Logistics companies must adopt multidimensional strategies to address the risk of losing major clients. This includes accurately understanding clients' true needs, achieving comprehensive organizational alignment, establishing timely feedback mechanisms, enhancing employee service capabilities, and addressing the risk management concerns of client decision-makers.
Logistics companies often face the risk of losing strategic major clients in a competitive environment and must take a multifaceted approach to prevention. This includes understanding customer needs, promoting organizational collaboration, monitoring signs of churn, responding to demand upgrades, and paying attention to decision-maker risks. Effective customer relationship management helps reduce churn and ensures the sustainable development of the enterprise.
Participants of the 91st World Customs Organization (WCO) training program have completed the second phase of their training. This program aims to enhance the capabilities of customs officials from developing countries and promote the modernization of their respective national customs administrations. The participants attended leadership workshops at the WCO headquarters and had exchanges with the Secretary-General. They are currently undertaking study visits in China, Japan, or Korea.
The World Customs Organization and the U.S. National Intellectual Property Rights Coordination Center jointly launched 'Operation Global Hoax,' uniting customs authorities from 42 countries. The operation resulted in the seizure of a substantial amount of pirated CDs and other counterfeit goods, valued at millions of dollars. This initiative aims to combat piracy conducted through postal and express courier channels, demonstrating the international community's commitment to protecting intellectual property. It also urges the public to resist piracy and support legitimate products.
The World Customs Organization (WCO) has completed a Technical Operational Advisor (TOA) certification training program in Japan, focusing on Intellectual Property Rights (IPR) in the Asia-Pacific region. This initiative aims to enhance the region's customs capabilities in combating counterfeit and pirated goods. Following rigorous assessment and training, customs officials from various countries will become key WCO resources in the region, providing technical support to member customs administrations and collectively addressing the increasingly complex challenges of intellectual property infringement.
The WCO is assisting Cambodian Customs in combating counterfeit and pirated goods, enhancing its border enforcement capabilities for intellectual property rights, and protecting consumer rights and public health and safety. This collaboration aims to strengthen Cambodia's ability to prevent the entry of illicit goods, safeguarding legitimate businesses and ensuring the well-being of its citizens. The WCO's support includes training, technical assistance, and the sharing of best practices in customs enforcement and intellectual property protection.
The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.
Under the WCO-WACAM project funded by the Swedish government, the Gabon Customs Administration successfully held a 'Train-the-Trainer' workshop. This significantly enhanced the capabilities of 23 participants in key areas such as customs valuation and tariffs. The project not only lays the foundation for a sustainable talent development system within Gabon Customs but also provides valuable lessons learned for other developing countries. The workshop aimed to empower participants to become effective trainers and contribute to the long-term strengthening of customs operations.
With the support of the WCO, Georgia hosted a national workshop on commodity classification, aimed at enhancing the institutional capacity of the Revenue Service and cultivating a core team of experts. Through theoretical learning, practical exercises, and expert exchanges, participants significantly improved their understanding and application of the HS, laying a solid foundation for the future development of Georgian Customs. This workshop also provides valuable experience for other countries seeking to improve their commodity classification expertise.
The World Customs Organization (WCO) Spanish Scholarship Program has been launched to enhance the professional skills and management capabilities of customs officials from Spanish-speaking countries and promote customs reform and modernization. The program offers tailored curriculum, lectures by WCO experts, and field visit opportunities, helping participants broaden their international perspectives and accelerate their career development. This is an unmissable learning and development opportunity for customs professionals.
