help sellers mitigate risks and ensure the stable operation of their stores.

01/04/2026 Logistics Industry Insights
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Guide to Setting Refund Policies for Crossborder Events

Guide to Setting Refund Policies for Crossborder Events

Dashu Cross-border event platform offers flexible refund settings, allowing event organizers to enable/disable refund functionality and set refund deadlines (refunds allowed until the event ends or a specified number of days before the event ends). Once an event payment is successful, the refund settings cannot be changed, so please set them carefully. This provides event creators with control over their refund policies and helps manage expectations for attendees regarding potential refunds.

01/20/2026 Customs Knowledge
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UK Ecommerce Sellers Face VAT Refund Challenges

UK Ecommerce Sellers Face VAT Refund Challenges

This article provides an in-depth analysis of the UK VAT refund mechanism, focusing on the triggering conditions, cycle, form, and operational process of VAT refunds. It also analyzes the causes of common problems. Sellers need to pay attention to key aspects such as negative declarations and bank account binding to ensure compliant declarations and efficient VAT refunds. Understanding the intricacies of the UK VAT system is crucial for cross-border e-commerce businesses operating in the UK to maximize their financial benefits and maintain regulatory compliance.

01/26/2026 Customs Knowledge
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Ebay Sellers Guide to Managing Disputes Protecting Reputation

Ebay Sellers Guide to Managing Disputes Protecting Reputation

eBay buyer-initiated disputes (cases) can negatively impact seller performance, including demotion due to high unresolved dispute rates. Sellers should respond promptly, communicate actively, handle refunds flexibly, and provide evidence to protect their rights. Preventive measures include accurate product descriptions, strict quality control, timely shipping, and proper packaging to minimize dispute occurrences.

01/05/2026 Logistics Encyclopedia
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Amazon Sellers Adopt Proactive Refund Strategies

Amazon Sellers Adopt Proactive Refund Strategies

Amazon sellers can initiate proactive refunds after shipping, but they must adhere to reasonable and compliant standards. This operation is highly secure, with funds flowing through official channels, although sellers should be wary of fraudulent activities. Effective communication with customers is also key to successful refund processes, as it can enhance customer satisfaction and foster long-term relationships.

09/15/2025 Logistics Encyclopedia
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Container Export Customs Clearance Procedure Explained

Container Export Customs Clearance Procedure Explained

The customs clearance process for container exports involves four main steps: declaration, inspection, tax assessment, and release. Shippers must timely declare and prepare relevant documents, ensuring authenticity and accuracy, and complete customs declaration, tax payment, and inspection within the legally specified time. An effective operational process can significantly enhance clearance efficiency, especially in export tax refunds.

07/18/2025 Logistics Encyclopedia
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Integrated Trade Platforms Boost SME Global Growth

Integrated Trade Platforms Boost SME Global Growth

A foreign trade comprehensive service platform integrates services across the foreign trade process. It provides one-stop solutions for SMEs, including financing, customs clearance, tax refunds, logistics, and insurance. This helps reduce costs, improve efficiency, and mitigate risks, empowering businesses to expand into international markets. It serves as a powerful tool for SMEs engaging in international trade.

02/03/2026 Logistics Industry Insights
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A Comprehensive Guide to Post-declaration Procedures in Air Freight Export Customs Clearance in Beijing

A Comprehensive Guide to Post-declaration Procedures in Air Freight Export Customs Clearance in Beijing

This article provides a detailed analysis of the subsequent procedures following the declaration of air export customs declarations in Beijing. It covers customs declaration review, cargo inspection, document deletion and modification, issuance of export documents and tax refunds, as well as changes after closure. The operational details and precautions at each stage will help improve the work efficiency and professionalism of relevant personnel.

07/21/2025 Logistics Encyclopedia
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